Contact T Support

by Testbuggy

I have an iPhone SE 2 , I was a T-Mobile customer for 1 day several years ago and brought phone back because poor coverage.
I thought because of sprint merger I might have better coverage in my area. I got the T-Mobile network test app from the App Store and tried to sign in. It said “Hi, we already know you.” But I don’t have an account so tried several times but was unable to use it. Called t-mobile help line and waited an hour for a return call. She verified I wasn’t coming up as a customer, but didn’t know why it wasn’t working. I tried again this time with another email address and this time it worked. But with several glitches/app crashing/ having to restart over and over, but finally it said my test run was started. Now I am able to use it but sadly the data speed is less than 2Mbps while Verizon is 140Mbps in same area. So I wanted to check how much data was used and the app is not working and going back to saying “Hi we know you “ but not giving any way to see progress on test drive. So hard to use and deal with! Can’t imagine what it would be like as a actual customer 🙁. I liked the offers they have but not worth it if it doesn’t work.

by Moyo222

If I could give 0 stars I would. I am a straight talk customer and am unfamiliar with t mobile but was referred from a friend to see if my phone could possibly be compatible for this free 30 day trial. I downloaded app, it scanned my phone and said it WAS compatible and so I continued with setting it up and putting it as my primary and my phone restarted and when I would try and connect to my cellular network to continue the process it would tell me that my SIM card was NOT compatible and that I would either need to insert a t mobile one or contact Apple to unlock the carrier. I THINK NOT. I stressed all day and night long trying to swipe up and get out of the restart and it wouldn’t. I thought I was going to have to call Apple to somehow fix my problem. Woke up this morning and it was back to normal, hallelujah. I must be a nimwit because I don’t have t mobile so if you don’t have t mobile plz don’t download.

by TheHadouJHyrule

Some things to note before we begin: I started out on iOS 14.8, and eventually went to iOS 15 as I progressed through this nightmare.

I installed this app just to try out the network. I get the eSIM, and install it. Then the activation hangs. I force quit the app and reopen it, and the app says the eSIM is not installed. Considering the app probably had a bug, I delete the eSIM, and try to reinstall it. Big mistake! The eSIM never installed again.

Called CS for help, and they said they had to send me a new eSIM to fix the problem. Only thing is (1) it didn’t sync up with the app, and (2) it wasn’t even my eSIM.

Called again, but this time with an Apple Senior Advisor on the line. Took forever to locate a non-existent account. Once they located it, I set a PIN, and then they said I had to speak to sales to delete the trial and get a new one. Every time my advisor from Apple and I explained to these people that were obviously not brought up to speed with the situation from the previous agent, it lead to endless bounces. We eventually gave up after the last bounce put us on an endless hold.

Now if only there was a way to delete the account. I don’t want it anymore after this terrible experience, so they better do something, so that I can create a new account with a plan I do want.

Overall, a huge waste of time. Never again will I do a test drive with T-Mobile.