Contact Optimum Support Support

by Mortlcoyl

When do you think about it, what is the main reason for having an app like this? To check when the tech is coming? Most services use text or email. To visit an optimum store? Before downloading, who even knew there was one? The reason you get this app is to pay your bill. Just like you don’t download the Verizon app to buy a new phone, who does that? You get apps like this to open, pay your bill, quick and easy, and rock on (like Verizon). In doing this, the Optimum app consistently fails. I have had it on my phone for a while now, hoping someone will fix it, but no. First off, it can't support Face ID so you’re always signing back in. Then when I go to the billing section it always shows the balance at 0 and says ‘service unavailable at this time’. It’s never changed. If you even try to make a payment it won’t go through. In the beginning I was late with a payment til I caught on. So yeah, frustrating and not worth it. Pass.

by WasLookoutforChris

I’ve tried using this app on and off over the 4 years it has existed and it has never worked. 4 years, never worked. And these people are supposedly running an internet company, think about that. All I want to do is review my bill. They could literally just make this a pdf viewer that uses your login to fetch the pdf bill. Their mobile website is also garbage. For years you’d login and a huge blue rectangle blocks your view of 85% of the page. None of the menus work. This should be embarrassing. FIOS is coming to my street next year and I will be totally gone. And if that doesn’t happen I’m signing up for StarLink. You literally need an ancient desktop computer to get your bill from this lame companies loser website. They should just nationalize the cable ISPs. You guys are nothing but a set of pipes and you prove time and again you shouldn’t be run for profit or competition.

by X_kimchi_x

I cannot verbalize how much I hate this company. Why can’t anything be done right?? I shouldn’t be disappointed because I’ve never had a good experience with them, but I saw an easier way to pay my bill by using the app so I got it. I have had this app for mOnths and have not yet been able to use it because there is always an error with the bill pay method. 🤔 They’ve messed up my bill on the website by having the whole site down for days and that’s why I thought the app would help... no, that doesn’t work either. My internet is slow and goes in and out at any given moment, bill keeps going up every year even though NOTHING has changed, app doesn’t EVER work, customer service is a joke... I hate optimum and can’t wait to switch to something entirely different. How can you have a company running that has so many issues?? Fix this!!! 😡😡😤