Contact GroomTribe Styling and Shaving Support

This app harasses you repeatedly to give Philips personal information about you so they can sell your data. Why on earth would an electric shaver need to track your location? It helps companies Adobe and Google build a profile of who you are, where you go, what you do, and when. The shave feedback is useless. It measures how much of the time the shaver thinks you were moving in a circular motion and if it’s 59% or lower it tells you’re doing a bad job. It’s an arbitrary number that has nothing to do with the quality of your shave… but it’s there to gaslight you so you’ll think you need their tracking app to teach you. Download it once, give them zero personal data, then go to settings and turn off the shaving feedback feature so the shaver will stop showing you the useless feedback icon. Then delete the app and leave Philips a 1-star review. As long as they think consumers believe this nonsense, they’ll keep pushing it and selling us out.

I am legally blind and use a screen reader. Some of the controls on this app aren’t even labeled. I was able to pair the shaver, but my model isn’t even listed so that was a dead end, too. The page with the Videos is also useless, as it keeps popping the screen reader up to the top of the page. I couldn’t access any of the videos. I realize this only affects a small percentage of your user base but it’s very disappointing.

Are you kidding me with this app??? I’m using an iPhone 13 pro and so far the camera is completely cocked at the wrong angle so I cannot see myself while holding the phone any which way. Half of the screens within the app aren’t formatted properly so it’s like looking at a desktop version of a website in your phone. Please do better Philips, I just blew $249 on you dang shaver the least you can do is have a functional app!!!!!