FPL Reviews

I had to call 5 times to finally get the power in my new apartment. It was my first time ever using this service and the lack of communication with all the different employees was tremendous. At first I had to pay the deposit which every other person that I now told me they never had to pay that before and even the internet says that there are some ways to avoid paying it, they didn’t want to help me with that.
They never send me the email address were I was supposed to send my ID. Then I called back and they told me we will reply back saying that they recieved it and it will take from few minutes to 4 hours to get the power.
Never recieved no email; waited 4 hours and no power, called again saying that I had food on the fridge and I needed the power right now!! But the guy told me again that it will be from few min to 4 hours… after 4 hours from previous call. The guy even told me that I wasn’t listening. And finally got the power, but now I see a new charge of 9 dollars on the account that wasn’t there before. It’s just awful that after paying over 100$ I had to go through all this to get the light. Shame on you this app!!!

While sometimes difficult to find what you want, the FP&L AP is an excellent resource for today’s electric consumer. Track your monthly, daily hourly use. See the effect of your conservation choices. Learn how to conserve and save big money for a little effort. Learn how to go solar and decrease or eliminate your power bill. Learn about smart meters and net meters.
While far from perfect, the AP allows you to take snapshots of use and compare your historical use. I wish you had more control over time periods, durations and other report parameters.
But, who can complain, its free. Pay your bill online, see your projected use for the current month, and a whole slew of knowledge base for the consumer to use. Unfortunately, I just found this AP a few months ago. I could have been a wiser consumer and saved myself some money too!
Just use it. It will become one of your favorite web pages to visit. But be warned, you may start turning off lights in unused rooms and performing other money saving tasks. Just don’t go OCD!

This company passing on the expense of building out its own infrastructure through added expense to consumers. The 4 scheduled rate hikes will result in major push back from consumers yet this app knowing and working towards full monopolization of the Florida energy sector. There are so many data points signaling that this app will not operate in the best interest of their customers and consumers are left with no other option for providers. The additional charges on everyone’s bill are seldom analyzed by consumers and this app will and has inflated those to give incrementally to pad their coffers. Monopolies NEVER work to establish competitive and innovative markets, they destroy them. Floridians will rise up and the lobbyist for this app will continue to push their fraudulent agenda with current administration will soon be getting an ear full and major push back. this app also trying to take advantage of individuals who have invested in solar grid tie systems when in fact this app tremendously benefits from the additional energy production their customers have paid for out of their pockets. The list of problems associated with the direction of this app agendas is concerning and costly to consumers.

We have moved down to Florida from Ct and now have FLP for power. What an amazing entity. They don’t rob you for one thing and that is probably the most amazing feature to getting this service as opposed to having the one we had in Ct! I actually dont mind paying my bill down here. We also feel comforted with the fact that we do not feel threatened to just put on another light to see better for fear if getting screwed on our bill to do so!!
Awesome app to view and pay my bill or reference aspects on it as well! Thank you FLP!!

FPL gets three stars for its lack of timeliness. I’d write a review, but I fell asleeeeeeerep waiting for FPL to accept my payment…. Unlike others in Northwest Florida, I don’t see that Florida Flash and Flicker (a subsidiary of NextEra Energy) is any more expensive than Gulf Power (another subsidiary of NextEra Energy). However, It is weird that I received a text that said my bill was ready, so I logged into FPL , which said I didn’t owe anything. I called a couple of numbers and was actually able to speak with a Florida Flash and Flicker humanoid. She said to check back in a couple of hours and may be there—FPL would receive the bill ny then. Of course, I forgot, which is why the text msg reminder should NOT come before you can pay it (in FPL ). But here it is, five days later, I remembered, and FPL had an mount due And I paid. Sooooo….. going back to sleeeeeep noooooowwwww…ZZZZZZZzzzzzzz

I have been charged for surge protection and found out a week ago that I did not have the surge protection. I moved to Florida and had no idea that there was a device this app put on your meter when you purchased the surge protection. A this app salesman came to my door asking if I would like to purchase it. I explained that I already had it and he said, no mam, you do not. I showed him my bill to prove I was being charged and he advised to call this app and let them know of this. I called this app and spoke with the surge protection department and asked for a manager and was advised they could not do that. The woman I spoke with said she would send an email to a supervisor to call me back and no one has attempted to call me. They did send a technician to my home to hurry up and install the device. I have paid for the surge protection for 3 1/2 years and would like to be reimbursed the money I paid for something I did not have. this app is wanting their monthly payment when money is due to me. I’m just a senior citizen who feels taken advantage of.

