Neighbor Reviews

It’s fine as long as you don’t have any issues or questions if so then there’s no phone # to call. Their “insurance” is a scam so beware. I’m a host and a vehicle I rented a spot to cause some major damage I’ve tried to report it through this app app and it’s been a month and I’ve never even received an email back to address it. Another case I have a couple who broke up and had a trailer here and I need this app to advise me on who actually paid the reservation and when was last payment so they can take it and nothing once again it’s been such a nightmare with this couple and and this app is literally looking the other way ignoring my texts & emails. I got one text reply offering help and then when I replied with the issue they ghosted me again. DO NOT HOST HERE. Not worth the headaches. Good in theory if they had some sort of customer services

I don’t typically write reviews for apps but I think it’s important to warn potential customers since this company caused thousands of dollars in damages to my car.

Hosts are not vetted. Left a barely 2 year old car in pristine condition in a “garage” for 1.5 years since I needed to temporarily relocate due to Covid. When I retrieved my car it arrived covered in leaves and dirt several inches thick along the windshield. There were even cigarette butts under the wipers. There are STILL leaves and dirt inside of my ventilation system. I had never left my car outside for any extended period of time since I lived in an area with indoor parking.

The host clearly didn’t store the car in a garage otherwise there is no way it would be covered in debris to that extent. The host even had the audacity to charge me to “clean” my car halfway through the storage period. After I cleaned as much of the debris as I could I realized that the paint on the car had become so damaged that it was no longer even glossy. You could see the paint loss from being constantly rained on. It will cost thousands of dollars to fix. Even though I had paid for an indoor garage storage he had stored it outside the majority of the time. I’m devastated by what the host has done to my car. Neighbors response to this was that they didn’t care. If you want major damage caused to your items and still have to pay the rent of the storage space then this is it!

If I could give zero stars I would!
There’s been quite a few postings and the locations are VERY misleading. A host we picked that seemed to be a quiet private storage ended up being more of a junkyard where the host actually lives (he did not tell us this until he started yelling at us) and has a hidden food truck where he sells food illegally. He did not disclose he lived here and any rules/expectations he needed us to follow. We made sure to ask. The only thing he said was to inform him ahead of time when we’d be going so he can meet us and open the gate. As well as no one could live in it. We informed him the 2 times we went as he requested, but he became very hostile when we got there the 2nd time because we were disturbing his peace. I didn’t know he lived in that junkyard. If it was an issue he could have said so before we confirmed if the timing would be good and left to the location we stored our RV on. Neighbor allows misogynistic, homophonic men to host! If I would have known we would have been yelled at for coming before dark to see the RV I have in storage I would not have even bothered with Neighbor.
DON’T WASTE YOUR TIME OR MONEY! Please use a regular storage unit. Neighbor needs to hold their hosts accountable!!! Horrifying experience. Please don’t waste your time or money. We are taking this out and never using Neighbor ever again.

1) Neighbor takes way more then 4.9% fee as the present it, you have to dig deep in the terms and conditions to find it-I found it after I had a reservation and seen the payout 35 bucks less. They say 1st month only but I’m assuming the 2nd month would bring another issue that’s in the fine print.
2) Don’t expect to get paid for the 1st month, they collect before tenant moves in and then you get your money a month later after they deduct a bunch of fees.
3) They change the pricing of YOUR space and don’t allow you to switch it back-they call it smart pricing and say the algorithm will determine the pricing.
4) I could go on and on about what a rip off this is but they wasted so much of my time alread. My best advice is if this is the side hustle your looking for then place your own ad on a free site and draw up your own contract between you and the person renting space, make sure it’s notarized but don’t let these greedy people tell you what you can and can’t do with your space or hold your money for a month while your space is being used 24/7. The insurance is something you can add to your own homeowners policy if you don’t already have those limits already but most people do if they are in the OC with space to spare

I went in here because I saw a listing online for a spot to park my camper for 100$ a month. I only needed two weeks then I was taking it and moving out of state. All parties knew this. So the this app app gets involved right away. Telling me do not pay the owners directly. To pay through Neighbor . Ok. Whatever that’s fine. So I go to pay and there it is. The 100$ spot has now jumped up to 135$ because Neighbor wants its cut. Whatever I just pay it. I pick up my trailer two weeks later like I said I would. Neighbor instructs you to close out through them so I do. Holy crap. They charge me another 135$ for leaving before the end of the month. Are you freaking serious!!!!! You took my 100$ spot jacked to 260$ and straight ripped me off and walked away. Don’t do any business with these thieves. You have been warned.

in my case, I used this nasty company to leave my car for the time of the move in the parking lot of an absolutely unknown person to me, for which I paid $ 70,50 for one month of parking, after my car stood on it for three weeks I took my car earlier for a week of the paid period, I notified the owner of the parking in advance about this, after I took my car, I asked him to close the contract since I would not need his services in the future, to which he replied that I, on my own, should cancel (why cancel, I did not understand, it seems to me that it was logical to close) in general, I tried to cancel it on my part and I was asked from Neighbor to pay an additional $ 65, I did not cancel and waited until the end of the parking period. today they charged me $ 135,60 twice, after which I made a decision that these are ordinary scammers, do not download this application and in any case do not use their services, they will find a way to deceive you by deceiving extra payments and adjust them to this situation own rules. Terrible people who own that business.

