Viking Voyager Reviews

A useful app that has been made useless by Viking’s inability to see the big picture from its customers perspective. Why on earth would you create an app that can only be used once you board a cruise. Viking’s prowess is on end to end travel; from your airport to your cruise ship and back to your airport. So an app that doesn’t cover your entire trip and isn’t useable until you board has been marginalized for Viking’s benefit and not its customers.
Shame on you Viking for being so arrogant. Try looking at it from your customer’s viewpoint and not from your bottom line. An app that includes flight details, is available from the time your customer has paid for their cruise and has a customer editable itinerary so they can include things like Uber rides, limo’s or train connections to get to the airport should be your minimum requirements of VikingVoyager.
I’m now going to put all my travel, cruise and excursion details in another app so they’re all in one place and I have them now.

Handy for tracking your scheduled excursions and the daily menu. The problem is that tickets will appear and disappear as you approach the day of an excursion (the front desk told us this happens when they actually create the tickets). If your tour includes days off the boat before or after the River portion, none of those will appear in VikingVoyager … in fact it will act as if your tour is complete even if those days are part of the base package! The questionnaire portion repeated some questions and had no options to leave comments. There’s potential here but some glaring flaws need to be fixed.

The dumbest thing about VikingVoyager, it that it only works while on the ship, apparently the info is fully maintained by the actual ship you are in. That’s fine, but there are times you’d like to check something while out.. Nope. And such an easy thing to do, to push the info out to the WEB. It’s like they knew they needed an app to be relevant to some, but they didn’t complete it.

Second, even while on the ship, only about 50% of the available features actually worked. They either came back with no info (my calendar was empty the whole trip), or it was wrong beginning and ending destinies the same… and it wasn’t). The in room TV channel seemed OK, so not sure how they set it up such that the same database didn’t drive both consuming platforms. Seems ill implemented or managed.

Currently on a Jewls of Asia ocean cruise.
VikingVoyager is not working and not available for the entire trip.
The satellite provided Internet is basically nonexistent. Best download speed I’ve seen is .10 mbps. Upload .05mbps.
Unable to send email send text messages on the boat or off the boat. Unable to open websites at all unable to do any research or planning while on the trip.
The food is OK but not extraordinary. The main restaurant and café is mediocre.
You’ll find a much better breakfast at a Denny’s.
Things I’m seeing here are greasy sloppy potatoes, overcooked bacon weird selections, unless he likes seafood custard for breakfast and things like that.
Zero Internet zero app zero text messaging is a major negative when you pay for an extremely expensive cruise that promises all of those things.
Entertainment is basically nonexistent at all unless you consider a couple people playing string instruments, the exact same way all over the boat six times a day entertainment.
Good stuff to put your feet up and fall asleep too.
Quiet, classical repetitive

I love the idea of VikingVoyager and it worked, but I think they need to make a lot more changes. It seemed super easy to navigate, but I wasn’t able to do a whole lot with it and I’m pretty tech savvy. I tried booking reservations at a specialty restaurant and it only allowed me to book for Saturday & Sunday which both days didn’t really work with our schedule. Went down to the restaurant to ask about reservations for Tuesday & the person at the desk automatically made our reservations. Doesn’t do a good job of showing your schedule days in advance, and don’t bother booking excursions through it because it won’t give you all of the options. It gave me notifications about my excursions every day 30 minutes before the start time, BUT that was pretty much useless because by that time I was already on the tender boat going to the excursion. I did an ocean cruise so not sure if the results would be different with a river cruise.

Overall VikingVoyager is very good. It proves information for my excursions and on ship bookings. Info is also provided as to what is happening each day, but only 1-2 days in advance. Something that can be improved upon would the the length of time for the excursions. I can see what time it leaves, but not the length. Yes, Viking does provide the info on the tickets. But having the info in one place on VikingVoyager would be helpful. Also, having the info as to when shuttle bus or water shuttles are coming/going would also be helpful for those who want to stay ashore after the excursions. I highly recommend Viking Cruises and the Viking App.

You can view everything you need to know about the cruise that you are enjoying. The itinerary, the dining options and menus, the floor plans, lecture schedules- everything! It is wonderfully organized.
I have suggested to the company they provide a chat function or the very least a billboard type function. That would help cruisers find like-minded cruisers. I think it would be invaluable for cruisers to connect to one another. Why not? We are using our smartphones to connect to our Viking Voyage.

VikingVoyager has evolved in the last couple years and is more interactive than I remember! Definitely user friendly and very helpful. Just two minor drawbacks which lowered my rating:
1) I understand that the hours for dining options on board may change each day but if you can print the hours in the paper Viking Daily in advance to deliver each night prior then why can’t you also upload the hours into VikingVoyager view? — Example: one day I was up at 4am and left my stateroom to read elsewhere as not to disturb my sleeping husband. At about 6am I was a little hungry but didn’t have the VD with me to check the dining timetables. VikingVoyager and the onboard touch screens both just said “check the VD in your room for hours” but my husband was still sleeping and I did not wish to wake him by going back to rummage for the newsletter.
2) On a previous voyage we received paper feedback slips in our room each day to rate our excursion experiences. The paper forms included free space to write comments. Now the feedback forms are on VikingVoyager, except there’s no place to write additional comments, only the basic array of check-box ratings or yes/no questions. I wish I could leave more detailed feedback for some of the excursions.

While VikingVoyager has a few bugs, it definitely outshines other cruise line’s apps. You can see what is on your daily schedule, pull up menus from the restaurants, and read the daily summary of all activities on the ship. It gives you information on each destination. You can also easily scroll through your future days’ activities so you know what you have already booked. As far as bugs, VikingVoyager does not always allow you to book new activities. Even when you clearly have no conflicts, it may prohibit you from booking something on a particular day. Overall, however, far superior to other apps that I have used on cruise ships.

