Contact Widex BEYOND Support

by Chezedward

I am a musician and sound engineer so my hearing is rather important to me. The Widex are my third pair of hearing aids and the aids themselves are very good. Much better than the previous 2 top of the line brands. However I have been complaining about the app not streaming properly with my iPhone for over a year now. The updates from Widex and from Apple have not solved the issue. The volume is very unstable. It starts out fine for about 1/2 a second them dips way down to where I can barely hear the sound being transmitted from the phone. May it be Driving Directions, the radio, phone calls, music or a film. This happens anytime the streaming starts as well as after any pause. My only solution is to touch the phone’s volume up button, sometimes just once and the sound pops up to where I had previously set it. I have written and called Widex. They say they are aware of this issue and are working on it. But The problem, that in the case of driving directions could be dangerous, has not been solved. Otherwise everything else works great.

by Cons18

I read all these comments and I agree with several customers that the app simply is not working well. I have had the aids for over a year, I am very technical and have talked to tech support at Widex and tried all the different settings in the iPhone per their instructions and that does NOT change the fact the there is no consistency on how the streaming works. I purchased these aids because I am on the phone streaming to my phone and like to stream music too. If you want to use this feature and are on the phone a lot, don get these aids. I have offered to Widex to be part of a working group with their app developers but no response. I want so much for the connection with my iPhone, car, etc to work so I can hear! I have to visit the retailer that sold these to me so he can wipe and reprogram the aids every few months and that seams to help with the streaming stability but not for too long.

by Nanylea

Using this app with the Bluetooth on my iPhone has always been a bad experience. Each time I upgrade a phone, I hope for an improvement. Never happens. Now with the new iPhone update, the problems have increased. I never thought that possible. Each time I want to use the hearing aids with the Bluetooth, I need to complete multiple steps to maybe! get it to work. Between Widex and IPhone, it would seem this should have been resolved, not made worse! Not only is it tricky to get the Bluetooth to work at all, some apps can’t seem to keep the volume at a hearable level, no matter how often the volume button is adjusted.

My guess is IPhone wants a person to buy their wireless earbuds - I’m guessing it’s about the money.