Contact LaView Connect Support

by Bit Magic

It seems developers of this app never used it, since workflow for common use is complicated. There are many bugs and annoyances. Seriously, this app is waaay behind on usability comparing with ring and even skybell. For example, short list of things after few days of use.
- Getting motion alert and then trying to see it takes a lot of taps. First tap on ios alert , unlock screen then another notification screen tap then app opens and have to keep tapping go to the messages an tap again then in the event view tap again to play it back!!!
- Press of the doorbell event is not in the alerts/messages?
- 180 degree is nice but alert zone rectangles are way too rough on ios. Competitors are using polygons to actually draw a zone!
- Need more fine-grain alert zone setup on ios? Need windows for that with ie and activex. Hello, this is 2018 out there with html 5.
- going in playback of the motion alert, rotate phone horizontal to see it and then dead end! Can not go back nor close it. It stays horizontal with no control to go back or close. Have to close whole app and start it again. This player is different from the timeline player one in the same app which has more controls and works properly.
- Why app is offering 2,4,8 etc views when it is aware of how many cameras or devices connected??? This is useless. I understand it was coming from fully fledged multi-camera setup but where is the basic usability checks to make sure all things are intuitive?

by UnhappyFlcustomer

Do not buy anything from this company. They have the worse customer service. I bought a NVR camera system and was monitoring the cameras via LaView Connect app. Recently apple updated its iOS operating system to 17.0.3. Now the app is not compatible with the new update and the app crashes when you try to open it. I tried to get LaView technical support for help via email because they don’t answer the phones. They suggested I try 3 different apps, one which has been discontinued over a year ago and the other two are not compatible either. I contacted them via email and let them know their suggestions didn’t work but now they’re not responding back. Does this mean I have to buy a new camera system? I don’t have an answer!!!

by Nctrailerpark

I have been running a LaView home security system with 16 cameras and a LaView NVR for 7 years. I have upgraded the cameras from time to time. The last IOS update to 17.0.3 is incompatible with the LaView Connect APP. LaView has always had awful customer service - you can never get them to answer the phone on either the sales or technical side. Now, they appear to be making no effort to update their app to maintain compatibility with the OS updates from Apple. I will swap out my NVR for one that is made by a company willing to update their products and has better customer service.