ACDSee Status

Last Updated on 2023-08-14 by ACD Systems International Inc.

I have a problem with ACDSee

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⚠️ Most reported problems ⚠️

Photo/Video

60.0%

Not working

40.0%

24 hour clock ⏰

- Does not work for some users, specifically those with Windows 10 and iPhone XS Max running iOS 13

- App stops when phone locks

- Request timed out error on sync

- Connection issues with large number of files

- App seems like a hack and not thoroughly tested

Common ACDSee Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve ACDSee network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the ACDSee App
1. On android, goto Settings » ACDSee » click [Force Stop]

Clear ACDSee App Cache and Data:
1. On android, goto Settings » Apps » ACDSee » Storage » click [Clear Data] option. This clears both data and cache.
2. restart ACDSee.

On android, goto Settings » Apps or Manage Apps tab.
Click ACDSee » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto ACDSee » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch ACDSee

E-Mail: support@acdsee.com

Website: 🌍 Visit ACDSee Website

Privacy Policy: https://www.acdsee.com/en/privacy-policy/

Developer: ACD Systems International Inc.

Feb 25, 2025, 04:46 PM
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