The Human Bean Reviews

So I love TheHumanBean in the way I can pay and get my rewards all at once. Also saves my orders so I can go back later and see what I ordered before. The part I don’t like is you have to spend 55 bucks before you get a free drink. For me that’s 12 drinks unlike the cards it was only 10. I feel TheHumanBean should be the same as the pinch card, go by how many drinks you buy and not how much you spend.

I love human bean and the baristas! I have enjoyed TheHumanBean until recently. It’s been a convenient way to pay and track my rewards until I noticed my rewards points are keeping me stuck in gold status. I began documenting this with screenshots after I noticed it might be glitching. They keep bouncing between 85-65 points left to reach platinum. I had only 66 points after my purchase yesterday. This morning it tells me I have 82 left before platinum. I probably should have reached that level by now. Until the issue is fixed I’m going back to paying with my physical card and using the punch card to track my rewards at my favorite shop in NoCo. One other minor suggestion for TheHumanBean is to allow saving more than one credit card in the payment section. Sometimes I like to switch between two accounts but it’s a pain to re-enter the card info when I do that.

Coffee aside, this review is specifically about TheHumanBean .

TheHumanBean is sufficient for paying, tracking rewards, or finding a location.

The WORST experience is the MENU, which is most often what I use TheHumanBean for prior to deciding IF I want to make the trek to the nearest location of any food establishment.

The MENU is not a native experience, but is instead a web page that has to load. That said, it is WORSE than a web page. How? Allow me to explain.

- Choose any drink menu category
- Page loads (or sometimes doesn’t depending on how bad the signal is, sometimes this happens even in the drive thru - which is why a native experience is necessary for a good user experience)
- You review the options, but then change your mind and decide you want to review a different category
- You tap the back arrow or swipe right to go back to the previous menu. LOW AND BEHOLD, you have somehow landed back on the home page of TheHumanBean where you have to START ALL OVER AGAIN loading the menu webpage, and so on.

It is the most aggravating user experience, and to avoid this I usually end up either going to my web browser or give up entirely and choose a different coffee spot (there are PLENTY) that has their act together.

Don’t release an app if you can’t give a good user experience. All it does is reflect badly on your brand. The menu is SIMPLE, which should mean that a native experience should ALSO be simple.

I really like TheHumanBean.
I just wish two things that there was more of the Human Beans in Southern California and I was most shocked that the five dollar rewards expires without warning. I did the update update last week and I was shocked that one of my rewards is expiring in two months but my latest one will expire in a year. give a heads up to people when that happens. It should not have an expiration date like it did before. now I am forced to use something that I might not want to do at that moment.

1. The three white bars in the upper left are difficult to see as there is usually pictures with a light background.
2. It would be great if it could store multiple credit/debit cards and allow users to specify which one to use when scanning at the kiosk.
3. Please add mobile ordering!

I was skeptical about the human bean app at first.. Seems like apps for food and drink places always mess up rewards or add a bunch of unnecessary extras. It was always so easy to have a punch card in your car. I got TheHumanBean anyway because they stopped punch cards and the human bean is my preferred coffee stop. It was fine but I just noticed recently there was an upgrade or something and now you get to use the entire $5 reward!!! My drinks are usually around $4 so I would just use the reward and that’d be it but I used my reward and then the next time I had another $1 taken off my order! Looked at the history and saw the rewards as credits!! This is an amazing change to TheHumanBean. I genuinely feel like I’m reaping the full benefits of the rewards now. Please don’t ever get rid of this feature!! It made me so happy.

I have been coming to The Human Bean in Lewisville everyday since they opened. Great staff, always cheerful first thing in the morning. But people, you have to try the coffee! So tasty and those beans, melt in your mouth and then sip the coffee and it’s literally like Heaven in your mouth! I love it so much I was thinking of opening a franchise myself. Best coffee around, hands down!!!

Love the Human Bean, the coffee is great and the staff are so friendly - just be careful when downloading TheHumanBean , it’s confusing! I accidentally loaded $25 twice because I wasn’t sure how to navigate it, now I can’t get that $50 back. My fault but TheHumanBean could use a more user friendly update!

