Contact Swapfiets Support
Company Name: Swapfiets
About: Swapfiets is a privately held company that make sure your bicycle works.
Headquarters: Amsterdam, Noord-Holland, The Netherlands.
Swapfiets Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Swapfiets. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Swapfiets. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Swapfiets
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Swapfiets Website
Privacy Policy: http://www.swapfiets.nl/privacy
Developer: Swapfiets
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Read 3 Customer Service Reviews 😭😔💔
Stay away!!!
by Gil N From Berlin
The bike is great, but once something goes wrong, forget it. customer service is a disaster.
I lost my key, a very small and simple matter to fix - give me a new key. Instead, they gave me incorrect information, told me they had sent me the key (they hadn’t) and finally, after almost a month of ignoring me, they told me to come pick up a new key at the store. However, by that time, the bike was stolen. I reported it and asked what to do, and again, they ignored me, and are still ignoring me. I talked to a representative, he told me they didn’t receive me email, and that they would get back to me by week’s end. That was 3 weeks ago. If this was my own bike, I had simply had a spare key, and all this pain would have been avoided. They are still charging me money for 2 months for a bike I don’t have. I’ve never experienced anything like this. All I wanted was a care-free bike, and now I’m in the middle of a Kafkaesque nightmare. Please, anyone reading it - stay away from SwapFiets.
Criminal
by Car2d2
These guys are a bunch of criminals at this point. I’ve written and called them 15 times via WhatsApp, email, their support line, and they will not cancel my account. They refuse to cancel my account, and keep sending me bills. If I don’t pay, they send to collections. You guys are a bad recurring nightmare all for a crappy bike whose tire popped within a week.
Very hard to reach customer service
by Yanuya
Not answering to phone, email, WhatsApp. Finally got connected to chat, but they denied to help because they can only help Dutch :(
Have a Problem with Swapfiets? Report Issue
Why should I report an Issue with Swapfiets?
- Pulling issues faced by users like you is a good way to draw attention of Swapfiets to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Swapfiets customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Swapfiets.
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