SwabApp app not working? crashes or has problems?

SwabApp Status

Last Updated on 2022-12-04 by Gift of Life Marrow Registry

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Common SwabApp Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SwabApp app on iOS and Android devices. Solve all SwabApp app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SwabApp iPhone Issues and Solutions

SwabApp iOS app crashes, not working, errors
SwabApp iOS app network issues
SwabApp on iOS has black/white screen

SwabApp Android App Issues and Solutions

SwabApp has errors/crashing/not working
SwabApp server network connectivity issues
SwabApp has black screen

SwabApp iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SwabApp app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SwabApp app crashes or not working on Iphone (iOS):

Close and restart the SwabApp app on iPhone
Update SwabApp app to the Latest Version for iOS
Uninstall and reinstall SwabApp iPhone app
Update your iPhone to the latest iOS version

Fix SwabApp on iPhone unable to connect to server/internet connection issues::

To resolve SwabApp network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SwabApp black/white screen (blank screen) on iPhone:

Follow the SwabApp iOS app troubleshooting guide Here →

SwabApp Android App Issues and Solutions

Fix SwabApp not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SwabApp app issues:

Force Stop the SwabApp App
1. On android, goto "Settings" » click SwabApp app. » click "Force Stop".

Update SwabApp to the latest version on PlayStore

Clear SwabApp App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SwabApp app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SwabApp.

Fix SwabApp unable to contact server/ SwabApp internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SwabApp » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SwabApp » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SwabApp on android.

Solve SwabApp black/white screens issue on Android:

Follow the SwabApp android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Gift of Life Marrow Registry, developers of SwabApp.

About this app

Gift of Life Marrow Registry is a leading international bone marrow and blood stem cell registry that has a quarter of a million diverse registered donors and growing. Use SwabApp when attending a Gift of Life donor drive to securely enroll as a potential bone marrow donor. Using your phone’s location SwabApp will find you at the drive and guide you through the 4-step process of registering as a donor. We pride ourselves on our mission: A match. Anytime. Anywhere. For Anyone.