My Aveda Reviews

I’ve followed all suggested support steps, even reformatted my phone entirely & once I enter my (not insubstantial - 5 digits worth of points on it) Rewards number (required to purchase anything) MyAveda crashes. I cannot redeem my points (or add new ones) unless I shop from the website on my laptop.

I have called more than 10 times, daily for a week, several different times/days beyond that week. Tried emails several times & to various support addresses, tried the text chat (outsourced) and cannot get *any* customer support, not even an acknowledgement of receipt.

After attempting to reinstall MyAveda , I now no longer have the card in my wallet (which worked, even if it didn’t show my accurate points).

Get it together! I haven’t been an Aveda customer since 1993 for this kind of treatment.

MyAveda makes shopping SO difficult! I’m logged into MyAveda and select shop mobile, but when I get there MyAveda is so slow and freezes constantly. I finally manage to get everything in my cart and try to check out and it makes me log in again! I forgot my password and I’m still waiting for it to email to me. Get it together. Other companies make it easy to purchase via shop and other options. This is such a terrible and unnecessarily complicated experience!

Love their products, but MyAveda has stopped working. Always get error message saying couldn’t connect to server (not an issue with any other app). I’ve tried hard closing MyAveda , turning my phone off & back on, and deleting & reinstalling MyAveda . Still, the same message. Please, please, PLEASE fix this! What good is MyAveda if it can’t be used?

I’ve been trying to use MyAveda for a couple of weeks now. Every time I open it, I get an “Errors” message, saying “Could not connect to server, please check your network connection”. I know it is not my network, because I have no issues with anything else & I’ve tried on several different networks to no avail. I have also tried deleting MyAveda & downloading it several times. I would love to be able to use MyAveda, as I’ve been an Aveda loyalist & Pure Privilege member for 20+ years, but never know my status or points when at the salon. I’m finally getting around to adding MyAveda to my phone, & have seen many fantastic reviews. Please fix MyAveda!!

This is the worst app that I have and the rewards program is far too complicated. I try to use the rewards coupons at the salon and am told I can only use it online. I try to make a purchase using MyAveda and just takes me in a series of loops and errors and was never able to purchase anything after about 5 attempts. What good is a rewards program if you can’t use the rewards.

MyAveda gives an error message cannot connect to server on occasion. Lately it started doing it every time I tried to open MyAveda . I deleted MyAveda and downloaded it again which seems to have fixed the issue for now. Additionally, I’d forgotten my password and had the system email me one - well those email never came. I haven’t changed my email address in 20 years so the site is broken it seems. (And yes I checked my spam folder.) furthermore the process to redeem the Lakeside Hotel stay is ridiculous. You have to call the hotel in the UK, and see if they have room … even four months in advance that’s not likely. But they have plenty of rooms available. Just not for AVEDA guests. Lol. What’s the point of offering this level of award if you can’t use it when you’d like? My loyalty to AVEDA is over.

I am not understanding the way Aveda is utilizing technology. Their mobile site is far from user friendly and I just downloaded MyAveda and if you want to make a purchase you have to leave MyAveda and go to the mobile site.
I absolutely love all of their products but their mobile site and now My Aveda app are not cool
Much Love

I had planned to use a reward when I got to the 3rd tier and then you moved some of the things I was interested in up to the 4th tier. After I spent all of the money I’ve spent on your products, I would think you would reward us faithful followers/ users better.

This review is about MyAveda not the salon or their products (love them). MyAveda rarely ever opens the first try and sometime not at all. When it does it is actually pretty great but it should be reliable and open every time not just sometimes. Hopefully they get things worked out as it is easier to track pure privilege on it.

I love the idea of MyAveda but every time I open it I get a “Could not connect to server” error. I’ve tried uninstalling and reinstalling with no luck.

I have tried to open my app multiple times and it is not working.

This is much easier to use than your previous app

The AVEDA app makes it easy to redeem points. The selection offers something for everyone. It’s great that points never expire. This makes it the best loyalty program on the market. Thank you AVEDA!

I love going to my Aveda salon. My hair always looks great and I always receive unsolicited compliments. As an extra bonus the rewards allow me to continue using their products which I love.

Shout out to students for hair care that was detailed perfectly and I have gone to them for over 10 years and will continue

I have been using Aveda products for 25+ years but the last few years I have been using the “be curly” line I have a natural curl and I like the soft & natural look I get! Looking forward to using the new line of products soon!

I’ve been an Aveda customer for as long as I can remember. Over the years the company has expanded its line with exciting new products. Enhancements to its website make shopping easy and the points program is a big reason to shop online or in Aveda shops and spas.

I love the rewards program and MyAveda is very easy to use. I wish I could redeem more than one item at once so they could ship together. I don’t like the environmental impact of multiple shipments at once.

I love MyAveda, it makes it easy and convenient to keep track of my rewards points and what I can redeem my points for in my tier! Also awesome rewards program where it isn’t hard to accumulate enough to actually get full size products and bundles!!

Timeless quality products that continue to improve. Complete game changer since using Aveda products only. And the scents, ah.