Bitdefender Mobile Security Reviews

by Astronut09

After installing the latest iPhone update which was supposed to improve battery issues, my battery issues are getting worse as Mobile Security is using my phone to do something for more than 35 minutes of every hour of the night while I sleep or while my phone sits idle. When there is only one app showing using the iPhone…..it is this app, and for at least 35 minutes, using my precious battery life. What is Bitdefender DOING? I am ready to uninstall this unless I get a really great response from the this app team. Bitdefender came highly recommended and it hasn’t lived up to its hype.

by Never Used Bit Or 2Co

I renewed my subscription WITHIN account for $36 using an offer THEY posted. They took that and STILL charged me in additional $89. I talked to customer service and they said no
Prob, they will refund $89 with 2-4 hours and send an email.
Nothing happened for days. I spoke to them again. Customer service continued to lie, saying multiple times the refund would take place within 24-48 hours. I said it has been 67 hours.
The guy told me he spoke to his boss, promising refund. Then he admitted he NEVER spoke to his boss. Then he lied and said his boss spoke to finance and they would immediately refund 89 dollars. I believed that to be another lie, so I told the guy to send an email stating that. He lied and said it was sent and tried to get me off the phone. It never came. So, I stayed on the phone until I received an email saying they would refund 89 dollars. It never happened.
Instead, 36 dollars was refunded after I sent a refund claim to their billing service for 89 dollars.
DO NOT USE these guys.
Whether the software is ok, the software/ sales department are complete liars and scammers.

by Foxilady2

I purchased the 10 device protection. Installed on 2 iPhones running iOS 14.4.2
Immediately hated the product.
I find it very annoying that I have to open this app and start my VPN AND web security in order to use safari. Why are these not automatically enabled to run constantly? My husband - granted he’s more like my 5th child when it comes to electronics - is constantly texting me about his internet not working when it’s just this darn security app!
I’m now wondering what other surprises will pop up, not sure I want to install this security on my iMac, MacBook & iPad not to mention my actual kids electronics!

by Monywoods

If you need to raise your blood pressure or if you haven’t been frustrated to your peak potential in awhile, then by all means, purchase this product. After purchasing an Orbi Mesh system (first mistake), I was prompted relentlessly to purchase this garbage security software for $60. I already have free anti-virus through my internet provider, but thinking there was some connection between the Orbi dropping my WiFi signal 3 to 4 times per day, I caved and hit the purchase option. Now I have 2 products that provide endless frustration! There is no easy interface that I can find anywhere to protect my Orbi router on the Bitfinder app or website, you just go around and around. Also the 3 passwords, one for admin, router and WiFi is great fun for the home user, especially with two adult users trying simultaneously to manage this mostly dysfunctional system. Way to go Netgear. Sell, sell, sell with products that lead to other product purchases that continue to provide sub par performance. Buyer beware!!!

by Seventh Fret

I finally just deleted this app Mobile. I hope the inherent security of iPads is sufficient.😡🤬.

this app Mobile has so many conflicts with iOS now that I frequently have to delete it on my iPhone XR and my iPad Pro 12.9 3rd generation. Periodic issues include: If any feature (viz., Web Protection) is turned on, the iOS mail app will not work across devices, iMessages will not work across devices, and my devices will no longer allow live view of my Ring Pro Doorbell. These issues periodically are corrected; however, they soon return with updates. Until these issues are permanently corrected, I cannot recommend this app Mobile for iOS devices. 👎😩

This continues to be a problem with the most recent iPadOS. In addition to the above problems, Bitdefender frequently causes Safari searches to lock up. The solution requires deleting Bitdefender because simply turning off web protection does not work; Bitdefender has a mind of its own and keeps turning web protection back on. The PC version is great, but the developers just can't get a bug free iOS version. Still cannot recommend Bitdefender for iOS devices.

