Contact CRM sales tracker Support

We have a pressure washing business that has a very quick turnover and we thought it would be useful, but found it to be time consuming to punch in twice (once in our shared Apple Calendar and then in to PipeDrive). By the time I have added client info into our database and calendar for an estimate, we are getting more calls from new clients. It was a waste of time and money for our two man operation and I found the shared Apple calendar just as useful. The calendar doesn’t remind us of who to follow up with, but we do it old school and go back a week to see who has booked and who hasn’t. Until we find a CRM that’s for businesses like ours, we will keep doing business the old fashioned way. And BTW....DO NOT PAY A YEAR! If you don’t like the service, your are locked in and do not get a refund for unused months. Lesson learned for us 👎🏼

So i started to notice that I had missed meetings and things in my calendar. I reached out to support and support wasn’t sure why this was happening. Also it took about a week to get responses. I’m in USA so I think these guys are overseas which is why their support is so slow. Anyway. It turns out that all calendar events show up as tasks. Well I wanted to make my task view look clean so I clicked complete. You would expect for that task to just be complete but not in Pipedrive. When you click complete your meeting actually moves to the time you clicked complete!!! No other crm does this and this is a major fail. Why would all my calendar events move around like that. Terrible terrible.

One of the most important reasons I chose pipedrive was it synced with Google. The contact sync is very inconsistent. I have been particularly unimpressed with how pipe drive has responded to my help requests. The answer is always “turn it off and then turn it back on.” I have done this multiple times and it has led to deleted and duplicated contacts. When I went to a deeper level of support at pipedrive, the answer was “we know it’s broken, we use an outside company for Google contact sync, and so we can’t help you.“ Pipedrive is a great app, just don’t buy it if you expect it to work well with your Google contacts.