Contact The Human Bean Support

Coffee aside, this review is specifically about the APP. The app is sufficient for paying, tracking rewards, or finding a location. The WORST experience is the MENU, which is most often what I use the app for prior to deciding IF I want to make the trek to the nearest location of any food establishment. The MENU is not a native experience, but is instead a web page that has to load. That said, it is WORSE than a web page. How? Allow me to explain. - Choose any drink menu category - Page loads (or sometimes doesn’t depending on how bad the signal is, sometimes this happens even in the drive thru - which is why a native experience is necessary for a good user experience) - You review the options, but then change your mind and decide you want to review a different category - You tap the back arrow or swipe right to go back to the previous menu. LOW AND BEHOLD, you have somehow landed back on the home page of the app where you have to START ALL OVER AGAIN loading the menu webpage, and so on. It is the most aggravating user experience, and to avoid this I usually end up either going to my web browser or give up entirely and choose a different coffee spot (there are PLENTY) that has their act together. Don’t release an app if you can’t give a good user experience. All it does is reflect badly on your brand. The menu is SIMPLE, which should mean that a native experience should ALSO be simple.

I love human bean and the baristas! I have enjoyed the app until recently. It’s been a convenient way to pay and track my rewards until I noticed my rewards points are keeping me stuck in gold status. I began documenting this with screenshots after I noticed it might be glitching. They keep bouncing between 85-65 points left to reach platinum. I had only 66 points after my purchase yesterday. This morning it tells me I have 82 left before platinum. I probably should have reached that level by now. Until the issue is fixed I’m going back to paying with my physical card and using the punch card to track my rewards at my favorite shop in NoCo. One other minor suggestion for the app is to allow saving more than one credit card in the payment section. Sometimes I like to switch between two accounts but it’s a pain to re-enter the card info when I do that.

I really like this app. I just wish two things that there was more of the Human Beans in Southern California and I was most shocked that the five dollar rewards expires without warning. I did the update update last week and I was shocked that one of my rewards is expiring in two months but my latest one will expire in a year. give a heads up to people when that happens. It should not have an expiration date like it did before. now I am forced to use something that I might not want to do at that moment.