Virgin Money Status

Trying to make a payment and after the payment details are entered and I click make payment it doesn't process and gives the error message no mac specified. I don't have a private mac or anything on my phone so I'm not sure what the problem is....any suggestions?

Mobile app has been lost on my iphone SE. Search in app store I still have the app but when I try to open it all I get is a red screen. I can't uninstall or restore this app. Using laptop for internet banking tells me I need to have mobile app. Help please I need to have this issue resolved

A Yorkshire Bank customer for the last 40 years. Then Virgin took over. Finally given in to the bullying to use internet banking despite reservations about security. Cannot get on to internet banking as when I try to input my details it keeps telling me 'Something went wrong'. Went into the last remaining branch in our area (the two nearest to us have been shut down) to see a real person, and she just talked over us as we tried to explain that the app wouldn't work. Then fobbed us off with a phone number then told us it would take some time to get through, before walking away. Appalling customer service, but then I suspect we are in the wrong age bracket to be of value to this company.

App crashes as soon as I put in my six digit code

Mine been off for three weeks now, can only access my business account from my computer. Phoned 3 times with a total of 2hr 27min on hold and told someone will ring back, nothing. Time for a move I think

I reported an issue with the Virgin Money business app on the 24th July. It is now the 1st August and the app still crashes when I try logging in. I was told that this is a well known problem and is up to Virgin Money to fix it but the person could not confirm when the fix would be activated. The lack if communication from Virgin Money is not acceptable.

I cannot download a .csv version of my statements.

I have contacted the financial ombudsman regarding my Virgin app crashing preventing me from seeing my business accounts. I was told the bank have to resolve the issue within 8 weeks of a complaint being made to them. After this time the ombudsman can get involved. . For those who are as frustrated as me, I was provided with the following persons contact details in Virgin Money Fergus Murphy email fergus.murphy@redacted. Contact telephone number 01412487070. I tried calling and was put through but the line is open with no voice. Perhaps others will have more luck than me. If we email him in numbers hopefully the issue can be resolved sooner than later. Seriously considering closing the accounts.

mobile banking app on android crashed after entering 6 digit passcode. Yesterday I was told to uninstall and reinstall did this three times still nothing . Rang up was put on hold , transferred to another department where I was told it would be up and running within the hour ,24 hours later it is still not working. Need access to run my business this is so frustrating

mobile banking app keeps crashing , put all info in and it gets to last bit and goes off . Not good for business

App keeps crashing after inputting 6 digit code , seems like a common problem reading all these comments, seriously thinking about changing banks .

I I stalled the update on my Sony Xperia on android. The app crashes on entering password. This needs fixing pdq

Virgin Money app keeps crashing, immediately after accessing it. In addition, it impacts my ability to access my account online as you need the BeSecure function to be operational... from the App! This is totally unacceptable, as others have already mentioned. It completely destroys confidence that you can access funds electronically when needed. The Financial Conduct Authority really needs to know about this.

app misbehaving 11:51 today - business. Login is sort of OK, app throws you out immediately.

App immediately crashes when 6 digit code entered. Uninstalled and reinstalled, still the same. Cleared cache, still the same. Reported on 25th after 51 minute wait. This is a business account, effectively this has closed my business. Presently holding on phone 18 minutes so far. I'm not hopeful. This is disgraceful.

I am unable to access my Business account via the app. This is not acceptable as I need to make a payment. The app lets you type in the 6 digit passcode and then just freezes and kicks you out. I can view my personal account absolutely fine. What on earth is going on?

enter pin screen for a split second then crashes ,this is a business account and I am getting tired of being fobbed off .Told me Saturday it would be fixed by Monday still.nothing

i have same problem since early morning. There is no way to access the app. It crashes immediantly just after entering 6 digit passcode. i am trying to reach customer service on phone for an hour. i fed up listening hold on music.

