Contact XOSS Support
Company Name: XOSS HONG KONG CO., LIMITED
About: XOSS is an "ALL IN ONE" application specialised in Cycling and other outdoor
sports.
With XOSS you can do:
- Data syncing from verified bike computers.
XOSS Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with XOSS. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact XOSS. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of XOSS HONG KONG CO., LIMITED
Privacy & Terms:
Read 10 Customer Service Reviews 😭😔💔
My XOSS G+ is not showing "time" or "distance". It does show mph and cadance. What steps should I take to read time and distance? Where can I send my computer if it needs repair? Thank you.
I have bought XOSS G+ cycling computer. I can't access xoss app that I downloaded. I emailed support@redacted but no sufficient answer. Very disappointed will take it back to dealer for refund if I don't get answers and go to another reliable brand
My Xoss computer has stopped working. The GPS sign comes on but no bars and no speed .... any ideas ? Thanks Peter
Error to update
1. Cannot reset password 2. Cannot show workout that synced
The advertising is misleading!
Please delete my account right away!!!!
App consistently says “GPS Signal Lost” even though Device shows signal
by Dbld54
Very frustrated with the XOSS app. After successfully pairing the app with 2 different computers (CYCPLUS and XOSS) and sensors, all appeared as if things were connected and working. I even got the GPS connection to work on both devices, although the XOSS instructions were not as complete as they should be.
However, the XOSS app (iPhone XS, IOS v14.8) consistently says “GPS Signal Lost” as soon as I start moving, even though the G+ shows a strong GPS signal. I’ve researched and tried everything I found online or that I can possibly think of, including Location Services, etc on the iPhone. I’ve not found any similar problem reported in web articles or product forums, and support from XOSS has been marginal at best. If I don’t get some real help and a resolution within the next day I’m going to return both computers and chuck the whole thing.
Again the problem appears to be with the XOSS app on the iPhone, not the XOSS G+ device
Little to no indoor support/glitches
by Sethm11
Let me start off with all I want is to be able to track overall distance, average speed, current speed, and current cadence indoors. I do not need fancy graphics.
However, due to the app >record function utilizing gps and the auto pause feature it is not possible to monitor an indoor ride. Additionally, it seems none of the setting do anything like disabling auto pause or making it so the screen does not turn off.
If all these functions worked and the app could monitor an indoor ride the app would be an easy 5/5 stars.
Sync challenges
by Llamas85
Computer is smart and easy enough to connect to the App but the sync button doesn’t always appear so I can see I have stored workouts on computer but I can’t sync to App to see and store them. I waited 1hr and restarted everything multiple times. I have emailed you for support already
Have a Problem with XOSS? Report Issue
Why should I report an Issue with XOSS?
- Pulling issues faced by users like you is a good way to draw attention of XOSS to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a XOSS customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using XOSS.
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