Contact Motive Driver Support

by Aaronsmith1990

The recent update (march2022): I love the timer clock I love the easy access to inspections I dislike the big buttons because most of the time they do not work. I dislike that it keeps telling me to sign the same log over and over again. I dislike that i have to sign the logs no matter what, before getting the chance to edit them. You need to add to that home screen a reminder to update shipping documents, or automatically after i change status to pickup it should bring up a notification box to add shipping documents. For inspections if i say something is wrong and dispatch tells me to drive anyways and i agree to this it should force the dispatcher to sign something saying its safe for the driver to drive. For safety the score card needs to be fixed. If 50 is KT average driver score then KT is scoring harshly because 50 is poor! It makes me want to not drive anymore with a score of 38. The videos you send of the violations most times are stupid and just cause i apply the break does not make me a bad driver. We should be able to appeal an event. I also think we should be able to see what the dispatchers see. I feel like its set up so the driver can be caught in a lie or something. Specially how dispatchers use it.

by Chief Garza

Buy Any Other Brand If You Need Tech Suport Keep Trucking Is The Worst,
I’ve Had Two Units Replaced And It Took An Act Of God Just Trying To Understand These People, They Wanted Pictures Of My OBDll Plug End To See If Pins Are Bent, When It’s Never Been Disconnected After It Was Off And Running, They They Wanted To See If Any Water Got On My Pins, Guess They Were Thinking My 2019 Truck Was Being Used As A submarine Or Something, That Alone Took A Week Just Sending Pics Back & Forth, Then It Took Them A Week To Send Me The New ELD When I Was Home For A Week, They Sent It After I Left For The Road, Had To Use Paper Logs For Four Months Was The Earliest Time I Came Home For One Day, Back On The Road, Just To Have Problems With Tech Suport To Help Make It communicate Again, Had Another Driver Walk Me Through It, No Thanks To There Sucky Tech Suport Team Who Doesn’t Speak English, Talk Like A Robot Or Extremely Poor Grammar. When Things Work, They Work Great.

by Still Disappointed With ITunes

Since the last update to this app, continuous bugs causing movement and compliance issues. Being kicked into a driving status because a loader causes movement of the truck. Personal conveyance mode being kicked into drive time mode if you sit too long in any situation, and yard moves into drive line are just some of the latest bugs. Customer support people are not trained how to correct issues either. Just a bad overall experience from a company who was going so well in the beginning and now can't be bothered to fix the problems they create. Will no longer recommend the app to future companies or drivers. Continuous issues with tech support and rude treatment by engineers who won't address issues they cause is making me less productive in my job and costing many of us money. Fix this or find new more gullible customers