If you value your safety and security, please do not use Neighbor. this app does not verify the renters they allow to use their app, so someone with no tags rented out my parking space and I’m out of the country hence why I rent out my space. Unfortunately, their car was towed and now they’re demanding compensation and this app doesn’t allow for us to send money directly through Neighbor or to even reimburse them for their renting pay so I'm stuck and have no idea what to do. And of course I’ve reached out to this app three times over the course of four days and I have NOT heard back anything from them. They will call you non stop when they’d like to rent out your space but as soon as you’re needing customer support and assistance, they will be nowhere to be found. Please use a safer app that has actual customer support service and a number you can actually call. There are several people getting scammed on Neighbor and hosts that are being put in dangerous and liable situations. Just save your sanity and find a different way to rent out your space.

I’ve had an extremely frustrating experience with this app, and I feel compelled to share. When I originally reserved space for my vehicle, I marked it as “inoperable,” and everything seemed fine. However, when I was asked to vacate the space, I was informed that my vehicle had to be operable in order to stay there. Despite explaining the situation and trying to work with the host, I ended up being forced to tow my vehicle out.

What’s worse is that I now have to pay an additional $200 in towing fees, even though the towing was only necessary because of the way this app mishandled the situation. I’ve been very patient, but they’re clearly trying to distance themselves from any responsibility and avoid refunding me for this additional cost.

They’ve been unprofessional, manipulative, and unwilling to take accountability for their mistake. It’s not about emotions—it’s about facts. Their lack of accountability and poor customer service is shocking. I would not recommend using this app based on how they’ve handled this situation.

I have had great luck with Facebook and facebook market place but thought i would try this out since it specializes in storage. I have found Non existent customer service. Most of my ads were rejected with no reason given as to why. So i spent all that time typing the ad and taking pictures and posting pictures only to get rejected and then not knowing what i need to change or do differently to get accepted. Then when i did finally get an add to get accepted, i hardly got any inquiries and i followed all the recommendations given by Neighbor . I tried this for months, and only got one tenant who only stayed for 1 month. Meanwhile i have tons of storage tenants from facebook that have stayed long term and paid more. Neighbor is supposed to specialize in storage, yet it cant even do as good as facebook that doesn’t have anything to do with storage. I have not found Neighbor to be beneficial in any way. They claim to insure both parties but you never really know how that will play out until your in a bad situation. So i don’t personally trust that. And neither does anyone that i have talked to. The few people that have reached out to me didnt even want to go through Neighbor because they didnt trust it and they already had their own insurance that they trusted. I did get the one person to go through Neighbor but again that only lasted for a month. Alot of work i have gone through making posts only to get denied and alot of work to only gain one tenant for 1 month.

Horrible customer service and fraudulent business practices!!! I booked my storage for four months and used my Apple ID to create my sign in for my account. I was signed out of my Apple ID login and the only app on my phone not working was the this app app. I contacted customer service for assistance to find my account to update my billing payment. They were rude, unprofessional, technologically not trained to find my account and I lost my entire condo personal belongings. Only way to get assistance on my account will be driving 6 hours to Orange County on a holiday week to arrive in person to speak with my renter of my storage. They require appointments every visit and they can basically do anything they choose with your belongings of value so there is no safety, insurance or paperwork sent to you to identify your storage space. DO NOT RENT WITH THIS STORAGE COMPANY!!!!!

I own a property in Southwest Atlanta a few minutes from the airport. Theoretically, perfect for individuals needing a place to park a vehicle long term for travel or storage. I have had a profile on Neighbor for over a year and have received multiple inquiries. Unfortunately, every inquiry can be categorized into two groups. The first group is the homeless individuals looking for a place to park and live. (Van life= glorified homelessness). The second group is people that either can not read or can not follow simple instructions. Neighbor lets you list how often the individual can come by and I selected “once a month” yet when the individual inquires about parking they ask to visit 4x a week. Several times a this app representative called or texted about responding to the people that clearly did not read the posting. Lastly it’s not simple to delete the listing. Avoid Neighbor and just use Facebook marketplace.

One star because a zero is not available. I had high hopes for storing my car for the winter. The host was close and reasonably priced. I signed up and made a reservation and was eventually contacted by the host. Ever since the initial contact it has been one excuse after another why I couldn’t meet, and finally no response at all. He took my money and left me hanging. I went to the address and no one was there, and I have no phone number for him. I’m very disappointed. Time wasted.

Update from one to two stars since I was refunded. I was able to get a refund from Neighbor after reviewing my messages with the host. All in all it was a big waste of time for me. I can’t imagine how long it would have taken to get my car back if getting it stored was this difficult.

