Contact CASIO WATCHES Support
Company Name: CASIO COMPUTER CO., LTD.
About: CASIO WATCHES is an app that allows you to monitor
customized data relating to
any CASIO watch you register.
●Features
Control your watches in one
centralized location
- Register your watch to make the best use of its features.
CASIO WATCHES Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: app1+casio-watches@casio.co.jp
Website: 🌍 Visit CASIO WATCHES Website
Privacy Policy: https://world.casio.com/privacy/
Developer: CASIO COMPUTER CO., LTD.
3 Most reported problems 😔💔
They created this app to scrape your data and sell it to third party vendors.
by Ran3030
The previous apps for gshock and MRG watches was fine. The only reason to move to this new app is so Casio can spy on you and sell your data. There’s no reason you should need an app to get all the features your watch comes with. Further, that functionality shouldn’t require you to create an account and agree to have your location, contact and usage data sent to Casio so they can do whatever they want with it because you bought a watch.
I’ve been a gshock owner since I was a teenager. I’ve spent thousands of dollars on their products. I’m done. I bought watches, not spyware.
Worst Customer Support Ever
by Pochsiri
I originally bought the GBD-H1000 as I sought out a smart watch that wasn’t an Apple product. I was disappointed that it was only really designed to record running, shame on me for not doing more research.
I received a pre-order promotion for the new GBD-H2000 and was excited that it’s capability had been expanded.
I downloaded the new Casio Watches app to my phone and it immediately told me that there was a software update for this brand new watch.
I followed the instructions on the app to conduct the software upgrade. When you get to a certain point in the app, you need to scroll down the page to get to the link to update the software but the page does not scroll.
Multiple phone calls to Casio Customer Support and no one knows how to fix the problem. Every call I got transferred to a different support group and no one in the company knows who is responsible for fixing their app so that you can actually download the software upgrade.
Absolutely disgusted. I own a dozen G-Shocks and I will never purchase another.
A brand new product release and the app and software do not work properly and no one in this international company knows how to fix this problem?
App doesn’t show accurate numbers
by Mistaoreo
I have the GBD-800 watch and for some reason my steps register as high activity, walking 15-20k steps a day it shows me burning triple the amount it used to show on the Connected app. Also if I don’t connect my watch within 6 hours the steps I took don’t register (used to be fine for up to a week on the Connected app). Nice looking app with a bunch of ads but lost almost all its functionality, I have to look at data from before the data transfer just to get an accurate figure for calories burned and look at my steps before midnight to make sure I got the full step count
Have a Problem with CASIO WATCHES? Report Issue
Why should I report an Issue with CASIO WATCHES?
- Pulling issues faced by users like you is a good way to draw attention of CASIO WATCHES to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a CASIO WATCHES customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using CASIO WATCHES.
