Toll Collect app not working? crashes or has problems?

Toll Collect Status

Last Updated on 2024-04-24 by Toll Collect GmbH

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4 User reports:
App has problems

User reports 4

⚠️ Most reported problems ⚠️

Connection

25.0%

Not working

25.0%

Payments

25.0%

Screen

25.0%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with Toll Collect - Mauteinbuchung? Report Issue

Common Toll Collect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Toll Collect app on iOS and Android devices. Solve all Toll Collect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Toll Collect iPhone Issues and Solutions

Toll Collect iOS app crashes, not working, errors
Toll Collect iOS app network issues
Toll Collect on iOS has black/white screen

Toll Collect Android App Issues and Solutions

Toll Collect has errors/crashing/not working
Toll Collect server network connectivity issues
Toll Collect has black screen

Toll Collect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Toll Collect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Toll Collect app crashes or not working on Iphone (iOS):

Close and restart the Toll Collect app on iPhone
Update Toll Collect app to the Latest Version for iOS
Uninstall and reinstall Toll Collect iPhone app
Update your iPhone to the latest iOS version

Fix Toll Collect on iPhone unable to connect to server/internet connection issues::

To resolve Toll Collect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Toll Collect black/white screen (blank screen) on iPhone:

Follow the Toll Collect iOS app troubleshooting guide Here →

Toll Collect Android App Issues and Solutions

Fix Toll Collect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Toll Collect app issues:

Force Stop the Toll Collect App
1. On android, goto "Settings" » click Toll Collect app. » click "Force Stop".

Update Toll Collect to the latest version on PlayStore

Clear Toll Collect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Toll Collect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Toll Collect.

Fix Toll Collect unable to contact server/ Toll Collect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Toll Collect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Toll Collect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Toll Collect on android.

Solve Toll Collect black/white screens issue on Android:

Follow the Toll Collect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Toll Collect GmbH, developers of Toll Collect.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Toll Collect Website

Privacy Policy: https://www.toll-collect.de/de/toll_collect/datenschutz_mv_app.html

Developer: TollCollect

About this app

The Toll Collect app is the most flexible option for manual toll log-on for customers of the German truck toll system – on your smartphone or tablet from anywhere and around the clock. - change or cancel their log-on before departure or on the road if necessary. Log-on is possible in German, English, French and Polish.