BoxLunch: Pop Culture Gifts Reviews

by Na Cho One Song

this app technology is very poor and they struggle to combine various shopping channels to create a positive online shopping experience for their best clients. Whether shopping thru the BoxLunch , online store, or in a physical store they cannot correctly combine your accounts and credit your shipping and/or reward points. The system doesn’t credit points always correctly, and when you call, sometimes they know how to fix it and other reps have no idea. The system may check you out as a guest even though you are a five star member. You then have to wait an hour after placing and order before you call customer service to fix the shipping cost. When you finally can call you’ll be waiting as they call all their teams and team members to ask “are we supposed to fix this?” Once you get your points you then have to explain you are five Star and t should be 1.25 points and get ready to wait and escalate. You’ll have wait even more when you ask for a supervisor to fix it...so it it worth a stressful experience for every order placed? And then spend an extra 30 minutes per order to save a little money while feeling this is this biggest waste of time, emotion, and drama per order? You decide.

by Me14575

Okay so I found this app out like 2ish years ago maybe more and now they’re one of my favorite stores because they carry sailor moon items (sometimes more sometimes less) and I buy them when I can so I made an account with them and everything. However these past few months I have been having THE HARDEST TIME accessing BoxLunch man. I updated my phone software, BoxLunch itself, and even deleted it then redownloaded it. NONE of it works. I can’t get past a loading screen nothing to even try to log in it’s ridiculous when are you gonna fix this, what’s your game here?

by LGREVIEW13

I love this app and their products but BoxLunch NEEDS TO BE UPDATED!!!!! There isn’t a store near me so my only access to the store is online through the this app app. I’m really tired of looking through items and not being able to click on the image to view it without BoxLunch freezing and never loading, inevitably leading to a crash or me having to close BoxLunch several times. There are also a lot of issues with payment processes. It’d be beneficial for them to create a better interface and make some better/updated changes for mobile viewing!

by Rosco7373

Are you wanting a so watered down version of the site to make it unusable? Well have they exceeded your wildest dreams! Search fails to find items in the same category, sku searches don’t work, and you want a keyword search that doesn’t even bring up that item, look no further. I thought the site navigation could use some work and then I realized I just didn’t realize how bad of a search engine I could have. Wow just wow and no way am I trusting this crap of an app with my credit card info for purchases. Nope natta.

by Dlandrew28

Please update BoxLunch and get rid of the bugs everyone is taking about. I couldn’t checkout because I can’t get BoxLunch the remove old coupon codes I had applied to my cart from a few months back when you were doing a promo. It won’t let me check out unless I remove the old promo codes but also won’t delete them when I tell it to. I tired logging out and back in, no change. Tired deleting BoxLunch and redownloading it and now it says I can’t log into my account at all (but I can log into my account just fine in a web browser) Please give us an update so we can use BoxLunch again!

by Heralatus

Recently called customer service for a damaged item I received only to be told that collectibles are only considered damaged if the item itself is damaged and not the box it comes in. Unfortunately I was also told I’d be paying for shipping to return it which is a joke. The worst part of this was being informed that all items are now being shipped in poly bags which as a collectible collector is unacceptable. Don’t know if I will continue to shop with this company. Customer service was very helpful but these policies are absolutely ridiculous.

by Sonic_official

Any time I’m searching for products I want, I get so frustrated and annoyed at the number of print-on-demand listings. A new listing for the same design in every different color and style. They clog up the search results and there’s no way to filter them out without filtering out other clothing items that AREN’T POD.
Either give the option to filter these out, or do what literally any other retailer does; add the color choices to ONE listing, and maybe even style choices. The idea is that they’re custom-made, right? So let the buyer choose their size, color, and style for that design under one listing rather than making a bunch of different listings for every variation.
I hate using BoxLunch JUST BECAUSE OF THIS. A lot of the things I look for have very few search results, and it’s hard to look for anything new when all I see is POD listings.
Please fix this.

by Jazzy-39

I been trying to go through checkout on BoxLunch but it keeps forgetting my selection. I will click on ship to home and then I would add my payment. When I click finish, BoxLunch said I didn’t select a shipping option. I go back and add a shipping option and when I tried to check out again it then stated I didn’t add a payment. This cycle keeps happening and I end up giving up. Their online website works better so to save you a headache go there.

