Surest Reviews

by Abbygirlmommy

App is very buggy! Unable to log in, keeps redirecting back to login page despite entering password and confirming with text and facial recognition. Called customer service, not very knowledgeable or helpful. It’s the beginning of the year and being new to Bind I’d like to do some research. Isn’t that the whole point of this plan? How can we make informed decisions when the information is not available??!?

by WhyDoINeedAUniqueNicName

Surest generates a long list of available providers for the specialty I need. No numbers listed, no way to contact them. Tried to look them up online, no results for any of them. Called the helpline and they searched the internet along with me to find their contact info…. The helpline provided me with a short list that they found a contact for using some kind of internal directory they had access to. Not taking new patients… how am I supposed to find a provider?

Reading through other reviews on here many of the 5 star reviews really read like bot posts. That’s very concerning.

by Peelage

Surest itself is okay. The coverage is highly dishonest. They send emails saying telemedicine visits with included health or Doctor On Demand are free, approve the claim on date of service, then reject it 4 days later leaving you with a full bill like you’re uninsured. When you ‘have questions’ it says the claim should be covered in Surest . Chat and calling is little help, they ultimately say ‘we can get a solution by escalating this to a supervisor, they’ll reach out shortly’. A few weeks later, no response. I called back, and they go: ‘oh, this wasn’t fixed yet?’

Typical experience with UHC: deny claims and send you down an endless rabbit hole to nowhere until you pay for a claim that they advertise as covered with no patient responsibility. Shocker.

by Mammothmush

Surest looks appealing and would provide a great UX if it had accurate information. All but two GPs listed in my area don’t have a phone number and a quick google search shows they don’t exist. Some even have a PO Box as their physical address. The default provider when I search has a phone number, is real, lowest premium listed, quality care heart and everything, but isn’t taking new patients and hasn’t in years. By the time I finally do get to a GP that’s real and willing to see me, after a frustrating amount of searching, it’s 3x the price.

by Supratik Chatterjee

1. Provide a filter to search providers accepting new patients. It's not ideal to click on each name and find out.
2. Lock the copay price for doctors for atleast one year Jan to Dec. When showing upfront price is transparency, changing the price for the same doc is called dynamic pricing and is not ideal. That will mean if I select a doc with $25 copay and establish care and the price inceases to $125, I will have to change the provider.
3. Most of the providers whom you have listed as in network haven't even heard of the name this app. Please talk to your providers.
4. Virtual visit video calls should be managed within Surest
5. Connect with health apps and provide rewards for exercises and walks.
6. Your customer support is still confused on what's the relationship between this app and UnitedHealth care.

by Disgruntledparent92

Awful app. The ui is clunky, performance is laggy, and 9/10 “providers” information listed is inaccurate / outdated. You have to cross reference each person on google to find the actual information, and most of the time you can’t find said person. Other providers are listed without any sort of contact information, with no way to reach out and nothing on google. The fact that Surest is allowed to exist in this state is an absolute crime.

by Scott Arly

Looking for a mental health provider, and I specifically want someone who does EMDR. That’s not a specialty option, and they show you next to nothing about each individual physician, so I have no idea what services they offer. I have to look up each physician outside of the system, and if I find someone outside of the system, they likely aren’t covered by insurance. It shouldn’t be this hard to find care, and the folks who made Surest should do better.

by DanOsVa

Probably the worse health insurance app I have encountered. It only provides a list of providers that are in-network but that’s all, no contact number or option to schedule through Surest . Reached out via chat for assistance and was advised to google the provider and his/her contact info for me to schedule an appointment. Not the most convenient app. The addresses provided for each doctor doesn’t seem to be accurate according to the ones google shows.

by GamePlayerA

App is not allowing me to enter parentheses like (, ) . Keyboard does not show that option. However your web allows me to have that character. I literally have to update the password to use it both in app and web. Further when you enter the password for the first time, it does not allow me to turn on the unhide option. Also FaceTime setup is not getting triggered during the initial setup. I am using iOS 16.6 on iPhone 11.

by MattKlop

In theory, the idea behind upfront knowledge of procedure and visit costs is great.

But a combination of poor app and website navigability and outdated information makes this very difficult to ascertain the offerings for a specific procedure.

For example, if I want to schedule an MRI for the minimum copay, I can bring up a map of locations and the associated price. However, some locations returned are inaccurate, i.e. there is no provider there or it is the corporate location of the provider. This is a fundamental flaw given that location is tied directly to price of procedure for this app.

