🏷️ About: Swapfiets is world’s first bicycle subscription. For a fixed monthly fee you get a Swapfiets bike and we make sure it always works! If something is wrong with your bike, plan your appointment with our app.
- The bike is great and convenient to use.
The bike is great, but once something goes wrong, forget it. customer service is a disaster.
I lost my key, a very small and simple matter to fix - give me a new key. Instead, they gave me incorrect information, told me they had sent me the key (they hadn’t) and finally, after almost a month of ignoring me, they told me to come pick up a new key at the store. However, by that time, the bike was stolen. I reported it and asked what to do, and again, they ignored me, and are still ignoring me. I talked to a representative, he told me they didn’t receive me email, and that they would get back to me by week’s end. That was 3 weeks ago. If this was my own bike, I had simply had a spare key, and all this pain would have been avoided. They are still charging me money for 2 months for a bike I don’t have. I’ve never experienced anything like this. All I wanted was a care-free bike, and now I’m in the middle of a Kafkaesque nightmare. Please, anyone reading it - stay away from this app.
These guys are a bunch of criminals at this point. I’ve written and called them 15 times via WhatsApp, email, their support line, and they will not cancel my account. They refuse to cancel my account, and keep sending me bills. If I don’t pay, they send to collections. You guys are a bad recurring nightmare all for a crappy bike whose tire popped within a week.
Not answering to phone, email, WhatsApp. Finally got connected to chat, but they denied to help because they can only help Dutch :(
Canceling your this app subscription is not possible using Swapfiets .
I had this issue on Android before now it seems it happens with iOS as well. I can log into the website but just not Swapfiets . Say something went wrong. Very helpful.
There were a few unpleasant surprises while signing up for swap. I mostly let them slide, but now they are no longer servicing where I live, meaning I have to transport a non working bicycle several kilometers. Disgusting. The selling points of swap which were convenience and support, which are quickly disappearing.
They have excellent customer care.
No. Swapfiets does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 516 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Swapfiets Is 15.1/100.
No. Swapfiets does not seem legit based on our analysis. This conclusion was arrived at by running over 516 Swapfiets User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Swapfiets Is 92.6/100..
Swapfiets collected the following data from you:
**Pricing data is based on average subscription prices reported by Justuseapp.com users..
Swapfiets Bicycle Subscription
- Monthly fee: $19.50
- Includes: A Swapfiets bike and maintenance services
- Benefits: Quick and easy bike repairs or swaps through the app, 24-hour service, and access to Swapfiets stores.
For a fixed monthly fee you get a Swapfiets bike and we make sure it always works! If something is wrong with your bike, plan your appointment with our app.
- Looking for our store? The app will show you the closest Swapfiets store and the opening hours.
- Flat tire or broken lights? With our app you can book a service in one of our stores or at a location of your choice.
Swapfiets is world’s first bicycle subscription.
You can visit our store or we will come to you within 24 hours, wherever you are in the city.