The staff are awesome. Friendly and helpful.
All the time not just once in a while! I go their often and they remember my order!
I never was a fan of Starbucks and their politics but a local owned store and the staff
Have made me a loyal fan!
You need to give the staff some recognition for the great job they do everyday!

This is the best coffee shop I have ever been to. Not only is the product delicious but the staff is amazing. They are so personal and make a point to know their customers and build rapport. One day when I received my beverage I looked down on the lid and there was a note of appreciation. It made my day and they made a life long customer.

I love coming to the Human Bean Tempe! The drinks are great but the staff is what keeps me coming back. When I come they know exactly what I want and if they are out they take the time to suggest something new. They ask you about your day and/or weekend and even about important dates you may have talked with them about. If you live in Tempe and haven’t been to the Human Bean, your missing out!

I go to the Human Bean on Greenwood right next to 7-11 . I love that they have sugar free rock stars ( I’m a rockstar drinker ) AND Redbull which my husband prefers !! It makes an easy one stop trip and everyone’s happy !! The staff their is always friendly and get our drinks out quickly !

Kerrie & Liza with customer service support were amazing with helping me with my an issue on my app, that turned out to not be an issue. Very patient and professional and quick to respond. I was very impressed with the level of service that Human Bean is partnering with LevelUp. Incredible. The girls/guys that work in the actual Human Bean stores are of course always great too!

I love the Human Bean staff and all their coffee choices! We have been customers for over 10+years and I wouldn’t consider any other coffee! You can name any flavor you want and they most likely will have it available! Even pumpkin year around! I love the girls who work at our closest Human Bean. They are like family because we see them at least twice a week if not more!!!

Love the coffee. I buy pods also to have HB coffee at home. In the morning on my way to work I drive through and order a coffee, a lot of times it is what is on special, plus a breakfast sandwich. Love that my options for food are not just a muffin. The HB app is great! Easy to use and earn points. I stop at the HB off of I5 in WILSONVILLE and also the HB off 224 in Clackamas. No complaints about the staff. Will be taking advantage of the double points Wednesday!

I love Human Bean. But, I have a huge concern regarding your closing time with only 1 girl working. This is so unsafe. I've spoke to the Sheriffs Department and they are aware of this practice. If a deputy is available he will sit outside your store at closing time to ensure your employee is safe.
I have owned my own business since 1976 and I would never allow this. The Wilsonville store is next to I-5. Please reconsider this practice. It isn't a responsible way to ensure the safety of your employees.
Thank you, Karyn Schultz

TheHumanBean will allow me to order my drink my way it only has what’s on the menu that’s it no way to do anything else I don’t like TheHumanBean at all I like the punchcards because I don’t always have my phone with meNow it forces me to have a nickname and then it won’t let me enter in the nickname because it tells me they’re all taken and it won’t let me go any farther I don’t like TheHumanBean it’s terrible it gets less than a star for me

I really love app, I noticed some negative reviews about the scanner not working half the time, but I think now that it’s been updated and the baristas have started getting used to everything, that it’s working quite well. I also noticed, though, that I would have to buy 11 coffees in order to get one free, instead of the usual 10 on the punch cards. So I agree with the person who said it should be more equal to the punch cards, especially for those people who spend less than $5 on their drink. I also wish that TheHumanBean menu would list prices! I had an issue with my receipt and wanted to check before I went down to the building and felt guilty for not purchasing anything if I ended up being wrong, so prices would be nice (: Other than that it’s a really great app!

I absolutely love the Human Bean! I did not know there was a better coffee than the one I was hooked on until I tried the HUMn Bean ! Then..........it happened and I am hooked. The Nespresso coffee is truly amazing but THE SERVICE IS AWESOME.. they are not rushed and get to know you and work with you ..... with me.... it’s my physical and mental struggles ! They have been SOOO KIND AND HELPFUL and TRULY MADE MY CHRISTMAS!! It’s hard to describe but when you drive up. and can’t remember how to Say it right.... they RECOGNIZE YOU and know just how you like your drink .... and help you remember... you don’t feel like crying anymore or driving into a hole!!! When I saw ONE MORE COFFE PLACE GOING INTO HOME DEPOT OF ALL PLACES.... I was like Wewwwhhhatttt????? Little did I know.... it has been such a huge beacon of blessing to little old me!!! Thank you Human Bean! Thank you!!!!

