Cherry Status

Last Updated on 2023-08-14 by Cherry App, Inc

I have a problem with Cherry

Are you having issues? Select the issue you are having below and provide feedback to Cherry.

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10 User reports:
App has problems

User reports 10

⚠️ Most reported problems ⚠️

Not working

54.5%

Screen

27.3%

Crashes

9.1%

Something else

9.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Cherry Problems 🔥

- Tipping is added without any ability to adjust

- Nails chipped after the first day

- Technician was rude

- Mask wasn't covering her nose

- Support refused to give a refund

- Charged card twice when rescheduling

📋 1 Reported Issues:

Mika 2023-08-04

I try to start Cherry Tale and it says connection dropped please confirm after logging in but I try again and the same thing happens. I have good internet connection.

Showing 1-1 of 1 reported issues:

Have a Problem with Cherry - On Demand Nails? Report Issue

Common Cherry Problems & Solutions. Troubleshooting Guide

Table of Contents:

Cherry iPhone Issues and Solutions

Cherry iOS app crashes, not working, errors
Cherry iOS app network issues
Cherry on iOS has black/white screen

Cherry Android App Issues and Solutions

Cherry has errors/crashing/not working
Cherry server network connectivity issues
Cherry has black screen

⚠️ Troubleshoot | Fix Now in One Click

Cherry iPhone Issues and Solutions

How to fix Cherry app crashes or not working on Iphone (iOS):

Close and restart the Cherry app on iPhone
Update Cherry app to the Latest Version for iOS
Uninstall and reinstall Cherry iPhone app
Update your iPhone to the latest iOS version

Fix Cherry on iPhone unable to connect to server/internet connection issues::

To resolve Cherry network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Cherry Android App Issues and Solutions

Fix Cherry not working on Android, crashes, errors or is unresponsive:

Force Stop the Cherry App
1. On android, goto Settings » Cherry » click [Force Stop]

Update Cherry to the latest version on PlayStore

Clear Cherry App Cache and Data:
1. On android, goto Settings » Apps » Cherry » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Cherry.

Fix Cherry unable to contact server/ Cherry internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Cherry » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Cherry » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cherry