FNP Reviews

My recent experience with this app has been nothing short of terrible. I placed an order and, due to an urgent change in my plans, needed to cancel it almost immediately. To my dismay, this app refused to issue a refund despite my prompt request and adherence to their cancellation policy.

Their customer service team was woefully unhelpful. Every attempt I made to resolve the issue was met with vague responses and a distinct lack of empathy. It seemed that no matter how clear and polite my communication was, they were determined not to assist. They offered no reasonable explanation for why a refund was not possible, nor did they demonstrate any willingness to rectify the situation.

This lack of transparency and customer care is deeply frustrating. It’s evident that this app is more interested in holding onto customer funds than providing a satisfactory service. Their disregard for proper customer support and fair business practices is alarming. Based on this experience, I would strongly advise potential customers to think twice before using this app, as they clearly do not prioritize customer satisfaction or adhere to basic standards of fairness and professionalism.

I have been regular on FNP to order gift and cake, past two delivery they have deliver the cake of such bad condition and taste that it was not at all presentable and consumable. No one had the cake.
On top of that, you have worst customer care service, who does not even have access to basic troubleshooting for the customer. I have to call several time to file the complaint, initially the call was not getting connected, when it does they told me some one will get back. I had to call 5 times, only to get the comment that they can’t do anything as the complain was file late as per the policy they can’t do anything. They are also calculating the time as per their conveniences, they are saying 48 hrs from the earliest time registered for the cake delivery and not the exact time when the cake was delivered.
F n P, you have large customer base, if you do not address the customer grievance in professional way, you are going to loose customer and certainly you are loosing one now.
With all this experience, i am also not sure if this review will show up here. I hope for best !!!!

Very bad web portal and app. Extremely difficult to to place order. When there is something in the cart, you proceed to pay, it shows the cart is empty. You have to start all over again. In my order, proceed to pay does not work most of the time. When you see your order details, there is no way to go back to proceed with the order. Very disappointing. I have placed many orders before without any problems. Unfortunately, if this continues, I may not use your portal in the future.

The link keeps on breaking. It does not save the information you entered. I had to add the message n number of times and was unable to update the existing cart. It just kept on adding additional orders of the same item. When I deleted one of the orders, the message on the remaining one also got deleted. It took me few hours to place an order. It would ask for a phone number, but the moment I started typing, the page closes and takes me back to the home page, it was extremely frustrating. I wish I hadn’t downloaded FNP .

I ordered 2 baskets but at 2 different address in same city. Locations only 5-10 mins apart. The cost per bouquet is 1,600 rs. One basket decoration was according to the picture. The another was the worst!!! Nothing similar according to the picture. It was white roses instead of pink roses, very less orchids, no basket provided. When I talked to support team and told them that I had 2 exact same orders but they are totally different, they just sending me sorry messages but refuse for any refund and offer me gift certificate 249 rs. The basket didn’t even look like more than 200 rs. It ruin the day for me. It was the worst decoration ever I order and may be in future I won’t be ordering from this website!!

Worst customer Service! Talks like a chatbot.

It would be helpful to receive real-time updates on delivery timing. Simply copying and pasting scripted responses doesn’t address the concern. While the delivery window is technically between 7 AM and 9 PM, it’s clear the delivery will likely be closer to 9 PM, not any earlier. My order was processed at 11 AM, and it’s now 4 PM with no updates provided. Additionally, the inability to cancel the order leaves customers with no flexibility. It feels like the policy prioritizes the company’s convenience over customer experience, which is disappointing.

If its a special occasion that you don’t want to ruin, then trust me don’t go ahead planning with app

Been a regular user of this app earlier but of late service has become worst. My order was first delayed(not delivered on original date though while ordering it was promised). Then they accepted to re deliver next day and also informed that they dint have the flowers we requested and wanted to replace it with a cheaper item. We still agreed and they changed status to out of delivery. No one came to deliver, we even checked with security and then they simply claimed that delivery was attempted and cancelled the order. No response from the phone number they shared. Requested for a refund a month back and still waiting for it. Hard earned money wasted.

Honestly, I wanted to surprise my wife on her birthday and I ordered from these thieves. I will tell you why I say this. First of all, the driver ruined the surprise by calling my wife to ask about the address and tell her that flowers have been sent to her, although I already have wrote the address in the description. The order came missing some items and of low quality which ruined actually the essence of the surprise. As for the customer service, only one phone number and one guy is answering, he is unprofessional with dealing with customers and not following up properly. Finally, when I asked for a refund for my order, they refused and replied that they will send only the missing items later... seriously ?! Remind me again of the service that you provide.
Not recommended and really showed a lot of unprofessionalism.

I would not recommend them at all. Once you pay you have NO WAY to hold them accountable to deliver what you paid for. They deliver whatever flowers they have in stock, not the flowers that you paid for.