Given that location is tied directly to price, if the provider is a network of locations and has availability at another location, the price may be different which is frustrating. Not sure if this app can unify prices across a network since it is probably part of their negotiation but at least they can show all associated locations in a network so you can get a readout on price by location.

by Gumbyfan2

My company switched to Bind in 2022. It changed to this app in September. I have not had issues with Surest . All of a sudden I changed my password and it won’t let me sign in and use Surest at all. I thought it had face recognition but now it doesn’t. I honestly have no use for Surest it I can’t find doctors because it won’t let me sign in. I deleted it and reinstalled and it still doesn’t work

by Windham The Widow Maker

I seriously hate Surest. I have had this insurance and app for 3 years. I actually save money - because I avoid going to the darn doctor because this whole insurance plan is so frustrating.

It’s great if you never need anything done - but good grief try to find a headache specialist on Surest. Sure, you can find a neurologist - but you literally have to call every single neurologist listed to find one that specializes in headaches.

Or try to find a hand surgeon. Nope - it’s going to show you every orthopedic doctor. Spine surgeons, knee surgeons, etc. same thing, you have to call every doctor in the list to see if you can find a hand surgeon.

There are also numerous doctors that do not have phone numbers to even contact them at. That’s why I believe this is a useless app and is nothing more than a data grab. My insurance company has no reason at all to know my internet search history, access to my contacts stored in my phone, or any of the other information that they are taking anytime you pick up your phone. Deleting Surest .

by Icantsaybanana

It’s been fine so far, but I only just installed it and am still getting used to it. One thing I can’t seem to find is a way to save providers as a favorite or to a list of some sort so I don’t have to go back and run searches every time.

by LD And Pups

Just started with Bind this year. App closed before me and couldn’t get back in for days. Needs to have pharmacies and DME companies listed plus common DME devices. Have called and still not able to get a straight answer on DME providers. This will cause a major delay in getting vital medical supplies.

by Jbartelme

I never write reviews but I have been so disappointed with the bind app. When I try to look up pricing for specific medical specialities it just goes all white and freezes forever. Very frustrating.

by Ian947

I can’t even fully review Surest as I had to delete it after one day because whenever I tried to open an internet link, for some reason Bind took priority and was opening instead of DuckDuckGo. It is a very strange problem and I’m not sure if it’s on Bind devs or Apple devs but I would like to redownload once the problem is fixed!

by Mack444mack

As a person with moderate healthcare needs, bind (this app)was amazing. Beyond the transparency, the trade from deductible to Co-insurance let me spread the expenses across time rather than having to pay 3000$ or more in the first few months. My new employer has United but doesn’t offer any palatable options.

by Ty1812

Surest has a lot of useful features. One of them is the ability to see how much a doctors visit will cost.

My one request wood be to have the ability to add ID card to Apple Pay.

by Kgr517

So I have been using the Bind app for a couple of years. I don’t think I can ever go back to the price uncertainty of other plans. What you see before a visit is what you get billed after! No surprises. Thank you!!! I also like that I can see options and how to save money if I go somewhere else. Please integrate pharmacy info. I know it is not fair to expect my drug plan to be as cool as this, but it sure would be nice.

by Lou23s

I’ve been on a this app plan for a few years now and I love everything about it. Surest is great and is easy to use and is fun to show off to my friends and family how easy it is to find doctors in my area and how much they cost! I hope all my future employers offer this app!

by Valpo Mike 1972

I transitioned from a High deductible health savings account (HSA) almost three years ago. It was the best decision for our family. Our out of pockets costs went down almost 90%. Surest works great and even worked for a virtual visit for our daughter studying in Italy last year.

by Wfschreiber

My old insurance plan was confusing and full of surprises. Crazy how many surprise bills I got. This has been much easier. It’s not perfect. But I love that I know what I’ll pay before I go. And I found I’m spending less when I do. My wife loves it too - great with our kids.

by August1720

…to a health plan without benefit and price transparency. It’s silly to “buy” healthcare without knowing what I’ll pay - I can shop and ask good questions about recommended care because I have the this app app. I’ve planned more therapy care than ever before.

And it keeps getting better! Thanks for ability to see claims under review - I like to see that this app has claims from my recent visits.

by PanthersFan45

I like having Touch ID and many apps have it including my current insurance company. But we are switching to this app and Surest does not have that feature.

Update - thanks to sone prompt feedback from the developer I learned it does have the feature. I used Surest recently after a recent Dr visit and everything is working flawlessly. Review has changed to 5 Star.

by Okiedok

I was able to find my doctor in network for my son’s ear infection and know my copay. Previously, I’ve been left in the dark by health insurance companies and am impressed with the simplicity and clarity of Surest!