Journey app not working? crashes or has problems?

Journey Status

Last Updated on 2024-11-30 by Two App Studio Pte. Ltd.

I have a problem with Journey

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3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Connection

50.0%

Screen

25.0%

Something else

25.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Journey Problems 🔥

- Unreliable

- No trial period

- Customer support is condescending

📋 1 Reported Issues:

David Rivera 2022-11-18

I am not sure what “I am doing” to cause my problem. I will be typing along without any issue and then I will get long red lines to the left of my text. First one line and then as I continue to type a second and third line unless I use the “go back” icon to reverse my text. Not sure what I can do differently. It’s never happened before. Please comment

Showing 1-1 of 1 reported issues:

Have a Problem with Journey - Diary, Journal? Report Issue

Common Journey Problems & Solutions. Troubleshooting Guide

Table of Contents:

Journey iPhone Issues and Solutions

Journey iOS app crashes, not working, errors
Journey iOS app network issues
Journey on iOS has black/white screen

Journey Android App Issues and Solutions

Journey has errors/crashing/not working
Journey server network connectivity issues
Journey has black screen

⚠️ Troubleshoot | Fix Now in One Click

Journey iPhone Issues and Solutions

How to fix Journey app crashes or not working on Iphone (iOS):

Close and restart the Journey app on iPhone
Update Journey app to the Latest Version for iOS
Uninstall and reinstall Journey iPhone app
Update your iPhone to the latest iOS version

Fix Journey on iPhone unable to connect to server/internet connection issues::

To resolve Journey network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Journey Android App Issues and Solutions

Fix Journey not working on Android, crashes, errors or is unresponsive:

Force Stop the Journey App
1. On android, goto Settings » Journey » click [Force Stop]

Update Journey to the latest version on PlayStore

Clear Journey App Cache and Data:
1. On android, goto Settings » Apps » Journey » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Journey.

Fix Journey unable to contact server/ Journey internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Journey » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Journey » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Journey