VikingVoyager is very helpful on board the ship but needs more features. First of all VikingVoyager should show the ship time. It is easy to make dining reservations but there is no way to change or cancel them in VikingVoyager . It would be nice to show the date and day of the week in all areas. For example, the My Calendar section shows the date but not the day of the week. Restaurant menus show the day of the week but not the date. The daily schedule is very handy to have on VikingVoyager but it does not show dining venue times like the paper version. Even though much could be improved in VikingVoyager I still highly recommend using it on your Viking voyage.

VikingVoyager has improved so much from its debut days. It almost could replace the viking daily paper we receive each evening. It does a good job of giving us the itinerary for the current day, the menu for the restaurants, and the calendar for current days. When they think to use it, it is fantastic at sending updated information such as a change of time for an event.

It would be great if it would accurately show your excursions and let you add more. It would also be great if it showed you the open/close times for the restaurants and other venues. I look forward to seeing these features in the future.

VikingVoyager is well organized and gives plenty of details on all the activities available each day. It’s great to check up on all your own bookings. Since coming onboard the ship, which is the first time you can actually launch VikingVoyager , I’ve used it frequently as well to navigate to all the different sections of the ship. Another great function is the ability to view the menus from all the different dining options. Overall, the navigation and organization warrants giving VikingVoyager a 5-star rating.

This was my first ever cruise as I prefer independent travel but did a holiday trip with my mom. It was a lovely experience with a very nice ship, excellent staff, great food, and pleasant amenities. It was pleasant to travel without children or a rowdy drinking group as I hear is on other cruise lines and not my style of travel. It is very impressive that 70% of the people on the ship are repeat travelers. It was very disappointing to spend half of the trip at sea though as 2 shore days were taken off the itinerary before departure and 1 day was unable to dock due to rough seas. There was an excessively long 16hours at sea between Tangier and Cadiz, which I imagine was due to timing of access to the port. The staff are fantastic and all very sweet.

I’ve been on lots of other cruises but Viking has really set the bar high. For me, there is no going back. Their attention to details is impeccable. Every staff member is friendly and knowledgeable. The excursions are so much fun and informative. There are so many activities planned on the ship as well. They have thought of every group from singles to crafters and those who like to read or just hang out by the pool. The high tea is amazing and then there was the treasure hunt game. Shows are amazing. We celebrated New Year’s Eve and it was a wonderful experience!!

A great app to use on our Ocean trip. As always people use apps different ways and there can always be a few tweaks. Dinner and excursions updated quickly when there were changes. Not all excursions are listed so be sure to check the port talks. We average 2 Viking trips a year and this was the first time we tried VikingVoyager (Ocean) so I can’t comment on the River version. Great Videos!!

Some suggestions;
1. Under the “My Account” add a “Notes” page or section to keep personal notations. Accessible off trip.
2. Add the city maps to a section. Granted confirmed docking location might not be available but generic city maps would be helpful.
3. Allow some app access prior to trip, city maps, scheduled itinerary, ship information, cabin info. Until the ships manifest is uploaded not everything could be available but it would be nice for trip planning to have some information.

We made a short trip by car from La Jolla California to the Port of Los Angeles/San Pedro to begin our Journey January 6th.

First Port of Call a short run up the coast to Santa Barbara… a walking tour of the Fig District and a meeting with the architect most influential in the gentrification of this district was just what we needed to christen our voyage.

Some world challenges and weather have altered our course to date. This is a journey. We roll with the swells.
Recognizing:
>Staff and command = 5 Stars
>Lectures and Port Calls = 5 Stars
>Variety of Cuisine/ quality and plating = 5 Stars
>Cruise Director = absolutely over the top. Bruce is a gem
>Salute to Captain Fredrick Nilsson for his secure hand on the helm and the surgical precision he performed threading the needle into Nelson (and out )… quite an experience.

This is a top of the chart Cruise Company. An excellent investment for a priceless experience.
Thank you for the safety you provide in your logistics and the warmth as well caring each and every member of the Viking Sky Family has provided each of us.

G2 & RB
La Jolla, California

This is our second Viking cruise so our anticipation levels were high! We are enjoying this cruise when more than our first delightful one. The entire staff is friendly and eager to make us comfortable and at home. The excursions are more than fun but also informative and interesting. The entertainment is great, we look forward to it every night and the high tea is perfect. All of the food choices and restaurants are top notch. We are very happy with Viking!

VikingVoyager works great on board but you must turn off VPN if you have it on! Does not work when VPN is on. I learned this from IT tech support on my ship. Once I turned off my VPN everything worked as expected. Updates frequently, has all our info, can make reservations and everything else you need on board. By the way, you can always turn VPN back on to send any sensitive info after using VikingVoyager . No problem.

We had an outstanding experience in our first Viking ocean cruise. The ship was magnificent, the stateroom was spacious, great shower, larger balcony, incredible service from crew, interesting lecturers, wonderfully relaxing events, enjoyable musical entertainment, and food was a whole next level. We were very impressed and we are experienced cruisers who have been on many different cruise lines. This was a luxury cruise at a very reasonable price with all the extras included: very enjoyable excursions, afternoon teas with amazing finger sandwiches and delights, etc. They gave us a very memorable week that we truly treasured. We can easily brag on Viking for the cruising experience they provided. Thank you so much.

Room was spacious and well maintained. Food was of excellent quality. Could have used more seasoning but that’s just my personal preference. Tours and transportation were well organized and extremely educational, the tour guides were all experts. The only problem we encountered was with the Viking rep at our beginning hotel (Hilton Venice) she was not helpful. Overall an excellent experience and I plan to travel with Viking again.