I recently downloaded FPL , middle of the night all the power went out. I was able to report the outage, AND …. It not only told me the estimated time power would be restored, AND
how many people were affected by same power failure, AND a generalized idea of what the problem was caused by. It was so reassuring at 4am to know exact cause and time frame. ( In my mind burglars had cut the lines and a home invasion was next!!! Yes I’m neurotic)..This will be so useful during a hurricane. Thanks this app p.s. the estimated time power was to be restored was one hour, power was restored 39 minutes later, YES!

I have always lived in “all inclusive” apartments before, so when I moved in June it was the first time I ever paid for my own utilities.
I was very happy with how easy it was to get my power set up and going, and now I can check and monitor my account at any time! Love that!
I REALLY love the “usage” tab where I can see how much power I’m using, the average price per day I’m using for that bill cycle, and the projected bill for the month!
Thanks for making all these things so easy for us!

It’s sad to see the this app is taken advantage of THEIR customers. They try to explain away the increases in price to have it doubled and sometimes tripled has nothing to do with weather. It’s even more sad that the county has allowed this to take place that the organization that is supposed to be monitoring organizations to prevent fraud seems to be turning the other way. It’s very sad that this company has made excuses with Covid weather and anything else they could grasp on to to excuse their steep prices that are causing people to not use heat and air at all which will eventually cause health problems as well as deterioration of the home etc. I feel very sorry for them that they can’t see how they are hurting the community or maybe they do and just don’t care it’s business as usual. 😢

I’d normally rate higher but with virus. Bank been closed. I’m disabled and use debit card for SS. I guess you don’t like that. I had cash, sent person to bank, which was closed. If you would take a SS debut car I could easily set up regular payments. So now bank wants $36 you want $30 and $5. All because of virus. Not friendly way to take patrons of 50 years. Disappointing, you don’t care because it’s monopoly. To be fare you should refund that money. Pnc bank closed I can’t go out. I had my payment to you on time. Always same date. This extra money comes from medicine, thanks for your kindness of disabled. NOT!

Moving is very stressful on anyone. So much to remember and take into consideration, but FP&L really made my transition so easy when it came to having my electric changed over. Here I thought I’d have to make a special trip down to their office to make all the arrangements, I was really dreading that on top of all my other piles of things to do list. I called them up and with that one simple call, they took care of everything and changed the power over into my name that same day.
Thanks, FP&L for making my life much easier.

Within 1 hour of reporting a service outage a truck was at my residence repairing the blown fuse. The courteous technician explained what he had to do and gave an estimated repair time. Then he asked me if everyone was okay because it was warm outside and he knew that it may be getting uncomfortable. A technician that cares not only about his job but his customers too. Great job this app. During the recent hurricane we were without power for 5 days. We appreciate all you did then and what you do now. 5 stars and 2 thumbs up.

Having the chart of the energy usage available on the statement is great ! It’s easy to follow and helps me see how much energy I’ve used so far on this statement compared to what I’ve used in the past months. I love it, it teaches me to pay closer attention to managing my energy usage. I’m glad it’s available, I don’t have to call customer service for answers. Truly it’s an outstanding way for customers to save money.

Really enjoy the this app app and hope this app will keep and possibly expand its features. The puzzling aspect about FPL is that I use it daily and, about every third or fourth time I use it FPL , it opens but the display is totally blurred and unreadable. It remains blurred with repeated close and opens until I reboot my iPad or iPhone. I do not know if other users of the this app app have similar experiences with FPL .

New features: It would be great if this app could expand FPL to include optional notifications sent to users for things such as daily power usage exceeding some user designated thresholds.

FPL is very well designed. The information is concise, easy to find, easy to visualize.

Very obvious when you do things that increase or decrease your power bill, as you can track daily usage, and very easy to tell when there isn’t much you can do about it, as the usage tracks with outside temp. It’s clear that our A/C is the biggest draw. Great tool for customers.

this app far exceeds my expectations as far as making things easy. Moving was a breeze the power was on when they said it would be. Power outages this app is on top of things they restore power quickly and efficiently I just can’t say enough about this app and how fantastic the people at this app are there are the best and I’ve had several power companies for service my hat is off to the people who work to keep our power on 24/7 thanks to all.

NO STORM NEEDED AT THIS ADDRESS! You simply wake up in the middle of the night and you have no power until the next day at noon or later with no explanations! First they say it’s underground! Then they say it’s a transformer… That might need to be replaced!
We pay for a full-time service! Not an intermediate service! And just because we don’t get charged when we don’t have electricity is no excuse! We should get a credit for the inconvenience when we do not get our proper service! Unless, of course, there are storms or other uncontrollable issues! This has been an issue for YEARS AND NOTHING HAS BEEN DONE ABOUT IT SO IT SIMPLY CONTINUES TO GET WORSE!!!! Get it TOGETHER this app!!!

