Further Reviews

Was a fairly decent app until it QUIT WORKING. When I try to open Further it just stays on the “Hello” screen indefinitely. I finally just give up and close it. Further is now worthless and takes away all convenience as I now have to go through even more steps to upload my receipts instead of being able to just do it straight from my phone. Thank God I am changing employers and will no longer have to deal with this company and I can just delete Further altogether.

Similar to all the other reviews, app gets hung up at the “read and agree to terms” section and never goes anywhere. Obviously, you are aware of the problem as replies have been made from you regarding this specific issue. It’s been several months since you first acknowledged the problem...when will it become important to fix it?

I see reviews from months ago and it seems it’s not been fixed. Is anyone trying to fix it? When I get to the page to review privacy policy, etc. it stays loading until I delete the whole app. Oh and by the way, I’m unable to leave my own separate review..it only gives me the option to edit, unless it’s an old review I did, which I can’t tell.
Added today:
Still haven’t been able to get signed in.

I’ve had Further for about a year now and when it works it’s great....but it only works about 45% of the time and when I try and log in, all I get is a Home Screen and nowhere to log in. I’ve been trying to log in for 4 days now and I get nothing. I have much better luck with the full website but Further is worthless half the time.

The screen needs to be fixed. The select fields all go blank. I can see the dollar and tax year values when selecting them but then the fields on the screen are blank except for the fixed text and the radio button is not available to select.

It would be nice to have a tab for all the setup payee. Very hard to select the payee in the payment page because Further doesn’t show the full name and it’s very hard to tell if we are paying to the right place.

As a customer I would like to have account activity alerts (email, SMS, etc.) whenever a transaction meets my alert criteria (i.e over a certain payment amount, or my balance is below a certain amount ) so I can monitor for suspicious activity and maintain a budget. I’ve not seen a way to set this up in the web app or in the iOS app. I feel if I had this type of notification I would have been able to catch the fraudulent charges on my account sooner.

Further gets the job done but is inferior compared to the mobile site. I’d prefer date selections from a calendar view and overall the information is limited when viewed in Further . It seems futile to download an app if the mobile site is more user friendly.

They’ve done a great job creating a very practical and useful app. So good in fact, I wish they would think of creative ways to increase the functionality of it.

It would be very convenient if it were possible to view the investment account from Further as well. Even if it simply launched an in-app browser window, since the investment site is technically different than the HSA site. Unfortunately, you still have to use the web browser for this option. Also, Further Store description states that one of the features the ability to transfer funds to the investment account. I’ve been through every menu option and this is not available as described.

I’m giving Further 4/5 because it works nicely. While I can’t manage the investment portion of my money, I am able to see how much there is.

Also, if I could get this app and Mint to work together I would be extremely happy. Select used to work with Mint but since they switched it has failed to work.

It’d be nice if Touch ID is set up to automatically prompt for that when Further starts. Opening Further just shows the login button. Why have to click that when that’s the only option to move forward. A minor item that would be nice.

Be nice to have a bit more detail on the investment side of things.

Thanks!

Further is very easy to use, but could be improved with a couple of changes:

1. Remember the names of family members in the drop down list.
3. On the FSA Activity list distinguish between when a reimbursement is being reviewed, approved and denied instead of requiring a drill down into each request.

I don’t understand why all authorized family members are not available in the dropdown menu. I have to choose Other and then manually type my spouse’s name in. Why isn’t her name already available in the dropdown? Also, Further should “remember” providers previously submitted so that you don’t have to manually type them in each time. Thank you.

There is not any pull down to get reimbursed for mileage - that is frustrating, as with the other program, members were able to get reimbursed for mileage. In our area we travel 80 miles one way for some doctors.

I found Further really useful but I can’t get it to open now. It just sits on the open page and nothing I do will change it so I can get into my account.

Thanks for the new app! The couple former processes used to request reimbursement were not user friendly. Thanks for taking the time to update your app to be super user friendly!

Very easy to navigate to each section and easy to upload documents and required supporting information

It is nice to have an app so easy to access your health account and see your activities. Giving insight of every transactions. I also like the fact you can deposit to your health account separately from what come out of your paychecks. I recommend using Further .

Other similar apps are aggravating and quite a bit difficult to navigate. this app app takes me immediately to where I need to be and is easy to understand

Love the idea I can keep track of my deposits and payments. Just wish the payments made through Further was electronic and processed faster to medical accounts!