Libéo app not working? crashes or has problems?

Libéo Status

Last Updated on 2018-01-08 by Cityway

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Common Libéo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Libéo app on iOS and Android devices. Solve all Libéo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Libéo iPhone Issues and Solutions

Libéo iOS app crashes, not working, errors
Libéo iOS app network issues
Libéo on iOS has black/white screen

Libéo Android App Issues and Solutions

Libéo has errors/crashing/not working
Libéo server network connectivity issues
Libéo has black screen

Libéo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Libéo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Libéo app crashes or not working on Iphone (iOS):

Close and restart the Libéo app on iPhone
Update Libéo app to the Latest Version for iOS
Uninstall and reinstall Libéo iPhone app
Update your iPhone to the latest iOS version

Fix Libéo on iPhone unable to connect to server/internet connection issues::

To resolve Libéo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Libéo black/white screen (blank screen) on iPhone:

Follow the Libéo iOS app troubleshooting guide Here →

Libéo Android App Issues and Solutions

Fix Libéo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Libéo app issues:

Force Stop the Libéo App
1. On android, goto "Settings" » click Libéo app. » click "Force Stop".

Update Libéo to the latest version on PlayStore

Clear Libéo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Libéo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Libéo.

Fix Libéo unable to contact server/ Libéo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Libéo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Libéo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Libéo on android.

Solve Libéo black/white screens issue on Android:

Follow the Libéo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cityway, developers of Libéo.

About this app

Que vous soyez voyageur régulier ou voyageur occasionnel, l’application this app vous aidera à obtenir toutes les informations utiles avant et pendant vos déplacements. • Trouvez rapidement l’itinéraire adapté à votre déplacement. • Consultez la carte interactive des arrêts du réseau, des parkings relais et lieux publics. Simplifiez-vous les transports en commun avec l’application 100% agglo.