Contact Viking Voyager Support
Company Name: Viking Cruises
About: At Viking®, we believe in offering you extraordinarily well-designed cruises
and digital experiences that bring you closer to the cultures of the
world.
Enhance your onboard experience with our mobile app now available to all
active Ocean, River, Expedition and Mississippi voyages.
Viking Voyager Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Viking Voyager Website
Privacy Policy: https://www.vikingcruises.com/privacy-policy/index.html
Developer: Viking Cruises
3 Most reported problems 😔💔
A halfhearted attempt!
by Isitinfo
A useful app that has been made useless by Viking’s inability to see the big picture from its customers perspective. Why on earth would you create an app that can only be used once you board a cruise. Viking’s prowess is on end to end travel; from your airport to your cruise ship and back to your airport. So an app that doesn’t cover your entire trip and isn’t useable until you board has been marginalized for Viking’s benefit and not its customers.
Shame on you Viking for being so arrogant. Try looking at it from your customer’s viewpoint and not from your bottom line. An app that includes flight details, is available from the time your customer has paid for their cruise and has a customer editable itinerary so they can include things like Uber rides, limo’s or train connections to get to the airport should be your minimum requirements of this app.
I’m now going to put all my travel, cruise and excursion details in another app so they’re all in one place and I have them now.
ONLY works on ship, only 50% works then
by MacJoeS
The dumbest thing about this app, it that it only works while on the ship, apparently the info is fully maintained by the actual ship you are in. That’s fine, but there are times you’d like to check something while out.. Nope. And such an easy thing to do, to push the info out to the WEB. It’s like they knew they needed an app to be relevant to some, but they didn’t complete it.
Second, even while on the ship, only about 50% of the available features actually worked. They either came back with no info (my calendar was empty the whole trip), or it was wrong beginning and ending destinies the same… and it wasn’t). The in room TV channel seemed OK, so not sure how they set it up such that the same database didn’t drive both consuming platforms. Seems ill implemented or managed.
Currently on an ocean cruise…
by TrevG1975
Currently on a Jewls of Asia ocean cruise.
The app is not working and not available for the entire trip.
The satellite provided Internet is basically nonexistent. Best download speed I’ve seen is .10 mbps. Upload .05mbps.
Unable to send email send text messages on the boat or off the boat. Unable to open websites at all unable to do any research or planning while on the trip.
The food is OK but not extraordinary. The main restaurant and café is mediocre.
You’ll find a much better breakfast at a Denny’s.
Things I’m seeing here are greasy sloppy potatoes, overcooked bacon weird selections, unless he likes seafood custard for breakfast and things like that.
Zero Internet zero app zero text messaging is a major negative when you pay for an extremely expensive cruise that promises all of those things.
Entertainment is basically nonexistent at all unless you consider a couple people playing string instruments, the exact same way all over the boat six times a day entertainment.
Good stuff to put your feet up and fall asleep too.
Quiet, classical repetitive
Have a Problem with Viking Voyager? Report Issue
Why should I report an Issue with Viking Voyager?
- Pulling issues faced by users like you is a good way to draw attention of Viking Voyager to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Viking Voyager customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Viking Voyager.