I will also add when I click on a product’s picture to see a close up the screen turns white. It won’t let me do anything else after this so I have to close BoxLunch to get it working again.

by AllTheCoolNicknamesAreTaken1

I love this app. I hate their app and website. When I first signed up, my password would work only part of the time. I eventually said screw it, I’ll change my password, and hit the ‘forgot password’ button. I never received an email to reset. Despite numerous tries. So I gave up and deleted BoxLunch . Two months later I gave it another try and it’s the same crap. Guess I’ll have to shop in person only, which may mean some lost money for them because there’s things I’ve found online that I haven’t seen in-store.

by Sskirv

this app has been my favorite store for years now, I always find tons of things I want to get while in the physical store. I was excited to see they have an app (and nervous about my ability to not splurge lol) but BoxLunch needs too much work. Every time I’ve used it I can only search for items in the ‘license’ tab but it only gives me options for items that start with the letter A. It works on the website but not BoxLunch . I hope they get this fixed because I want to do my Christmas and birthday shopping for many friends and family on there.

by Kitetenjo

Please consolidate the shirts because whenever I’m looking for anything or just browsing I have to go through 20 of the same exact shirt and honestly it keeps me from even using BoxLunch because it’s so aggravating. I mean I’m down for the different colors but could you please just put it under one listing so you don’t have to scroll for forever please and thank you

by Shaferprincess

I love BoxLunch I’m not going to lie, everything was there and no problems. But as soon as it came to purchasing and checking out my cart - major issues. My card was denied 3 times and I assumed maybe my card thought it was a scam. No. BoxLunch itself was refusing to take my card at all. I had the money and everything and yet nothing. I’m disappointed I couldn’t order my gifts online and instead I have to go to the store and spend a lot more instead of taking advantage of the sales online.

by Estee21

Just downloaded BoxLunch . When I signed in with my account there were some items saved in my cart from last time. Added more to it, tried to remove one and it wouldn't let me. It showed the item as $0 but the total reflected the item still being there. When I left BoxLunch then when back the total updated. It showed by cart total to be $1.44 when above it showed $33 and some change. Didn't bother buying anything yet although maybe I should if I only have to pay $1.44!

by BonneUni

I signed up for the rewards program in store. When I found out there was an app I decided to download it but like many other people out there, when I clicked the signed up in store option it would ask me for a password when there was no option for it. What?! How am I going to add a password or type one in when I didn’t create a password in store and there isn’t even a box to type one in. So here’s a tip! I was finally able to figure out a way to create one. I just clicked on I forgot my password. They asked for my email and sent me a link and I created a password. Also beware. I noticed that some of the prices in BoxLunch are higher that in the website. So always check their website first. It’s almost like there’s no point to BoxLunch ! Lol

by Chilidon22

I love both box lunch and it’s sister store hot topic. I am an elder and shop mainly for my many grandkids. Even my Adult kids. Big Disney and Funko fans. I have spent a lot of money over the years in both stores. I get lunch money and hot cash , however I have never been able to use it. Customer service they just put you on hold and as clearly as possible you explain , they don’t fix the problem. E chat they literally say be right back and then they are not. None of the codes work. You just have to assume you are not getting a discount . They should have a loyalty box that automatically includes your points. I give 3 stars because I love their products regardless. I hate to throw money awY during a recession.

by Abiiiiiiiii1

i wish it saved your cart without you having to log in. i don’t typically shop at this app but got a gift card for christmas and decided to download BoxLunch for easy shopping. it deleted my entire cart TWICE and i had to re-search for everything twice to put it back. the first time it just straight-up deleted everything, and the second time i kept getting an error message that i couldn’t pay bc one product was unavailable and when i removed that one it took them all out. also, i wish it would put all shirts of the same type into one listing and let you choose the color from that listing - i don’t want to scroll past the same shirt five times in every different color available because apparently they’re all listed separately. trying to filter out results for shirts was difficult and the filtering in general was not very easy to configure, either.

by EithneFriel

its configured a lot like the hot topic app, which makes sense since they are owned by the same company, but way buggier. also it wont ever let me log in saying that its an “invalid configuration”. one thing i really like on the hot topic app that is missing from this one is the inclusion of a “plus size” category. it makes it a lot easier to find clothes in my size. all in all between randomly closing itself to glitching out when i tap something, i don’t really trust it enough to do any shopping.

by ReyVegeta

Love the store, love BoxLunch . The only reason for the four stars is due the rewards points. I ordered items and claimed $15 in rewards . The instant price reflected the discount but the amount my bank was charged did not. When I checked the order link, it suddenly reflected the over priced amount.

by Emthenerd

Recently I’ve been having trouble with emails. It was my birthday recently and I got a $5 reward. I used it in store the day after my birthday. I didn’t know it was my birthday reward when I used it. But then 3 days later I got the email about it. Then just recently I reached my $5 reward for 100 points, and I used that. But I just got the email today. So basically what I am saying is the emails for these are coming very late. I just wanted to make someone aware. I work for a company that sends out auto emails and they do go out a specific times, but they shouldn’t be late and when I have already used them because then I think I have a reward when I don’t.

by EMObANDs

I really am loving BoxLunch because it has so many things that I’m interested in and my wishlist is getting big and on top of that, box lunch is fighting off world hunger like that just makes everything so much better! ❤️