Contact nura Support

by Hm Guy Jgkh

I’m a first time customer, and I have never left a review before in my life but dang I have to. I’ve heard a lot of good things about these earbuds and wanted to try them out too. So straight out of the box the NuraTrue Pro’s will not connect to the app. I’ve followed every suggestion, even trying different phones to no avail. The worst part is that these earbuds rely so heavily on the app. Meaning unless you set it up initially through the app, no music or other media can be played through the earbuds. This renders my over $300 purchase UNUSABLE. AND because this is a small kickstarter company, live support chat isn’t readily available. They say it exists but the option is not there. So the best way to reach them is through email. But they are so flooded with inquiries, that it will take a week or more to hear from them. Meanwhile your stuck with an over $300 paper weight for all that time. To the Nura company, if you see this, please at least make the earbuds usable without the app out of the box, and then for the “best personalized experience” the app can then be used. Every other company does it this way. That way we can still use them in case the app has issues and it will hold us over until the issues have been resolved. Because you guys are small, you need to be more efficient.

by APEth

So it may seem harsh to review an app or even a headphone based on its customer service - but that’s what happens when it gets that bad. The sound delivered was good. Not super and certainly not loud but good. I could enjoy it. But the tech associated with that sound is in need of serious help. Then the companies commitment to back up that product and customers experience should also be on par with the sound they have developed. It isn’t. My nuraloops were faulty - poor design (wire that fits around the back of the head constantly picks up noise. - the sensitivity of the ear piece (when it worked) was insane responsive (not in a good way) and experience (poor noise cancelling and amplified exterior sound - not good) - the app would forget profiles and the customer service behind it all was shockingly slow. It has taken months for a refund. With the state of the world being what it is I understand ... but this is going above and beyond to ignore customers. I can only assume they are inundated with issues. Just be cautious - it’s not all about the actual sound.

by Kyle6000

I use these headphones in my studio to track drums. I loved the passive isolation. With this update I hear a loud popping with or without ANC turned on. I’m currently tapping a fork against a jar and it is horrible. I wish there was a setting in the app to turn off the internal microphone. Simply turning off ANC isn’t sufficient, the popping from loud external transients is still happening. If you update this I will give you 5 stars. Thanks Dragan and team. I met you at NAMM 2018 and you changed my life. These cans do all that they say and more. I convinced some sound engineers to get them. They record and mix live bands. This G2 update renders the headphones useless for this application.