Freshchat Reviews

Audible notifications rarely work. The only way to use Freshchat is to stare at the screen and wait for the visible banners to pop up. Also- would help to not only have working audible notifications for the start of a chat/ but the ability to get an audible notification each time a customer responds. For some odd reason customers get a ping each time an agent responds, but agents dont get a ping when customers respond. Its as if the developers have never used Freshchat in any real world use setting. Oh , and there is a L O N G lag from the time a customer sends a chat to when it shows up in Freshchat . I often have to close and reopen Freshchat to get the customer responses to show up. Come on FRESHDESK- get it together!

Freshchat is very unstable. It usually doesn't display notifications when you open a chat directly from the locked screen. Today it stop displaying all notifications even from new conversations. I would recommend people to not using Freshchat as it will dramatically affect your business.

I know you’re working hard to make such a great product, but there are some issues with push notifications. They disappear too fast and my clients can’t answer on it. I often miss new requests too. Please fix it

Freshchat really annoying, notifications disappear when quickly and most of the time it logs me out of my account then I have to log

We need the user IDs to do pretty much anything to help the clients. Really annoying that this information was removed in the recent update. Please add it back :(

Notifications are NEVER working

I can’t even log into Freshchat . I can login on my desktop but not on Freshchat . It really needs some work.

When Freshcaller gets a call and the agent is set to mobile , Apple Watch does not ring like a normal phone call. I keep my phone on silent and miss too many phone calls because of this. How can I enable my Apple Watch to ring when I get a support call?

App isn't showing badges on app icon on incoming messages. Unless I opened an app, I don't see that someone replied to me. I'm missing important chats

Notifications do not work consistently. Please fix it asap!

Freshdesk offers a lot of necessarily profit saving tools that automates our business in way that’s almost unfair since most ppl still have zero clue systems like this exist!

I've used this app and former Hotline.io for a couple years now in my app. It has been a life saver and saved countless bad reviews.

My clients are able to talk to me directly from inside Freshchat and with a tool they typically use, chat. This solves the disconnect I felt with relying on the review system or emails. My clients are actually astonished and wish that their other apps did this. It's a competitive advantage from my perspective.