TheBuffaloSpot needs lots of love...
Issue 1: When you “Order Now” you’re redirected away from TheBuffaloSpot to the Buffalo Spot site in a browser.
Issue 2: TheBuffaloSpot does not store your location. Once in the aforementioned browser, you have to scroll to find your favorite store from a large list of all Buffalo Spot locations.
Issue 3: After selecting your location, you’re redirected AGAIN to a 3rd party site in your browser (Cake). The Cake site never loads properly on a mobile browser, so basically you can’t order through TheBuffaloSpot at all - you can either order though your PC or phone it in.
Issue 4: A loyalty/rewards program exists, but you cannot earn points unless you “check in” while paying at the register. So if order through your PC in advance (since TheBuffaloSpot doesn’t work), you cannot earn points. The only workaround is to phone it in in advance, pay on arrival, and hopefully you remember to use the “check in” function on TheBuffaloSpot .
Look, I love the food at my local Buffalo Spot. I order multiple times a week since work-from-home has been made mandatory. There’s no shame in copying notes from pizza joint apps. Domino’s, Papa Johns, etc. ALL keep the user in TheBuffaloSpot (no browser redirects), they memorize your favorite store location, ordering is very simple, and their loyalty programs work in tandem with their apps. Please update and get it right, guys. Thx