Contact WIDEX TONELINK Support
Company Name: Widex A/S
About: Transform your smartphone into a multi-parameter remote control of your hearing
aids. No need to carry a separate remote control device or to touch your hearing
aids.
WIDEX TONELINK Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: appsupport@widexsound.com
Website: 🌍 Visit WIDEX TONELINK Website
Privacy Policy: https://www.wsa.com/services/app-privacy-notice/tonelink
Developer: Widex A/S
Privacy & Terms:
https://global.widex.com/en/support/tonelink-hearing-aid-app/compatibility
3 Most reported problems 😔💔
Bug: No tones generated when pairing
by Bogogogogo
Nothing heard from my iPhone 6s with iOS 13.4.1 even with sound turned up full-blast. Same thing with another iPhone 6s. Found nothing wrong with both phones’ speaker using a test app. However, works with my older iPhone 6 on iOS 12. Strange.
Basic and not very helpful
by 7272253
You can’t see what program you’re on or even the volume level or whether it’s muted or not. Annoying.
Does exactly what it’s supposed to do without Bluetooth or a remote.
by Ebcomm
Cleverly sends inaudible sounds to the hearing aid to control basic features – volume, mute, and program switching. Because it sends sounds that the hearing aid hears, it doesn’t use Bluetooth or near field or require any other hardware.
Have a Problem with WIDEX TONELINK? Report Issue
Why should I report an Issue with WIDEX TONELINK?
- Pulling issues faced by users like you is a good way to draw attention of WIDEX TONELINK to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a WIDEX TONELINK customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using WIDEX TONELINK.
