ID.me Wallet app not working? crashes or has problems?

ID.me Wallet Status

Published by ID.me

Our new ID.me Wallet app is the simple and secure way to share and manage your
verified credentials anywhere you are.

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Common dislikes about ID.me Wallet app

- Difficulty in getting everything verified

- Frustrating and time-consuming verification process

- Lack of customer service support

Have a Problem with ID.me Wallet? Report Issue

Common ID.me Wallet Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ID.me Wallet app on iOS and Android devices. Solve all ID.me Wallet app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ID.me Wallet iPhone Issues and Solutions

ID.me Wallet iOS app crashes, not working, errors
ID.me Wallet iOS app network issues
ID.me Wallet on iOS has black/white screen

ID.me Wallet Android App Issues and Solutions

ID.me Wallet has errors/crashing/not working
ID.me Wallet server network connectivity issues
ID.me Wallet has black screen

ID.me Wallet iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ID.me Wallet app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ID.me Wallet app crashes or not working on Iphone (iOS):

Close and restart the ID.me Wallet app on iPhone
Update ID.me Wallet app to the Latest Version for iOS
Uninstall and reinstall ID.me Wallet iPhone app
Update your iPhone to the latest iOS version

Fix ID.me Wallet on iPhone unable to connect to server/internet connection issues::

To resolve ID.me Wallet network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ID.me Wallet black/white screen (blank screen) on iPhone:

Follow the ID.me Wallet iOS app troubleshooting guide Here →

ID.me Wallet Android App Issues and Solutions

Fix ID.me Wallet not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ID.me Wallet app issues:

Force Stop the ID.me Wallet App
1. On android, goto "Settings" » click ID.me Wallet app. » click "Force Stop".

Update ID.me Wallet to the latest version on PlayStore

Clear ID.me Wallet App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ID.me Wallet app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ID.me Wallet.

Fix ID.me Wallet unable to contact server/ ID.me Wallet internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ID.me Wallet » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ID.me Wallet » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ID.me Wallet on android.

Solve ID.me Wallet black/white screens issue on Android:

Follow the ID.me Wallet android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ID.me, developers of ID.me Wallet.

51.61% Contact Match

Developer: ID.me

E-Mail: [email protected]

Website: Visit ID.me Wallet Website

About this app

Our new ID. and manage your verified credentials anywhere you are. Control all aspects of your ID.