Property Pal Reviews

PropertyPal was used by my property manager for AmericanHomes4Rent. A few years later when I owned property and and I was going to rent it out, I downloaded it. I wish they had a yearly subscription but at $5.99, it’s very worth it. I have used it as a property owner, and as a renter for move-in/move-out inspections which has been great for determining condition of the home/rental is received and the condition of the home upon completion of my lease. It protects me and it protects the property managers. I have used PropertyPal now on 4 separate properties. I highly recommend and don’t know how property managers aren’t already using PropertyPal.

You absolutely do NOT need to pay for the additional cloud storage in my opinion. The $5.99/month app is sufficient. Your inspections are saved within PropertyPal by the address and you can do a follow up inspection upon need (such as a random inspection or a move-out of a tenant). I love that tenant and property owner can sign on PropertyPal upon completion of any inspection and I love that they can be immediately emailed and are time-stamped.

Caveat, you need to do a fake inspection in a place, play with PropertyPal to get familiar with the format and how to use appropriately and get familiar with all of PropertyPal ’a capabilities. It’s not hard but please play with it before it’s time to do the an inspection.

UPDATE TO MY REVIEW BELOW: Paul finally responds with an expectedly unprofessional and snarky retort. That is the first actual response of any type that I’ve received (even though he implies multiple responses). He’s right, though. There is a “cancel” button on the site conveniently buried and in very small type if you don’t mind digging through pages of their cryptic interface. No phone number anywhere to be found (as he claims). There are far better apps with far better customer service and response. Again - avoid this.

ORIGINAL REVIEW: Signed up and made the mistake of giving them my credit card. I’ve tried canceling my account for 6 months now - emailed and tried to cancel via website. They don’t have a phone number so can’t call. I get no response from multiple attempts. They also hit you with in-app fees.

Avoid this.

I have been using Property Pal for years and like am used to its functionality. However, it frequently gets “stuck” and will mot email the reports. Most often, i find out it has to do with setting in my device but there is no trouble shooting from Property Pal to assist me. Paul did respond on numerous occasions but often didnt know how to help. My beef though is i signed up for recurring cloud service and there is no way to turn it off and no response from Paul. $5.99/mo down the tube. Paul, if your out there, help and ill update my report.

I have been using PropertyPal since 2014. Just recently it wont restore my purchase. Its making me purchase again. Which i will not do aince I already purchased it. I have a report that I am unable to email and I have reached out to them twice already and no one has gotten back to me.

Would be nice if they warned you before making a report that you can only get the report if you pay $99.

I have been in residential management for 12 years and PropertyPal finally fills the void between the past and the future of property management. It is very user friendly and performs everything I need in order to rapidly complete required inspections... This day an age time is money and when I manage a community that is 1100 units in downtown Los Angeles, I need a program that allows me to complete my job efficiently and streamlines the inspection process with such ease. Good buy, well worth it.

Disappointed that PropertyPal only includes inspections. When work is needed, I would like to be able to enter information when that work is completed. Would also like to be able to create and recall a to-do list. When there are several units involved, this would save time recalling each unit and each room and each item being researched. Still see needing that clipboard after all.

My friend told me about PropertyPal. I work in property management so I purchased PropertyPal to try it out. It is amazing! It was very user friendly and quicker than doing a hand written walk-through. After reviewing the video on their website I got excited about the other versions they are coming out with including paperless move-ins. I would recommend PropertyPal to anyone who owns rental property or works in property management.

PropertyPal is not only amazing!!! But also customer support is outstanding. Always willing to improve the Property Pal that will allow all type of Property Inspections, including projects. Cannot wait to get the Corporate version so that all our Project Managers can have access to the same properties without having to retype each property and tenants. As a property manager in NY, I highly recommend this product.

I use Property Pal daily, and used to be happy with it. However, since the update it is unstable, crashes, and cost me an entire day since all I get is a black screen. I have OS8.2, shut down, uninstalled, even added the cloud. To no avail. I am extremely disappointed. Especially, since I have been designated an "expert" within our company.

I just purchased this and it look like it is a very good app for keeping up with when a tenant moves in or out. It has an exhaustive list of the condition of everything in each apartment.

What it does not have is a way to keep up with rental income at all.

I came across PropertyPal in PropertyPal store and figured I would try it since it was a minimal investment. I manage my own properties and need as much assistance as I can get. I have to say that I am very impressed and this is one of the best investments I have made! Thank You Property Pal.

PropertyPal saves so much time! I love it!
One thing I would change is the option to display only one of the inspections on the PDF rather than the move in, pre-inspection, and move out inspection all on one PDF.

The pre-inspection confused me a little as well. I do quarterly inspections, so when I saw pre I did t know what that was.

I go to a unit and do a complete report, review it with the tenant, and have them sign it. Then, when I email the report, or
try to look at it again, most of the pictures are gone. It gives the appearance that I am trying to be sneaky.

I have a few ideas to make PropertyPal better and property pal was on it for me. I hope to see those improvements ASAP. Thanks pp

Please fix this black screen problem, I have the current update, and I still have the black screen problem.

Won't do anything except enter an address. Wasted my time downloading.

I just purchased this and it look like it is a very good app for keeping up with when a tenant moves in or out. It has an exhaustive list of the condition of everything in each apartment.

What it does not have is a way to keep up with rental income at all.