Contact Surest Support

by Peelage

The app itself is okay. The coverage is highly dishonest. They send emails saying telemedicine visits with included health or Doctor On Demand are free, approve the claim on date of service, then reject it 4 days later leaving you with a full bill like you’re uninsured. When you ‘have questions’ it says the claim should be covered in the app. Chat and calling is little help, they ultimately say ‘we can get a solution by escalating this to a supervisor, they’ll reach out shortly’. A few weeks later, no response. I called back, and they go: ‘oh, this wasn’t fixed yet?’

Typical experience with UHC: deny claims and send you down an endless rabbit hole to nowhere until you pay for a claim that they advertise as covered with no patient responsibility. Shocker.

by WhyDoINeedAUniqueNicName

The app generates a long list of available providers for the specialty I need. No numbers listed, no way to contact them. Tried to look them up online, no results for any of them. Called the helpline and they searched the internet along with me to find their contact info…. The helpline provided me with a short list that they found a contact for using some kind of internal directory they had access to. Not taking new patients… how am I supposed to find a provider?

Reading through other reviews on here many of the 5 star reviews really read like bot posts. That’s very concerning.

by Mammothmush

The app looks appealing and would provide a great UX if it had accurate information. All but two GPs listed in my area don’t have a phone number and a quick google search shows they don’t exist. Some even have a PO Box as their physical address. The default provider when I search has a phone number, is real, lowest premium listed, quality care heart and everything, but isn’t taking new patients and hasn’t in years. By the time I finally do get to a GP that’s real and willing to see me, after a frustrating amount of searching, it’s 3x the price.