I ordered flower bouquet from their LUXE category which is supposed to be premium and is also priced accordingly. It was a special occasion and I did not want to compromise on quality. I ordered a INR 5000 bouquet

PROBLEMS:
1. Flowers in bouquet received were not what was mentioned in product description (one type of roses completely missing; premium “Green Eucalyptus Leaf Stem Fillers” which are supposed to be really good and expensive were completely missing)
2. Much less Number of roses and lilies in comparison to what was mentioned in product description
3. QUALITY - at least 2 days old roses and lilies in poor condition
4. No way to reach customer service other than automated chat, which obviously does nothing to solve your problem
5. WORSE OF ALL - this app on their website automatically added a 5 star rating against my order and also a fake picture of the actual flowers delivered to me, but in reality I NEVER gave them 5 stars, absolutely shocking and manipulative way of operations by this app

I ordered flowers for my Mother on Mother’s Day. First this app delivers the flowers a day late; next they don’t deliver the flowers per the description on their site. Next they don’t pick up calls at their customer service number despite holding the line for 15-20 min. I write in complaints and raise tickets on their app every day and other than being told that they can’t reach my number ; there is no resolution. On the fifth day after placing the order; when I finally get a customer service rep; I am told my issue will be “looked into “! So I wait - toddy I find out that they will not do anything because their policy requires me to send a picture of the flowers in order to process a complaint - within 48 hours - which conveniently I was told after 48 hours ! Wow- is their system rigged in their favour?!! At any rate, warming to potential customers on how you can waste your time, and money with this app and end up ruining special moments for people you love.

I had a highly disappointing experience with the this app app. I ordered an eternal rose gift that was supposed to open vertically with a transparent view, with assured same-day delivery. Not only was the delivery delayed beyond the promised time, but the product was entirely different—a horizontally opening box, which I deliberately avoided when selecting. Worse, the rose inside was almost dry, far from the premium quality advertised.
Despite lodging a complaint immediately without touching the box, I had to send 5-6 reminders over days to get a response. Finally, I received an email claiming the product was “correctly delivered” and my ticket was abruptly closed, with no resolution or accountability. FNP ’s chatbot is utterly useless, failing to address concerns or provide meaningful support. This is unacceptable customer service and a complete letdown in product quality. I strongly advise others to think twice before using FNP. Extremely disappointed!

Good quality products, so love the gifts & their delivery times too and options are amazing. I want more options for Rakhi with and without the gifts with all price ranges. Although your checkout timing and system has improved, the checkout time is still slower than other websites. Also, there is no advance warning pop-up message that it will take a moment to process the payment and to stay in the same page for sometime.

Incorrect dates & times shown (ex. Showing Friday Jan 1 when Jan 1 is on Saturday), very unclear on if delivery dates and times are local to delivery location or customer’s location when scheduling/giving earliest availability. Many fonts are difficult to read due to smaller sizes, screens/pages are poorly laid out and data does not follow conventional formatting.

I am so thankful that I found this website to send gifts to loved ones on special occasions! They have a variety of options to choose from, FNP or website are easy to navigate, convenient payment options from overseas and amazing customer service! To add to that the quality of the products received by the recipient have always been great! I highly recommend them!

We have been using this app for over a decade, multiple times a year, to gift relatives on special occasions. They offer reasonable prices, a wide range of gift options, beautiful flowers, gift baskets, cakes, chocolates, and more. Their delivery service is very professional, communication is excellent, and they provide multiple payment options. Importantly, they have been consistently highly rated over many years.

I found this app website via Petals Network in Australia a couple of years ago. I have used it a few times since and found the process of ordering is a breeze, price is reasonable and service, like delivery etc, is impeccable. If you have friends & family in India and want to send them flowers etc on special occasions, FNP is the way to go. You will be glad.

I have been using this app since more than 10 years now even before it was an app. They used to deliver beautiful bouquets for special occasions. Now they take international orders. Their team is soo helpful, they will make sure your order is delivered to your loved ones. I also want to give special shoutout for starting digital gifts during this pandemic situation. 5 star for customer care service & excellent gift choices.

Best service. I have used this app for more than 7 years to send cakes to my family back in India. Although I didn’t had chance to taste their cakes, my family is very happy with their delicious and fresh cake. I love their same day delivery option and offering so many different flavors. Keep the reliable service in the future. Thanks

I live in the states and my friend was in Mumbai, she celebrated her birthday there and I wanted to give her a gift! A friend of hers told me about Ferns & Petals, and that I can use it online and they accept USD! I was so happy! I tried using the website but didn’t have much luck as there were a lot of glitches, when I saw that they had an app that was my last attempt, and I’m so glad I did! FNP was so easy and I completed the order in less than 5 min! They have same day shipping too which was perfect! The arrangements were beautiful and even one had a package with chocolates! So affordable too! Love this service :) I got a message from my friend, loving the gift 👌💕 it was so quick, less than 13hrs! Perfect considering the 10 hr time difference! I will definitely use your services again 💗 thank you for making my friends birthday special!

App shows 2nd oct as delivery date but on website its 3rd oct. I was worried because the gift should not deliver one day in advance. That would be embarrassing. I believe its because of timezone issue. I stay in united states and app is unable to calculate the date. It should rather get the value from server than local calculation.