They are always perky they greet you with a smile very happy to get your order they seem to be very happy where they are the environment is very friendly and it seems like they are a family. The coffee is amazing I’ve never had a coffee that I have ever dislikes and when you ask for something hot and sweet cold and sweet etc. they know exactly what to say and what beverage to make you. Thank you again so much for what you do.

Nate Smith

TheHumanBean doesn’t make sense. No prices listed, you actually have to spend more to earn than the punch cards, and I didn’t get a reward for y birthday like it said I would(which several friends have also complained about). It’s just another app taking up space on my phone so I don’t really get the point. I can pay with a credit card at the stand and it takes the same amount of time. Plus it only takes 10 drinks for a free one on a lunch card. On TheHumanBean it is $55, which is 11-13 drinks for me.

I started going to my local HB and enjoyed it enough to d/l TheHumanBean . TheHumanBean crashes often, retrieving your wallet to reload money is inconsistent and the current menu is not what is available at my location. It is nice to use and convenient when it works but frustrating when you just want to use it and move on.

TheHumanBean is clean and convenient. The problem with this, is the punch cards are a superior value. You get $5 rewards for $55 spent. If your drink is $5, then that's 1 free drink after 11. If your drink is less, the value gets exponentially worse for the customer. My drinks are $3. The regular punch card is a buy 10 then get one deal. It's a nice app, but I wish they would equate the value closer to the cards..

I love so much about “HB” ... I am prohibited from going there on a regular basis because of the high pricing!
I have seen the prices steadily creep up and this year have decided that I will not be able to stop in several times a week. Maybe once a month??? Or when you have specials, such as “Happy Hour”.
I wish you the best and appreciate being able to voice my realistic concerns.
-a wanna be regular😉

I love HB, and the employees are so great.
There seems to be some issues with TheHumanBean . There is always an issue scanning my reward . I feel bad for the employees- TheHumanBean doesn’t work right and they end up a giving me my drink and sending me on my way. Great customer service- but I know they are frustrated with TheHumanBean .

I love the human Bean, and all the sweet girls that work there, but there have been too many times that I came there and they were either out of the syrup I needed or the seltzer water. Not sure who is responsible for keeping up with the supply and demand, but when you’ve been told five times that they were out of seltzer water, it really becomes an issue.

I didn’t even LIKE coffee until I had the human bean and I’m over 30 years old. The competition has nothing on the flavoring and taste. With the competition, it feels like I’m drinking a watered down version. With the Human Bean I taste the cream of the milk and when they give you a flavored drink, I know the flavors I’m getting. They are truly AWESOME!!!!!

I am not a Starbucks fan or Dutch Bros fan, I always go to Human Bean because they make a blue raspberry lemonade rockstar that’s out of this world! I have previously tried their Java chip and I’m in love. I also love having TheHumanBean of my phone soooooo much easier tracking points than keeping a stamp card on me.

My family has been going to the Human Bean in Lake Forest since it opened. Everyone there is so friendly and we’ve never had a bad experience. Their drinks and smoothies are so good! We love it so much, that we’ve recommended it to all our friends. Now, they also enjoy going to the Human Bean.

Absolutely hands down amazing coffee.
Java chip is my absolute fave.
Every location I have been to so far has very nice employees and they don’t jump in your car like people from Dutch.
I love it and so glad I have one down the street from me now.
Love it!!!

I think the human Bean payment app is amazingly efficient. I don’t have to fumble through my wallet or try to find a reward punchcard. I can just open TheHumanBean make my payment track my reward and provide a tip.

I became a regular customer at The Human Bean a few years ago. I enjoy the coffee, tea and sandwiches. Just before the new app came out, I started having problems connecting to the old one (not knowing that a new app was in the works). That caused me to start looking for alternatives to the Human Bean. Then the new app came out. I hate it. I was used to the old app. The biggest difference was that I had to preplan a trip by depositing money into the app prior to arriving. I really don't care about rewards, etc. I do care about not being able to order a drink/sandwich without previously putting money into the app. As a result, when I do stop there, I don't use the app - just a debit card and I often forget to add a tip for the employees. My trips to the Human Bean have dropped considerably.