Contact Neighbor Support

by Rickeylu

I own a property in Southwest Atlanta a few minutes from the airport. Theoretically, perfect for individuals needing a place to park a vehicle long term for travel or storage. I have had a profile on the app for over a year and have received multiple inquiries. Unfortunately, every inquiry can be categorized into two groups. The first group is the homeless individuals looking for a place to park and live. (Van life= glorified homelessness). The second group is people that either can not read or can not follow simple instructions. The app lets you list how often the individual can come by and I selected “once a month” yet when the individual inquires about parking they ask to visit 4x a week. Several times a Neighbor representative called or texted about responding to the people that clearly did not read the posting. Lastly it’s not simple to delete the listing. Avoid this app and just use Facebook marketplace.

by St&it

It’s fine as long as you don’t have any issues or questions if so then there’s no phone # to call. Their “insurance” is a scam so beware. I’m a host and a vehicle I rented a spot to cause some major damage I’ve tried to report it through neighbor app and it’s been a month and I’ve never even received an email back to address it. Another case I have a couple who broke up and had a trailer here and I need Neighbor to advise me on who actually paid the reservation and when was last payment so they can take it and nothing once again it’s been such a nightmare with this couple and and Neighbor is literally looking the other way ignoring my texts & emails. I got one text reply offering help and then when I replied with the issue they ghosted me again. DO NOT HOST HERE. Not worth the headaches. Good in theory if they had some sort of customer services

by OCMomoftwo

Horrible customer service and fraudulent business practices!!! I booked my storage for four months and used my Apple ID to create my sign in for my account. I was signed out of my Apple ID login and the only app on my phone not working was the Neighbor app. I contacted customer service for assistance to find my account to update my billing payment. They were rude, unprofessional, technologically not trained to find my account and I lost my entire condo personal belongings. Only way to get assistance on my account will be driving 6 hours to Orange County on a holiday week to arrive in person to speak with my renter of my storage. They require appointments every visit and they can basically do anything they choose with your belongings of value so there is no safety, insurance or paperwork sent to you to identify your storage space. DO NOT RENT WITH THIS STORAGE COMPANY!!!!!