Simple yet functional app. I like that you can login with “face recognition” for quick access. As soon as I’m logged in, I am able to view my current bill details; I don’t have to go clicking around FPL trying to see what I currently owe. I can easily select “view bill” or “pay bill.” I am literally in FPL less 60 seconds and my bill is paid!

This is a very well designed, straight forward and easy to use app. I would give FPL 5-star PLUS if it supported landscape orientation on my iPad, like the expanded graph section. Especially like the real-time energy usage during a billing month. No bill surprise at end of billing period. Saves me a lot of phone calling and time. It’d be interesting if a customer could compare one year to the next, sort of set a goal to try reducing energy consumption ... imagine this capability on a day-to-day or month-to-month basis.

Very accurate. You can view estimated bill throughout the month, lets me know what I can do to bring my bill down if it’s too high, gives you the option of paying monthly bill on FPL which I like very much so I dnt over draft. Most places would just take monthly payments out of my account without asking first. this app app actually waits for u to give consent to make payment from card. Send email to confirm payments.

While sometimes difficult to find what you want, the FP&L AP is an excellent resource for today’s electric consumer. Track your monthly, daily hourly use. See the effect of your conservation choices. Learn how to conserve and save big money for a little effort. Learn how to go solar and decrease or eliminate your power bill. Learn about smart meters and net meters.
While far from perfect, the AP allows you to take snapshots of use and compare your historical use. I wish you had more control over time periods, durations and other report parameters.
But, who can complain, its free. Pay your bill online, see your projected use for the current month, and a whole slew of knowledge base for the consumer to use. Unfortunately, I just found this AP a few months ago. I could have been a wiser consumer and saved myself some money too!
Just use it. It will become one of your favorite web pages to visit. But be warned, you may start turning off lights in unused rooms and performing other money saving tasks. Just don’t go OCD!

FPL needs a lot of work, a lot. I keep track daily on what I spend for fun and to check myself. I usually spend about $1.00 without using central air and then about $2.00 if I do. I keep my temp at 82 degrees as is old home and would be a waste of money otherwise. Some days they don’t update and then today I checked it jumped $7.00. Thought no way so called and was basically told it must be something I did. Nothing changed from any other day. So either FPL is wrong or they want to makeup giving us money off in May.
So while FPL is good for reporting outages it is not good for really anything else.

We spent our first summer in a new house last year and we got hit with an extremely large bill that was so unexpected that it through us all off. After that I downloaded FPL and I check it daily. I know when to budget and how much every month and in the summer I can see the projected bill and make adjustments so I’m not paying HUNDREDS of dollars a month. I’m hooked on FPL and I definitely recommend it!

FPL has many cool feature, providing useful account information including a daily use and bill forecast feature.

Of course payment, account management, and payment options are available, with interesting information on a host other items as well.

One click bill pay right on home screen, couldnt be easier. Home-Run utility app.

It is a travesty that with 25 to 30 miles per hour wind around 70 houses then 60 houses and then 2 houses including mine be without power Since 11:00 SM on Thursday January 25, 2018 till 10:18AM on Friday January 26, 2018.
I know that home owners are expected to Trim the trees on each property but since Hurricane Irma in September last year when we were for the same reason without power for 2 weeks it is hard to believe that the blame is on homeowners instead of this app.
Nothing has been done in replacing “old lines” and faulty transformers.
this app should do a review and survey of all of the Edgewood neighborhood in Fort Lauderdale and fix everything that needs to be fixed once and for all. Thank you

While trying to figure out my energy cost. I find out that APL app has tools to help including a graph that sow your energy use monthly or daily. I figured that while away from home with the Airconditioning off My energy cost is $1.28 per day. That is $40 a month for everything that still connected that I don’t use. Now I know and will try to disconnect unnecessary devices.

I am in desperate need to change my email and update it, it will not let me.
I changed it the other day through FPL , then it tells me that the one I changed it too and trying to use is wrong. Along with my new password that was even saved into the phone. Very annoying to say the least. You cannot pay over the phone easily either.
This has been so time consuming. Have been working to fix this for days.
Wanted to change the payment information and it won’t let me!

FPL is great...very easy to use and user friendly...provides all the current information including past history and projected billing..it is very transparent as to what I am being charged...and WOW I can report outages too now.
this app is doing great for its customer and this is a proof of great customer satisfaction. I am glad my service decided is by this app and not other competitors.
Thank you this app for keeping my lights on and for this awesome app!!!!!!