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Last Updated on 2023-09-28 by Planned Parenthood

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Common Planned Parenthood Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Planned Parenthood app on iOS and Android devices. Solve all Planned Parenthood app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Planned Parenthood iPhone Issues and Solutions

Planned Parenthood iOS app crashes, not working, errors
Planned Parenthood iOS app network issues
Planned Parenthood on iOS has black/white screen

Planned Parenthood Android App Issues and Solutions

Planned Parenthood has errors/crashing/not working
Planned Parenthood server network connectivity issues
Planned Parenthood has black screen

Planned Parenthood iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Planned Parenthood app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Planned Parenthood app crashes or not working on Iphone (iOS):

Close and restart the Planned Parenthood app on iPhone
Update Planned Parenthood app to the Latest Version for iOS
Uninstall and reinstall Planned Parenthood iPhone app
Update your iPhone to the latest iOS version

Fix Planned Parenthood on iPhone unable to connect to server/internet connection issues::

To resolve Planned Parenthood network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Planned Parenthood black/white screen (blank screen) on iPhone:

Follow the Planned Parenthood iOS app troubleshooting guide Here →

Planned Parenthood Android App Issues and Solutions

Fix Planned Parenthood not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Planned Parenthood app issues:

Force Stop the Planned Parenthood App
1. On android, goto "Settings" » click Planned Parenthood app. » click "Force Stop".

Update Planned Parenthood to the latest version on PlayStore

Clear Planned Parenthood App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Planned Parenthood app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Planned Parenthood.

Fix Planned Parenthood unable to contact server/ Planned Parenthood internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Planned Parenthood » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Planned Parenthood » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Planned Parenthood on android.

Solve Planned Parenthood black/white screens issue on Android:

Follow the Planned Parenthood android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Planned Parenthood, developers of Planned Parenthood.

About this app

All done on your phone or tablet in a HIPAA-secure environment. • Schedule virtual Telehealth appointments for certain services. • Monitor your health information, including vitals, symptoms and medications. • Receive reminders for upcoming appointments and procedures. • Receive pre and post-appointment patient education. • Receive important updates, including inclement weather notices or holiday closures. • Fill out your medical history forms, list medications and sign forms prior to your appointment. We encourage all of our patients to download PlannedParenthood and utilize it to improve the overall patient care experience.