Also, their technical support is terrible. They don’t listen to complaints; they assume they know best independent of the problem you are having.

by CloudyJudge

I attempted to use a 90-day trial of this app Total Security. The downloaded version of this app eliminated my previous installation of McAfee on my laptop computer and *then* told me that I couldn’t activate the this app program (which left me with just the Windows Defender program to keep my laptop safe). When I then tried to use the Apple version of this app on my iPad, the required terms and conditions had misspellings in it and stated the trial could be only 30 days, despite the 90-day trial period I was supposed to have been given. Furthermore, if one pays a subscription online for this app, one is required to cancel it more than 30 days before the end of the subscription or risks being charged again! This is an unreasonable condition that I’ve never seen anywhere else. Since I wasn’t willing to consent to the terms and conditions, I could not try the this app app on my iPad.

by BenNAtl

The mobile security app for iPhone has been a very bad experience so far. If I have either the vpn or the web protection on, not even both, which I should be able to do, it messes with my ability to get and send emails on my iPhone, it doesn’t allow me to sign into my eBay app or receive 2-factor auth texts from eBay or a few other apps to my regular phone number, and it doesn’t allow me to receive texts or calls on my Burner app if either the vpn or the web protection feature is on. I have had continual problems with the mobile product and this app is supposed to be well rated, just not for mobile devices it seems. I’m pretty upset about this. Also, I put in a support request 4 days ago and have not gotten an email reply back.

by Mrjombi

I applied this to my iPad to enter a web site that had banned me unnecessarily. I was able to re-enter once then the vpn began turning itself on and off repeatedly, taking me off the network each time. Even after turning the toggle switch off in settings, it continued to turn itself on! I even deleted Bitdefender , it still wanted to run then go off again. Finally found a main switch in configurations to shut it off. I wanted to be anonymous on the web, not permanently off it for good. Maybe a good pc or network app but does not play nice with iPads.

by LSTNJ

Dear developer, I like that Bitdefender doesn’t drain my battery as other apps I tried before. Also, the connections seem stable and with no visible downloading downgrade. However, there is a big security risk by using Bitdefender as it allows the phone to connect to previously used open wi-fi networks without VPN. At the time it alerts one is using an open network the phone is already using the network. I very much appreciate if you can make Bitdefender automatically engage the VPN when it knows the phone is using a unsafe hotspot. I will not be renewing my subscription unless this security hole is fixed.

by PeterJ500

I purchased a 1 year subscription for this app premium. It works great on both the laptop and PC that use Windows 10. For those I would give it 5 stars, but Bitdefender fails completely when installed on an iPhone 5 that uses TextNow, a VOIP, for cell phone and data. I can no longer make outgoing calls with the iPhone with this app installed. Also, it kept cutting off WIFI and showing a numerical error. I have tried some work arounds but all were unsuccessful. For IPhones with VOIP, I give Bitdefender 0 (zero) stars. I deleted it from the IPhone and will just use it on the laptop and PC that don’t use VOIP. Overall, 2 stars considering the full package.

by Sfhappy

The account security feature seems useless. I say that because when there is a data breach and your info is compromised and found on the dark web Bitdefender is supposed to let you know so you can take action. I have been notified 4 or more times by my bank about my personal information being found on the dark web due to different data breaches in the last two years. this app account security has been dead silent. Every time my account security is checked it tells me my info is safe and that I haven’t been found in any data breaches. I opened a ticket with customer service and they responded once with an email that gave me instructions that could not be followed because there was no way to do what they said to do. I have contacted them two more times and have not received any response. As a result I no longer trust the brand and will not purchase their products again. It appears that I paid for a product for two years that actually does nothing. Think twice before pulling the trigger on a purchase with this company. Get something that actually works and save yourself time, money, aggravation and potentially the loss of important personal information that could lead to identity theft and fraud.

