Backup & Sync app not working? crashes or has problems?

Backup & Sync Status

Last Updated on 2017-03-14 by Webroot Inc.

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Summary of Backup & Sync Problems 😠👌🔥

- No option to upload multiple existing media files at once

- App may not be representative of the current state of the company's services

- Poor support and difficulty accessing program with key-code

- App may not open or work properly

- Login credentials may not be accepted

- Frustrating and time-consuming login process

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Common Backup & Sync Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Backup & Sync app on iOS and Android devices. Solve all Backup & Sync app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Backup & Sync iPhone Issues and Solutions

Backup & Sync iOS app crashes, not working, errors
Backup & Sync iOS app network issues
Backup & Sync on iOS has black/white screen

Backup & Sync Android App Issues and Solutions

Backup & Sync has errors/crashing/not working
Backup & Sync server network connectivity issues
Backup & Sync has black screen

Backup & Sync iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Backup & Sync app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Backup & Sync app crashes or not working on Iphone (iOS):

Close and restart the Backup & Sync app on iPhone
Update Backup & Sync app to the Latest Version for iOS
Uninstall and reinstall Backup & Sync iPhone app
Update your iPhone to the latest iOS version

Fix Backup & Sync on iPhone unable to connect to server/internet connection issues::

To resolve Backup & Sync network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Backup & Sync black/white screen (blank screen) on iPhone:

Follow the Backup & Sync iOS app troubleshooting guide Here →

Backup & Sync Android App Issues and Solutions

Fix Backup & Sync not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Backup & Sync app issues:

Force Stop the Backup & Sync App
1. On android, goto "Settings" » click Backup & Sync app. » click "Force Stop".

Update Backup & Sync to the latest version on PlayStore

Clear Backup & Sync App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Backup & Sync app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Backup & Sync.

Fix Backup & Sync unable to contact server/ Backup & Sync internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Backup & Sync » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Backup & Sync » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Backup & Sync on android.

Solve Backup & Sync black/white screens issue on Android:

Follow the Backup & Sync android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Webroot Inc., developers of Backup & Sync.

About this app

Webroot Backup & Sync allows you to access all your synchronized files, music, and photos stored on other computers and devices. You can also backup all of your photos from your iPhone or iPad to the cloud.