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I had to call 5 times to finally get the power in my new apartment. It was my first time ever using this service and the lack of communication with all the different employees was tremendous. At first I had to pay the deposit which every other person that I now told me they never had to pay that before and even the internet says that there are some ways to avoid paying it, they didn’t want to help me with that. They never send me the email address were I was supposed to send my ID. Then I called back and they told me we will reply back saying that they recieved it and it will take from few minutes to 4 hours to get the power. Never recieved no email; waited 4 hours and no power, called again saying that I had food on the fridge and I needed the power right now!! But the guy told me again that it will be from few min to 4 hours… after 4 hours from previous call. The guy even told me that I wasn’t listening. And finally got the power, but now I see a new charge of 9 dollars on the account that wasn’t there before. It’s just awful that after paying over 100$ I had to go through all this to get the light. Shame on you FPL!!!

This company passing on the expense of building out its own infrastructure through added expense to consumers. The 4 scheduled rate hikes will result in major push back from consumers yet FPL knowing and working towards full monopolization of the Florida energy sector. There are so many data points signaling that FPL will not operate in the best interest of their customers and consumers are left with no other option for providers. The additional charges on everyone’s bill are seldom analyzed by consumers and FPL will and has inflated those to give incrementally to pad their coffers. Monopolies NEVER work to establish competitive and innovative markets, they destroy them. Floridians will rise up and the lobbyist for FPL will continue to push their fraudulent agenda with current administration will soon be getting an ear full and major push back. FPL also trying to take advantage of individuals who have invested in solar grid tie systems when in fact FPL tremendously benefits from the additional energy production their customers have paid for out of their pockets. The list of problems associated with the direction of FPL agendas is concerning and costly to consumers.

I have been charged for surge protection and found out a week ago that I did not have the surge protection. I moved to Florida and had no idea that there was a device FPL put on your meter when you purchased the surge protection. A FPL salesman came to my door asking if I would like to purchase it. I explained that I already had it and he said, no mam, you do not. I showed him my bill to prove I was being charged and he advised to call FPL and let them know of this. I called FPL and spoke with the surge protection department and asked for a manager and was advised they could not do that. The woman I spoke with said she would send an email to a supervisor to call me back and no one has attempted to call me. They did send a technician to my home to hurry up and install the device. I have paid for the surge protection for 3 1/2 years and would like to be reimbursed the money I paid for something I did not have. FPL is wanting their monthly payment when money is due to me. I’m just a senior citizen who feels taken advantage of.