by Orphic_Darkside

This is a good VPN to use, and I have the premium package. The speed is quite fast and I can assure that it won’t leak your IP (dnsleaktest & etc). The only problem, which is why I rated it two stars is due to the fact that for some reason, it occasionally gives me an error 184 and constantly attempts to reconnect. This, in turn, makes it so I no longer have wifi connection on my phone. I could not fix this, I’ve tried disconnecting the attempts in Bitdefender , didn’t work. I’ve tried disconnecting it in the settings, didn’t work. I’ve even tried RESTARTING my phone, and that didn’t even work. So I ended up deleting Bitdefender and it has been fixed, problem solved. I’d really appreciate if this was fixed though, it’s a good app.

by HDBitchin

As the title says when I use the Web Protection feature it stops FaceTime calls from connecting on my iPad. I can answer the FaceTime call on my iPhone but not on the iPad. It comes to the iPad but accepting the call is impossible and it will not connect. Now this issue might be a problem also on the iPhone but I removed the Mobile Security app on my iPhone as it really pulled the battery down. I will not use Bitdefender on my phone. It didn’t seem to have the same battery drain on my iPad but now that I see that it kills FaceTime it has become less useful. I am a subscriber to the premium unlimited VPN plan and at the moment that is about all I might use. I haven’t used the VPN that much and now am wondering if it has issues that I have yet to encounter.

by Brad - OLR

I am a this app PC desktop/laptop customer and cannot say enough good things about the desktop product for PC. I just renewed my subscription to this app and had an additional license to use on something. I decided to try it on my iPhone 12. The unlimited VPN is also a part of my subscription. After installing the iPhone bit defender and VPN products on my iPhone 12, my battery life was shortened by about 30%. When I uninstalled bit defender, my battery drain returned to normal. I think this could possibly, eventually, be a great product if the battery drain issue is solved. Until then, the battery drain issue occludes the otherwise good functions provided by Bitdefender. I will try Bitdefender again in a couple of months and see if this issue has been resolved. If that is the case, I will update my review at that point. Unfortunately, two stars is the most I can give this product to my review - and that’s a stretch.

by Darkcobra007

this app on PC works flawlessly for me, however, using it on iOS seems to be buggy. It’s nice to see it blocking ads in Apps that I never knew was reaching out to potentially malicious servers. The VPN also works well. My biggest issue is with the constant interference with WiFi connections. Sometimes WiFi would be working fine and then out of no where it stops resolving websites. The fix has always been to disable and then reenable WiFi. The problem is that there is no indication that WiFi is having issues until you try to open a web-based app or browse the web and notice it isn’t working. I honestly think the culprit is with the web protection feature in this app cutting off all web traffic inadvertently. I’ve been using Bitdefender with that feature disabled and haven’t had any issue in a few days now so I’m pretty convinced this was causing my issue. Hopefully this gets resolved in the near future as I really do like their security software overall, I just can’t recommend it to anyone in its current state.

by Spirit2220

The addition of the web protection feature is a nice plus.I have gotten pages blocked while surfing the web. The sites blocked usually had something to do with ads and such. Didn’t realize how much tracking was being done on the site I visit.

However, since I do not pay for the premium VPN just yet, on my T-Mobile LTE I can connect to the server for “Web Protection” but nothing is able to be pulled up so I have to disconnect it until I get on Wi-Fi. Now, if I have the trial this app VPN on with the web protection then my data works on T-Mobile LTE. It’s pretty strange because I was able to use this feature when I was on Consumer Cellular using T-Mobile towers.

Every now and then, I have issues like others who have review Bitdefender . The VPN will become whack and I have to completely reinstall Bitdefender to get it working properly again. This issue is not as bad as when I first installed Bitdefender a few months ago.

Also, I am considering switching to this app VPN when my NordVPN subscription ends. I would like to have the ability to choose if I want the VPN to connect all the time or just on Wi-Fi, and be able to choose Wi-Fi networks I trust where the VPN would not connect but the web protection would remain enabled. NordVPN has the option to choose when and in which data connection the VPN connects.

by BooLooper

Connection glitched out a few weeks ago. I un/reinstalled Bitdefender a few times. Still wouldn’t connect. I sent some feedback asking for help, got the auto response, but never heard back.

