Contact FNP Support

by Muheb Fazli

My recent experience with FNP has been nothing short of terrible. I placed an order and, due to an urgent change in my plans, needed to cancel it almost immediately. To my dismay, FNP refused to issue a refund despite my prompt request and adherence to their cancellation policy.

Their customer service team was woefully unhelpful. Every attempt I made to resolve the issue was met with vague responses and a distinct lack of empathy. It seemed that no matter how clear and polite my communication was, they were determined not to assist. They offered no reasonable explanation for why a refund was not possible, nor did they demonstrate any willingness to rectify the situation.

This lack of transparency and customer care is deeply frustrating. It’s evident that FNP is more interested in holding onto customer funds than providing a satisfactory service. Their disregard for proper customer support and fair business practices is alarming. Based on this experience, I would strongly advise potential customers to think twice before using FNP, as they clearly do not prioritize customer satisfaction or adhere to basic standards of fairness and professionalism.

by Manish5580

I have been regular on this app to order gift and cake, past two delivery they have deliver the cake of such bad condition and taste that it was not at all presentable and consumable. No one had the cake.
On top of that, you have worst customer care service, who does not even have access to basic troubleshooting for the customer. I have to call several time to file the complaint, initially the call was not getting connected, when it does they told me some one will get back. I had to call 5 times, only to get the comment that they can’t do anything as the complain was file late as per the policy they can’t do anything. They are also calculating the time as per their conveniences, they are saying 48 hrs from the earliest time registered for the cake delivery and not the exact time when the cake was delivered.
F n P, you have large customer base, if you do not address the customer grievance in professional way, you are going to loose customer and certainly you are loosing one now.
With all this experience, i am also not sure if this review will show up here. I hope for best !!!!

by Bsv08

I had a highly disappointing experience with the FNP app. I ordered an eternal rose gift that was supposed to open vertically with a transparent view, with assured same-day delivery. Not only was the delivery delayed beyond the promised time, but the product was entirely different—a horizontally opening box, which I deliberately avoided when selecting. Worse, the rose inside was almost dry, far from the premium quality advertised.
Despite lodging a complaint immediately without touching the box, I had to send 5-6 reminders over days to get a response. Finally, I received an email claiming the product was “correctly delivered” and my ticket was abruptly closed, with no resolution or accountability. The app’s chatbot is utterly useless, failing to address concerns or provide meaningful support. This is unacceptable customer service and a complete letdown in product quality. I strongly advise others to think twice before using this app. Extremely disappointed!