ACDSee Status

Published by ACD Systems International Inc. on 2023-08-14

ACDSee Mobile Sync makes it easy for you to send photos and videos directly from
your mobile device to ACDSee Photo Studio on your Mac or Windows PC over
Wi-Fi. Sending is as Easy as 1-2-3! 1.

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Common dislikes about ACDSee app

- Does not work for some users, specifically those with Windows 10 and iPhone XS Max running iOS 13

- App stops when phone locks

- Request timed out error on sync

- Connection issues with large number of files

- App seems like a hack and not thoroughly tested

Have a Problem with ACDSee Mobile Sync? Report Issue

Common ACDSee Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ACDSee app on iOS and Android devices. Solve all ACDSee app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ACDSee iPhone Issues and Solutions

ACDSee iOS app crashes, not working, errors
ACDSee iOS app network issues
ACDSee on iOS has black/white screen

ACDSee Android App Issues and Solutions

ACDSee has errors/crashing/not working
ACDSee server network connectivity issues
ACDSee has black screen

ACDSee iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ACDSee app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ACDSee app crashes or not working on Iphone (iOS):

Close and restart the ACDSee app on iPhone
Update ACDSee app to the Latest Version for iOS
Uninstall and reinstall ACDSee iPhone app
Update your iPhone to the latest iOS version

Fix ACDSee on iPhone unable to connect to server/internet connection issues::

To resolve ACDSee network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ACDSee black/white screen (blank screen) on iPhone:

Follow the ACDSee iOS app troubleshooting guide Here →

ACDSee Android App Issues and Solutions

Fix ACDSee not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ACDSee app issues:

Force Stop the ACDSee App
1. On android, goto "Settings" » click ACDSee app. » click "Force Stop".

Update ACDSee to the latest version on PlayStore

Clear ACDSee App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ACDSee app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ACDSee.

Fix ACDSee unable to contact server/ ACDSee internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ACDSee » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ACDSee » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ACDSee on android.

Solve ACDSee black/white screens issue on Android:

Follow the ACDSee android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ACD Systems International Inc., developers of ACDSee.

100% Contact Match

Developer: ACD Systems International Inc.

E-Mail: [email protected]

Website: Visit ACDSee Website

About this app

this app Mobile Sync makes it easy for you to send photos and videos directly from your mobile device to this app Photo Studio on your Mac or Windows PC over Wi-Fi. this app Mobile Sync keeps track of which items have already been sent. Quickly send to your default target by long pressing on the Send button in ACDSee , or use the "Send New Items" application shortcut from the iOS home screen. The this app Mobile Sync app works with this app Photo Studio 2018 and later for Windows as well as this app Photo Studio for Mac 8, available now at this app. com. Just tap on the Send button to send all new items, or select specific items to send.