Contact Hancock Whitney Support

by JJFatwork

Hancock Whitney needs to update their compatibility information. This app does not work for banking or even get on the list of apps in Settings once it’s installed. All it does is make an icon that shows a splash screen that won’t go away and let you get to the login screen. I’ve tried installing, uninstalling and reinstalling, rebooting — everything I was told to do during more than an hour of my time on the phone talking to 4 different people, including someone who was supposed to be an IT guy who told me it had to be my iPod’s fault because the app was working... A brand new, fully updated 7th generation iPod that had already happily installed other apps. The app also would not work on my fully updated 6th generation iPod — same symptoms. They finally admitted the truth, that it doesn’t work on iPods. Really? Then stop offering it to iPods on the App Store.

by MotoX4FuN

Try this Mr/Ms Developer; open the app and click the dropdown menu on the top left and then click “contact us”.
Does the app stop responding for you like it does for me and EVERYONE I know who uses this app?

For context, I am using an iPhone 12 Pro on iOS 14.4.2

Also, why is there not an option to dispute a charge from the app???
This seems like it would be a basic feature of any low budget banking app, yet your app does not have this feature. Why?
I recently had 3 back to back fraudulent charges for the exact same amount at the exact same online store made to my debit card and I had to make two trips to my local bank branch in order to dispute the charges. For some odd reason, the bank refuses to let you dispute the charges while they are pending when the money is still in your account. They REQUIRE you to let the transaction post and for your money to LEAVE your account before you can dispute the charges that you KNOW you did not make and you KNOW are fraud.
It’s ridiculous! Now I’m stuck waiting for MY MONEY to be returned to my account. If the option to dispute charges was available from the app, maybe MY money would still be in MY account.

What say you Mr/Ms Developer?

by Kayak Patty

I don’t know how anyone can give this app a good rating. Transferring money never seems to work. And you can’t tell if the transfer has gone through so you don’t know whether to try again or what!! There have been times when I thought it didn’t work and I ended up transferring more money than I meant to. Other times I thought it worked but finally gave up and wrote a check because no money was transferred.

The only way to look at transactions over a month old is to look at the pdf statements. The app only shows transactions for the current month. That’s very inconvenient.

I don’t think Hancock Whitney is a bad bank but their app and website really are the worst. I decided to try the website since I was having so much trouble with the app - what a joke. However, at least the website told me the transfer didn’t go through and to try again later - yeah right, like it’s going to work later!!