Zity Status

Last Updated on 2024-10-16 by Car Sharing Mobility Services S.L.

I have a problem with Zity

Are you having issues? Select the issue you are having below and provide feedback to Zity.

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⚠️ Most reported problems ⚠️

Not working

80.0%

Account

20.0%

24 hour clock ⏰

- There are often issues with the location of the cars, which are not always where the app indicates.

- Some users have experienced problems with the app, such as expired reservations and difficulty reserving and ending trips.

- The app has bugs, particularly on iOS, that need to be addressed.

- Some users have reported that the app does not work at all, and that it reserves non-existent vehicles or cars on the other side of the city.

Common Zity Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Zity network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Zity App
1. On android, goto Settings » Zity » click [Force Stop]

Clear Zity App Cache and Data:
1. On android, goto Settings » Apps » Zity » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Zity.

On android, goto Settings » Apps or Manage Apps tab.
Click Zity » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Zity » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Zity