After this I contacted a second host who responded within 24 hours, instead of the six hours posted. I told him I would go ahead and reserve if I could move in the following weekend. I received no reply from the second host, so more wasted time waiting.

Buy parking for my box truck . No gate, no camera nothing. I pay 280$ including small coverage from site this app . On second week some crazy people cut catalytic converter . The coverage should pay about 5000$ depends from damage and working job . Almost one month I am waiting for compensation. Avery week answer the same your case in process . I am put just two stars because I don’t know if they pay or not . But any case if they will ignore my problem more . I have to beginning process…. I don’t have full objective review for now . But looks like they don’t want pay . So probably this information will be useful for new people. Because if that site not looks safety. You can not be sure if they pay compensation even you take that option from them . So be careful.

Would be great if the buyer could rate the seller.
Seems like a legit app. Not enough people signed up in my area. Not sure if the people that are on Neighbor are real people. I sent 5-6 messages to a person that says they respond in 6 hours. They never responded. I even reserved the space meaning I prepaid and nothing.
Oh and whatever price you see be ready to have more fees added on when you actually reserve a spot. You the buyers get stuck with a monthly fee for Neighbor . I think that should fall on the person renting out the space since they’re the ones making all the cash.
Also the people that have spaces for rent seem to have high prices. I can rent an Airbnb for the same rate.

I like the concept of connecting the neighbors with parking spaces. Living in the city with occasional hail, I would like to find an indoor space to park sometime. Thus I downloaded Neighbor and try to find a garage nearby. I still explored it on Sunday noon. Suddenly I received a booking specialist call on the afternoon and pushed me to book the garage and it will go soon. It feels so weird. I feel like being monitored by them all the time and the call gave me a lot of pressure and anxiety for this product. The booking specialist was trying to help me with booking and all the information was exactly the same as I can search in Neighbor . He kept pushing me to book immediately and it would go soon. The whole experience was horrible and I still felt anxious….

Here are some updates/fixes you need to make: (all from mobile version)

1. You need to resize and hold our images. Because we crop an image on our phone and upload it to your app, it shouldn’t be all too big for your app and parts cut off for our viewers. You need to hold the size and make them all one size on your end. Furnished Finders had
This same issue in the past and fixed it. So you should be able to as well

2. We need the ability to move our images in the order we want, easily. Hold and move.

3. We should have a comments area under the image and be able to easily write/type on it while using the mobile version

4. You need to hold our paragraph separations on the descriptions...not jumble them all together as one gigantic run on statement. Looks very messy and puts us in a bad light to clients.

5. If we start a draft, I don’t want to keep seeing it on the top of my page. It was a mistake. How can we get rid of it?

6. You need a way to do add-ons for extra costs, earnings and products to offer.

7. You need to consider allowing higher price caps
It’s should be natural supply and demand. My place is near a college. Four blocks away is not the same price as two blocks from campus. Zip codes aren’t the answer for all caps.

You have some growth to go. Keep up the deduction toward it.

Whoever would’ve thought they could rent out an empty space on their property and make money? To me, this is a brilliant idea because more than likely the renters fee will be far less than competing businesses. this app helps both the renter and the property owner and making a fair deal. Neighbor is easy to use and customer support is very helpful. They actually reached out to me when I first started just to answer questions and meet me. I really appreciated that personal touch. If you’re looking for a side hustle to part time job, this is for you granted you have the space. If I could clear out my spare bedroom, I’d rent that out too.

I have been renting out my property with this app for a few years now. After learning how to better screen my renters through trial and error and communicate what I can accommodate better…it’s been a breeze and a great source of passive income. Allowing me to maximize my property potential. Have yet to file any type of insurance claim or file any damage claim but so far their customer support team has been very responsive and helpful regarding the needs I have had.

I recently used this mobile app to rent out my garage, and it exceeded my expectations. Neighbor 's interface is user-friendly, allowing for seamless navigation. The customer service team was outstanding, promptly addressing my inquiries and offering valuable assistance.
Thanks to Neighbor , I found a renter within a week of posting. While the renter's suitability depends on various factors, Neighbor played a vital role in connecting me with interested individuals swiftly.

I highly recommend Neighbor to anyone seeking a convenient and efficient way to find renters. It's user-friendly, backed by exceptional customer service, and helped me secure a tenant quickly. Kudos to the developers for creating such a fantastic tool. I'll definitely be using it again and recommending it to others!

My husband and I Made a last minute decision to move and we needed to find storage really fast( like within 2 days). We were looking into bigger company storage units that were just way out of our price range. Then I heard about Neighbor from my brother and we decided to look into it. We found tons of listings nearby us so we wouldn’t have to travel out of our way and at such great prices we could afford! I requested a basement and within an hour the owner responded accepting my request. We were able to message him through Neighbor right away to start making plans for the quick move. It was all so smooth and extremely convenient.
The parts that I love the best about Neighbor is that you do all of the payments and messaging through Neighbor so you don’t have to worry about getting information from the other person.
I would recommend Neighbor to anybody who wants storage space that is cheap and can easily be found right next door to you.