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by JayDizzle1098

Ram/Chrysler/FCA should be ashamed of this app. I bought a $75k 2021 Ram 1500 Limited and the app for it is not only terrible, but they want me to pay to subscribe to use it. The Ford app is free and 100 times easier to use. The lag on this app is awful. Sending the truck any commands takes several minutes to comply. Here’s the kicker, if you choose the option of the 12” screen in the truck, they completely neuter the app. It has no features other than lock/unlock and start stop. No fuel level check, oil life, tire pressure, mileage, nothing. Can’t locate it to see where it’s parked or track it if it were stolen. Can’t even see if the vehicle is currently locked or unlocked. All features that exist and could easily be done with the hardware and software as is. And since it takes so long to complete an action, you never really know of it happened until you walk out to the truck and find out you have to do whatever you wanted manually anyhow.

Once my free trial is over, I’ll delete this app and forget it exists. Why on earth would they punish the people who buy the premium electronics package with the completely bare bones app? Shameful. If the app was halfway decent, it would still be a rip off to have to subscribe, but it’s terrible AND costs money. Garbage, garbage, garbage. The fact that Ram cares so little about technology features is reason enough to shop for a different brand of vehicle when I trade this in.

by GregoryP.

I love my new 2021 Jeep Grand Cherokee 80th Anniversary Edition, but I hate this app. The remote start is a joke, and only works (when it finally decides to) after I cycle through multiple times. I basically have to unlock, lock, remote start (fail), remote start (fail), unlock, lock, remote start (fail), remote start (fail), remote start (success...maybe...if I’m lucky...you get the picture)! Totally ridiculous and since the app is so freaking slow the entire sequence takes like 5 minutes or more. And it doesn’t start from anywhere as I’m currently in Mexico, on strong wi-fi, and it won’t work at all. Totally unacceptable considering the price of the vehicle and the electronics and software talent up at FCA. My wife has a less expensive 2020 Subaru Outback, and has the MySubaru app. It cost significantly less than UConnect ($79 one time charge for the 3 year lease) and works flawlessly. I think it a year it has not failed to start the car once on the first try, and under 10 seconds. I started it just a few minutes ago from Mexico to warm it up and it worked like a charm. And she can also adjust her heat, AC, seats, airflow, steering wheel, and many more functions on the vehicle just by using her app. It’s embarrassingly good compared to the UConnect app. FCA needs to jump on this immediately and address before it becomes a larger customer dissatisfaction issue.

by David's Grand Cherokee

I just bought my 2020 Jeep Grand Cherokee High Altitude and already having Uconnect/Guardian access issues. Was on the phone multiple times for 3 days with Guardian and Uconnect customer service and no one has been able to resolve the issues. I keep getting the run around between the two and no one seems to know what they’re talking about. This is absolutely horrible service and makes me want to return the vehicle. The last thing Guardian help desk told me was that it’s a software issue for why the SOS would not work. They told me to start and drive the vehicle for 10 minutes and turn it off. And repeat this process 2 more times for a total of 30 minutes and this should reset the SOS and allow it to work. Can you believe this is what Guardian told me to do to fix the problem??? This is crazy! Never heard such a thing. What kind of customer support is this? They should be able to reset or send a signal or something from their end to fix the SOS system or software issue. There should be simple fixes for these vehicle technology issues. They advertise that Uconnect & Guardian is so great but the first time experience that I’m having with it is not, it’s terrible so far. Never had this problem with my previous OnStar service. I hope that FCA or other technical support reads my review and can immediately help resolve my problem please.

Thanks,
David