Contact Freshchat Support
Company Name: FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
About: Engage with website visitors and users on the go with the Freshchat (formerly
Freshdesk Messaging) iOS app.
Freshchat is a modern messaging app for sales
and customer engagement teams.
Freshchat Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
Verified email ✔✔
E-Mail: support@freshchat.com
Website: 🌍 Visit Freshchat Website
Privacy Policy: https://www.freshworks.com/privacy/
Developer: Freshworks Inc
3 Most reported problems 😔💔
Almost useless
by Turnyourheadandcough
Audible notifications rarely work. The only way to use the app is to stare at the screen and wait for the visible banners to pop up. Also- would help to not only have working audible notifications for the start of a chat/ but the ability to get an audible notification each time a customer responds. For some odd reason customers get a ping each time an agent responds, but agents dont get a ping when customers respond. Its as if the developers have never used this app in any real world use setting. Oh , and there is a L O N G lag from the time a customer sends a chat to when it shows up in the app. I often have to close and reopen the app to get the customer responses to show up. Come on FRESHDESK- get it together!
The app stopped notifications today
by Martini1990
This app is very unstable. It usually doesn't display notifications when you open a chat directly from the locked screen. Today it stop displaying all notifications even from new conversations. I would recommend people to not using this app as it will dramatically affect your business.
Useful app
by Black2fox
I know you’re working hard to make such a great product, but there are some issues with push notifications. They disappear too fast and my clients can’t answer on it. I often miss new requests too. Please fix it
Have a Problem with Freshchat? Report Issue
Why should I report an Issue with Freshchat?
- Pulling issues faced by users like you is a good way to draw attention of Freshchat to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Freshchat customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Freshchat.
