Contact IDrive Online Backup

Contact IDrive Online Backup

Published by on 2022-09-22

Protect your digital life with IDrive! Securely backup your mobile data with
private key encryption – the highest level of data security available – so
only you can access your files. You can backup multiple devices to one account,
and s...


How to Contact IDrive Online Backup

IDrive Online Backup Contact Information

Listed below are our top recommendations on how to get in contact with IDrive Online Backup. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact IDrive Online Backup. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).






100% Contact Match

Developer: IDrive Inc

E-Mail: [email protected]

Website: Visit IDrive Online Backup Website

76.92% Contact Match

Developer: IDrive Inc

E-Mail: [email protected]

Website: Visit IDrive Inc Website








Common IDrive Online Backup Issues


  • By Brandon.pitterpatter
    1

    App constantly crashes, backup is incredibly cumbersome

    I probably will not continue service after my current term, as the app is incredibly cumbersome and doesn't back up everything. I find accessing files is just as difficult as uploading files. I feel limited on what I can do and find this has been the most difficult cloud service I've ever used. I had also completely an in-app promotion to be reimbursed for my year membership and I was never actually reimbursed. The company seems scattered and wants to throw out half-baked promotions without following through. Cannot get the app to stabilize long enough to upload images, just getting to the place to upload images takes so long, and once it opens, the app crashes, despite how many times it takes. This is honestly the most difficult, temperamental app I've ever used, hands down, and I don't feel like my items are secured, and I will likely not be able to access them if I needed to. Definitely some major improvements with app function and marketing is needed. Stop lying to customers and offering promotions you will not follow through on!!!






  • By Brodie B Nolan
    1

    Permissions problem makes app unusable for new user device

    I just signed up for this service, based on positive reviews in comparison to other cloud services. But when I opened the app and tried to sync, it told me I had to give permission to access photos. This is, of course, completely reasonable and a requirement on the part of Apple. However, when I push the Continue button too be taken to Settings, it brings me to the settings for the app, not Settings/Privacy/Photos, where it had told me to go. When I go to that part of the Settings menu, there is no request from I drive to approve, rendering this app totally useless for backing up anything directly from my phone. Additionally, when I try to "Report Problem" in the IDrive menu, a message interface pops up for half a second before disappearing, forcing me to leave a one-star review in the hopes of reaching somebody at the company. Neither of these would require a major fix, so it's concerning to me that these basic functions of the app are non-functional.



  • By JJMM1776
    1

    Overcharged my credit card $430

    BEWARE! This company has a sneaky policy in their Terms & Conditions which allows them to bill your connected credit card for any overages at a very expensive business rate. This App will not Sync your data quickly enough to keep up with any changes you make with your data but rather stores it up until able to sync your actual data which can cause overage problems. Even though you subscribed to a home/personal PC backup account you better not make a mistake and backup too much data or you’ll get slammed with a huge charge on your card. Surprisingly there are NO Failsafes to keep you within your account data limits. So if consumers aren’t aware of this they can be taken advantage of. Make sure you understand the agreement before you give iDrive your financial account information. Demand a Data Cap and Prepayment Limits on your account that can NOT be exceeded for any reason, get it in writing.




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Reported Issues: 2 Comments

By Connie Dotts
Apr 10 2022

PLEASE CANCEL MY ACCOUNT! I HAVE REMOVED ALL FILES AND AUTO RENEWAL INFORMATION FROM YOUR STORAGE AND NO LONGER WISH TO HAVE ANY BUSINESS WITH IDRIVE.



By David Schuringa
May 17 2021

I’d like to cancel my account. I have a direct renewing subscription through your app. Please cancel.





Have a Problem with IDrive Online Backup? Report Issue

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Why should I report an Issue with IDrive Online Backup?

  1. Pulling issues faced by users like you is a good way to draw attention of IDrive Online Backup to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a IDrive Online Backup customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using IDrive Online Backup.


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