Kay Protect Status

Last Updated on 2024-05-23 by EcoLab

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Common Kay Protect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Kay Protect app on iOS and Android devices. Solve all Kay Protect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Kay Protect iPhone Issues and Solutions

Kay Protect iOS app crashes, not working, errors
Kay Protect iOS app network issues
Kay Protect on iOS has black/white screen

Kay Protect Android App Issues and Solutions

Kay Protect has errors/crashing/not working
Kay Protect server network connectivity issues
Kay Protect has black screen

Kay Protect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Kay Protect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Kay Protect app crashes or not working on Iphone (iOS):

Close and restart the Kay Protect app on iPhone
Update Kay Protect app to the Latest Version for iOS
Uninstall and reinstall Kay Protect iPhone app
Update your iPhone to the latest iOS version

Fix Kay Protect on iPhone unable to connect to server/internet connection issues::

To resolve Kay Protect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Kay Protect black/white screen (blank screen) on iPhone:

Follow the Kay Protect iOS app troubleshooting guide Here →

Kay Protect Android App Issues and Solutions

Fix Kay Protect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Kay Protect app issues:

Force Stop the Kay Protect App
1. On android, goto "Settings" » click Kay Protect app. » click "Force Stop".

Update Kay Protect to the latest version on PlayStore

Clear Kay Protect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Kay Protect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Kay Protect.

Fix Kay Protect unable to contact server/ Kay Protect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Kay Protect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Kay Protect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Kay Protect on android.

Solve Kay Protect black/white screens issue on Android:

Follow the Kay Protect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at EcoLab, developers of Kay Protect.

About this app

KAY® PROTECT™ is a digital checklist, food safety, and compliance management program that combines digital technology with our QSR industry knowledge and field expertise to deliver improved food safety protection and streamlined operations. With this application, the program allows for Bluetooth™ food temperature monitoring, customize cleaning and sanitation checklists. Reports tracking compliance and corrective actions, along with training content integrated into the application enables improved compliance any time of the day.