Contact IDrive Online Backup Support

by Brandon.pitterpatter

I probably will not continue service after my current term, as the app is incredibly cumbersome and doesn't back up everything. I find accessing files is just as difficult as uploading files. I feel limited on what I can do and find this has been the most difficult cloud service I've ever used. I had also completely an in-app promotion to be reimbursed for my year membership and I was never actually reimbursed. The company seems scattered and wants to throw out half-baked promotions without following through. Cannot get the app to stabilize long enough to upload images, just getting to the place to upload images takes so long, and once it opens, the app crashes, despite how many times it takes. This is honestly the most difficult, temperamental app I've ever used, hands down, and I don't feel like my items are secured, and I will likely not be able to access them if I needed to. Definitely some major improvements with app function and marketing is needed. Stop lying to customers and offering promotions you will not follow through on!!!

by Brodie B Nolan

I just signed up for this service, based on positive reviews in comparison to other cloud services. But when I opened the app and tried to sync, it told me I had to give permission to access photos. This is, of course, completely reasonable and a requirement on the part of Apple. However, when I push the Continue button too be taken to Settings, it brings me to the settings for the app, not Settings/Privacy/Photos, where it had told me to go. When I go to that part of the Settings menu, there is no request from I drive to approve, rendering this app totally useless for backing up anything directly from my phone. Additionally, when I try to "Report Problem" in the IDrive menu, a message interface pops up for half a second before disappearing, forcing me to leave a one-star review in the hopes of reaching somebody at the company. Neither of these would require a major fix, so it's concerning to me that these basic functions of the app are non-functional.

by JJMM1776

BEWARE! This company has a sneaky policy in their Terms & Conditions which allows them to bill your connected credit card for any overages at a very expensive business rate. This App will not Sync your data quickly enough to keep up with any changes you make with your data but rather stores it up until able to sync your actual data which can cause overage problems. Even though you subscribed to a home/personal PC backup account you better not make a mistake and backup too much data or you’ll get slammed with a huge charge on your card. Surprisingly there are NO Failsafes to keep you within your account data limits. So if consumers aren’t aware of this they can be taken advantage of. Make sure you understand the agreement before you give iDrive your financial account information. Demand a Data Cap and Prepayment Limits on your account that can NOT be exceeded for any reason, get it in writing.