Virgin generally set out to fiddle accounts to prop up failing enterprises they own. Virgin Media is the same resetting accounts to claim money as they do with the banking app. Branson needs to be jailed.

because app continually crashing I have no access to mobile or internet banking

mobile banking app keeps crashing immediately on entering pass code

App closes down immediately I access it. I cannot get into my account without the Be Secure feature. I need to pay staff wages, this is urgent!

Can't login on to virgin money app it crashes after the pin has been put in rang today on phone a hour to be told can't give date when it will be fixed not happy cant access accounts and bills go out daily but are fast to charge you of dd miss the banks charges

Can't login on to virgin money app it crashes after the pin has been put in rang today on phone a hour to be told can't give date when it will be fixed not happy cant access accounts and bills go out daily but are fast to charge you of dd miss the banks charges

Same problems here since the update last week, app crashes immediately on opening and I cannot access any of my accounts. I rang Virgin and was told they are are aware that there is a problem with Samsung phones, but don't seem enthusiastic to get it sorted out. Five days later, still the same problem. Nobody seems to want to sort it out. Nightmare. I have been with Yorkshire Bank for decades but since Virgin took over it's just gone downhill. Seriously considering switching to another bank as soon as I can access my account and move the money! I guess I may be one of many looking at recent comments.

App crashes after signing in . . . Can't access isthere on mobile or PC . . Absolute pants. . Yorkshire had some minor issues but Virgin has turned out to be totally unreliable not acceptable for any type of account but when this is happening with a business account it becomes expensive. Time to move to another bank me thinks ?

For the last 3 days I cannot get access via the Virgin mobile app to my business account. The app crashes all of the time. This seems to be a problem being experienced by many. This must be fixed immediately please.

Like many others I log into mobile app with 6 digit code and within a split second it crashes. I have re installed the app with no success. I cannot log into internet banking without the app!

Exactly as described by so many others, the app opens then crashes after a split second. What is wrong?

Login problem, enter passcode, home screen appears for a split second then disappears, have uninstalled app, then reinstalled but to no avail, still the same problem.

App crashed after login Web access uses app to validate login I'm locked out of my account! Phone lines have huge wait times

keeps crashing after login screen for 4 days. Have uninstalled three times now with no luck.

Exactly as others are reporting on various platforms. The app accepts the PIN, then the landing page appears for a fraction of a second... then closes. This is my business account, so isn't exactly ideal, to say the least.

App not allowing me access to online banking on mobile app. It comes up after I enter my pin then it switches off?

absolute pants app. i wonder who is responsible for writing this crippleware? need i ask????????

Business banking app won't open

app crashing on business phone banking cannot be fixed by re installing the app pkease fix

App was working well but started getting stuck on red screen. Can't access account to check it. Please sort.

My Virgin banking app is not allowing me access. This is now happening very frequently.

I log into my current account and it says account not available

I have just registered my new virgin credit card but when I try to put my passcode in the keyboard is all squashed up at the bottom of the screen and I can't see the numbers properly to type in the numbers

I installed the app for the first time today. It keeps crashing and does not go beyond the log in screen.

Trying to instal the app for rhe first time and it keeps crasing after i enter my pin

Unresponsive Virgin Miney app. Stuck on Red screen.

Can somebody please tell me why I never had problems accessing my bank accounts on the first of the month when I was with Yorkshire Bank, but since it has all transferred to Virgin Money this happens pretty much every month? Please do something about it or you will be losing another customer!

Virgin Money/Clydedale Bank app is DOWN YET AGAIN. Have spent the last hour trying to gain access to my money. I will not bother reporting the issue to Virgin as all they do is send out a template letter saying "we are so busy", we have so many complaints we cant get around to yours. This time I will be sending a LETTER to the Financial Conduct Authority demanding an investigation into Virgin. I am also starting to look at other banks who will at least give me access to my accounts. My advice to anyone looking for a bank, avoid Virgin money/Clydedale Bank like the plague they are rank amateurs. I have been a customer with Clydedale for 30+ years but Virgin have proved to me it they are a waste of my time and yours.

MY VIRGIN BANKING IS NOT WORKING AGAIN AGAIN AGAIN