Frustrated at the support feedback survey I eventually received, I emailed support directly. The response mentioned there was a bug they were working on and suggested a reinstall. Tbh I had reinstalled several times before and so I first rolled my eyes, but I gave it a shot.

It is connected now, which is nice to have again. I have to give them props for that quick turnaround once the info got through.

by USA36

What i like most: Clever use of VPN protocol for web protection. Doesn't cost much either. Worth your money. New design is top notch and i love it. Very easy to use and all info i need is displayed in beautiful design app. Now what i want to see from you guys is to add "AD Tracker block" if possible. Don't mind paying more for this function. All in all i'm happy with my choice. This is trusted antivirus with years of experiences so making choice is easy to me. Thx!

by Hometom

Customer Service representatives are not knowledgeable and service to get started is not great when you first sign up
Engineering representatives are professional and extremely helpful
Details on what is needed are not available do not expect to be walked through - expect surprises
Example you pay for assistance and suddenly it’s “oops” you need TeamViewer

by Amazing!!!!!!App

When I stared using this protection for my accounts, I was actually able to discover where my bank account debit card had possibly been compromised after looking into accounts that I was warned had been compromised. Once I figured that out I had was able to take appropriate actions to further follow the accounts and upgrade and change password and recovery email to remove further risk of future compromise. Strong recommend this for not just home computer, laptop but also your cell.

by Quy Duong

I have setup this app on my iPhone and face a big bug from this app when I try lock phone feature. Steps:
1. go to the Central site
2. select my iPhone device --> select Anti-Theft
3. Click on lock icon --> A popup displayed with content: "Lock your device when it is lost or stolen" and 2 buttons Cancel and Lock
4. I click on lock and see a message "A lock command has been sent to your phone"
5. Then I check my iphone. It locked. It only show lock screen. There is not passcode screen display to enter. I can not unlock my phone any more or event restart it.
I come back central site to try to unlock, but there is no way. When I try to click on lock icon again. I show again as step 3.
No way to unlock my phone.

I think this is a big bug, a big issue of this app. and now I have broken my iPhone.
My iPhone is 7 plus with lasted IOS 11.3 version. Nobody can contact me from now.
I will never ever use this app on my phone again

by Trumward

Great when it works. Previously had a problem where vpn would shut down and then not connect until delete and reinstall. That’s fixed. Now when I have web protection on and use vpn intermittently Bitdefender sometimes blocks all cellular data. Can’t connect to anything on internet. Turn off web protection so I can check email etc. what’s the point of web protection if you can’t get any internet when its on. Solid protection for sure. Just turn it all off! Uninstalling and trying again oh and vpn disconnection when no internet.

by Hoey82

I have been using this app vpn for a couple of months now. It was working until i downloaded the latest update and suddenly it is disabled and i still have until June 2019 on my subscription. The reason for the suspension was that i changed my location where it is illegal to use the vpn service, but my location is the same as when downloaded Bitdefender . And the region am in is not listed as a restricted country. Hope this is just a temporary issue.

by William Scott Christian

Love Bitdefender in general and use it every day. Today, however, I encountered something i hadn’t before. The buttons for functions on Bitdefender were in a state of limbo so to speak as in it wasn't on or off but i couldn't hit any buttons and they were greyed out. I wasn't able to access any internet during this time or change anything within Bitdefender until I deleted Bitdefender itself. Huge issue that needs to be fixed

by Toshtat

I like Bitdefender and i use it several months ago with the annual VPN package.
BUT after the last update, my VPN is very slow and nearly impossible to connect to any web site! What happen? Hope this app will fix this issue very soon...

Update: The speed is now good thru VPN. Hope it will last...