🏷️ About: LaView Connect is a mobile phone surveillance application to monitor your home and business surveillance cameras systems from remote locations. LaView Connect supports compatible LaView security and surveillance products, including DVR, NVR, as well as network cameras and video doorbell that support efficient H.
It seems developers of LaViewConnect never used it, since workflow for common use is complicated. There are many bugs and annoyances. Seriously, LaViewConnect is waaay behind on usability comparing with ring and even skybell. For example, short list of things after few days of use.
- Getting motion alert and then trying to see it takes a lot of taps. First tap on ios alert , unlock screen then another notification screen tap then app opens and have to keep tapping go to the messages an tap again then in the event view tap again to play it back!!!
- Press of the doorbell event is not in the alerts/messages?
- 180 degree is nice but alert zone rectangles are way too rough on ios. Competitors are using polygons to actually draw a zone!
- Need more fine-grain alert zone setup on ios? Need windows for that with ie and activex. Hello, this is 2018 out there with html 5.
- going in playback of the motion alert, rotate phone horizontal to see it and then dead end! Can not go back nor close it. It stays horizontal with no control to go back or close. Have to close whole app and start it again. This player is different from the timeline player one in the same app which has more controls and works properly.
- Why app is offering 2,4,8 etc views when it is aware of how many cameras or devices connected??? This is useless. I understand it was coming from fully fledged multi-camera setup but where is the basic usability checks to make sure all things are intuitive?
This company is horrible, they will not answer calls, email or anything. They will not update any cameras they don’t even offer any of the cameras that I need for system. Most of the cameras are junk and their app can’t even be supported anymore by Apple or iPhone. so now this whole camera system is useless and going to be contacting the Better Business Bureau making a complaint and going other avenues. If anybody reads this, do not make the mistake of using this company, be forewarned.
UPDATE: for everyone with crashing app due to the iOS 17.1.1 update - Download and use LTS CONNECT. Use your same log in and it works great! This info is below in another iOS 17 crash review.
LaViewConnect opens and logs in, but clicking on anything within LaViewConnect immediately shuts LaViewConnect down. Shutting down LaViewConnect or restarting the phone does not resolve the issue. Developers if you are out there please fix this!!
Do not buy anything from this company. They have the worse customer service. I bought a NVR camera system and was monitoring the cameras via LaView Connect app. Recently apple updated its iOS operating system to 17.0.3. Now LaViewConnect is not compatible with the new update and LaViewConnect crashes when you try to open it. I tried to get LaView technical support for help via email because they don’t answer the phones. They suggested I try 3 different apps, one which has been discontinued over a year ago and the other two are not compatible either. I contacted them via email and let them know their suggestions didn’t work but now they’re not responding back. Does this mean I have to buy a new camera system? I don’t have an answer!!!
LaViewConnect is completely useless on iOS 17 as it crashes when trying to view a camera. This is unacceptable from both LaView and Apple. LaView has had 3 months to make sure their app worked on iOS 17 and did nothing. Apple, as LaViewConnect gatekeeper, should require all apps work on their newest os or be removed from LaViewConnect Store. What’s the point of Apple’s App Store monopoly if they let developers keep apps that haven’t been updated in 4 years? I blame both LaView and Apple. This needs fixed today!
I have been running a LaView home security system with 16 cameras and a LaView NVR for 7 years. I have upgraded the cameras from time to time. The last IOS update to 17.0.3 is incompatible with the LaView Connect APP. LaView has always had awful customer service - you can never get them to answer the phone on either the sales or technical side. Now, they appear to be making no effort to update their app to maintain compatibility with the OS updates from Apple. I will swap out my NVR for one that is made by a company willing to update their products and has better customer service.
Worked fine for months. Now it auto crashes every time a camera is selected. Deleted app, reset app, deleted account, reloaded app. Still doesn’t work. I don’t think anyone is there behind LaViewConnect anymore.
Last version remembered which cameras have been selected and it was easy to select a camera and then swipe between them. This new version doesn’t remember anything so all cams have to be selected every time you open LaViewConnect . Please fix it back to the way it was.
Current version has a bug where the alerts displayed on the apps icon bears no relation to the number of “messages” once you go into LaViewConnect . Also, it would be extraordinarily handy to be able to have a custom alert sound for motion detection events and a “mute” option for a certain time if you are doing work around the doorbell or the kids are out playing in the area.
My phone updated to the new iOS 17 and LaViewConnect kept crashing! I reached out to customer support and the next day they notified me they were working on it. They also told me to download LTS Connect and log in and it’s working perfectly!!
Overall is OK, but the 1-way audio doesn’t work. 2-way audio works fine, but the button that is supposed to do 1-way audio does nothing... please fix
I can say after using their apps for a number of years that this is an improvement in some ways, like I can finally rename my devices so they show as something other than a serial number, and there is now a way to see previews of devices when you click on them. Tech support has improved, amazingly. I was quite surprised when the person I spoke with was both knowledgeable and helpful. Can’t necessarily complain, to be honest, but I appear to be in the minority. Perhaps others are using the NVRs for things/features that I don’t need.
Like LaViewConnect . Have notifications working which is great. Badge count does not reset to zero though (bug) and needs to be fixed. Overall does a good job.
Ability to enter playback in widescreen mode would be nice. It keeps rotating back to verticle so have to juggle my phone to force it back to wide screen.
I love the review cameras, however I need some help on how to review my cameras. I’m not sure what the problem is I can’t go back and make any reviews of what was previous. Would love to have someone help me with that.
Z730
I have 2 stores one store is works without any problems the other goes offline every few months. I have trying to get help from support. Lately I have had no response from them. The call center is closed and whoever handles the emails never responds.
After a few months they have updated LaViewConnect and now it works again!! Thank you for not abandoning your customers and allowing them to continue to access their hardware.
Old review**App crashes and you cannot view cameras. Have reinstalled but still not working
Seems some of the bugs are taken out. One thing they would be nice is if the PTZ control would act like the NVR controls. Used to be able to do all directions in PTZ now it’s only up, down, left, right and not off angle movements such as in between left and down at the same time. Old app did that just fine. Also can’t program PTZ patterns like used to.
As an iphone user, when I updated the ios some time ago to 17 LaViewConnect unfortunately stopped working. All it does is crash every time I try to get on LaViewConnect . So glad that the developer finally updated LaViewConnect and now works as intended! The UI changed a bit from before but overall I think it’s a lot better than the older version.
When my IP cameras, NVR could not be viewed remotely, I was advised by LaView to switch to the LaView Connect app. Everything worked again, it was an easy fix and works great.
Huge improvements over the last version. Fixes include much more reliable motion notification on the doorbell
Improved camera management
My wife and I now can both sign in using the same account and get motion notifications and doorbell alerts
Overall great update!
LaView Connect appears generally safe, but use with caution.
JustUseApp Safety Score for LaView Connect is 33.3/100.
This assessment is based on our NLP analysis of 621 user reviews.
Combined with the app store average rating of 3.9/5.
LaView Connect appears legitimate, though exercise caution.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for LaView Connect is 43.6/100 .
This conclusion is based on analysis of 621 user reviews.
LaView Connect collected the following data from you:
LaView Connect supports compatible LaView security and surveillance products, including DVR, NVR, as well as network cameras and video doorbell that support efficient H.264 video codec.
LaView Connect is a mobile phone surveillance application to monitor your home and business surveillance cameras systems from remote locations.
