Buildium Reviews

The description of Buildium and the capabilities are completely inaccurate. I cannot view vendors like the description says, Buildium is lacking very important options like being able to view paid/unpaid invoices. Complete disappointment. I am unsure how Buildium how such a high rating. The rating must be false or manipulated.

Can a developer figure out basic RBAC? Why can’t the property management company add non-staff? I mean it makes absolutely 0 sense to just have PM companies and their staff use the mobile app... I mean - WHO do you think pays your subscription fees at the end of the day? We pay the PMs a monthly fee (which is a hell of a lot) and they pay for a subscription to your platform. In this day and age, there should be more seamless IAM. Only thing we don’t care about is Admin (user add, delete, modify). But we do care about rent roll and expenses. If we can’t track data via mobile app, then we’ll simply tell our PMs “your customers” to switch. We PAY their salary and thus YOURS... so fix it!

I’m a small time real estate investor. 9 units. This doesn’t mean I’m not successful in other industries. Thats the problem with this company. They treat new real estate investors as peasants. Like listen, I’m worth more money than any sales person that works for you. Give me a break.

These people have been no help to me. Their customer service is disgraceful. I asked for a refund and they said no. Been using website 2 weeks, and prepaid for a full year. I may have to get attorney involved, just to prove a point to these people. Our conversations are recorded and there are no instances where I was told non reimbursable.

Also, I didn’t have an option for a 2 week free trial. I was pressure sold into signing up. They advertise 2 week free trial, would have been nice to know this.

Your system stinks, your service stinks, I want no part of you. I may consider staying on if you had some customer service. Having people reach out to me to watch a video is ridiculous. I’ve watched your videos, and now, I’m writing a review you idiots. Give me a refund!

My main uses for a mobile app like this is receiving payments (improved) and tasks. I can create a task, but I can't change its progress or complete a task with the mobile app. Change that and I change my rating...

I spend more time trying to create passwords because Buildium signs me out as it pleases and doesnt let me back in.
It really makes my job impossible to do for the day when it does this. Dont get me wrong, I dont mind getting paid for 8 hours trying to figure out a new acceptable password , but my boss dont care for that too muchand it doesnt make me look like the model employee .. makes me look like a lazy person who is always staring at his phone and not working..

this app is an amazing property management platform in so many ways. The disappointment lies in their application. Everything must be done through “this app web application” before you can access it from the actual phone app itself. Very annoying. It would easily be a 5 star review if buyers could add properties from the mobile app and add documents and many other features as well. Please consider!

Please consider letting users add multiple photos of properties all at once, opposed to only being able to add one at a time. Very inconvenient and time consuming. A good app overall, but is lacking in certain features pertaining to combine convenience and accessibility.

The most important info I want to see is hidden behind menus. I’d like if the total tenant balance due was front and center when Buildium opens as well as the amount that has been collected so far. Also list the number of tenants that have paid vs the total. It would be far more useful with these features. It wouldn’t be so bad if the site was responsive so at least I could use it on my phone instead of Buildium but it isn’t currently. It’s a real shame because the tenant app is quality from what I can tell, and it wouldn’t take much to fix the issues with Buildium.
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Update: after the response from this app I’ve amended my review and adjusted the star rating. If they add the ability to have the payments screen show up first it’ll be 4 stars. If they allow us to set a default sort for the payments screen to be highest balance first it’ll be 5.
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Update 2: they fixed an issue I reported in the last release. Very happy with their quick response. Increases my confidence that they’ll address the rest of the issues soon!

Great start on a management program for our rentals but please please make it where we can work off our phones like accessing and making additions to the account from my IPhone.
PLEASE CONSIDER!
Thank you,
Like2gofastnok

Still doesn't’ have any version made for iPad, and still missing a lot of functionality. The new app is much better but they should consider doing a beefed up version for the iPad.

The new app looks cleaner, but it is still missing way too much. Please provide a link to the site if you don’t have full functionality like your old app had.

The user interface is pretty convenient and allowing you to interact with your tenets properties and contractors however account access an email options are nonexistent or very limited. Improve these things and we’ve got a five star app for sure.

I would like to be able to drill into income received and see which units paid. I am able to do this on the website.

Would also like to be able to go back further than a year.

I give the new app four stars as it’s much more fluid. I feel confident there’s more to come with the new this app app. I look forward to the dashboard style format on the desktop in Buildium and the ability to perform functions such as receiving rents, uploading documents, generating reports, and viewing property financials.

Would like to be able to view discussion board from Buildium . Overall it’s very handy!

Love Buildium . Only problem as a maintenance person is the loading of photos. You can only add one photo at a time. When you have a lot of photos it is very time consuming. Any chance you can improve this to load multiple photos at one time? This would be a great help. 4 stars until photo loading is fixed.

this app makes it so easy to manage our properties. I couldn’t do it without this system.

Thanks for hearing us on changing to allow to accept payments through app

App is great the only thing I would like to see them add to it, is to be able to add work orders thought Buildium . It would be nice to be able to a sign the work order a person.

When on the road, easy to retrieve property and tenant information. I like that all tasks are listed from most recent update so I can reply to the requests that are “active”. Text messages can be responded to quickly.

Buildium can’t help with everyday operation.
The web platform is much better and easier.
I hope you’ll improve it so we can use Buildium instead of the web platform

Hi there
Please add quick view of each Buildings A/R rather than having to go through every unit. Plus alerts or recent rent payments...

Thanks
Ed

Courtney has been a treat to work with. She is professional and a great problem solver. If I can give 20 stars I would. Thank you Ms Miller